Baby Universe

Ordered a Disney Princess Keyboard Vanity from babyuniverse.com on 12/8.  Received order confirmation on 12/9 saying the item was Located in-stock and I should expect the item to be delivered between 12/11 and 12/16.  2 emails to their customer support confirmed that the item was indeed in stock and would be shipped as soon as it was processed.  I received an email on 12/15 saying the order had been cancelled and the item was no longer available.  I feel like I was lied to and led to believe they had something when they did not.

 I would not shop here again

Website was as expected for an online retailer. 
Our little one is now almost 11 months and we wanted a chair where it could be used in different ways for feeding.  The Combi Hero seemed to fit the bill perfectly.
Unfortunately, after 6 business days had passed on an order that "usually ships in 1 or 2 days", I began to get concerned. 
An e-mail to customer service yielded no more than a boilerplate answer of what is on the website and a request to wait another week and a half and to contact them if it had not been received by then.
Requests as to whether or not they item was in stock (as I expected from "usually ships in 1 or 2 days) were met with additional double talk. 
Being in the industry and managing the systems that ship about 3,000 packages a day, this level of information for a customer is unaccptable.  In fact, I'd lose my job.
All I can do with Baby Universe is elect not to shop at this e-tailer again.

 I would not shop here again

I read all the bad reviews for this online store only after I ordered the stroller from them, and I was really worried that I might end up having all kinds of problems with Baby Universe. I was pleasantly surprised with my experience, though. Not   Read full review...

 I would shop here again

Online navigation was very easy. Just type the product name in the search menu and press enter. I was very pleased to find out I didn't have to pay shipping on the Skip Hop Via Messenger Diaper Bag plus, I received a mini diaper changer for free!! I had   Read full review...

 I would shop here again

I fell in love with the mod turtle crib bedding as soon as I laid my eyes on it in a catalog. The four piece crib bedding was retailed at $174 in the catalog. I conducted a thorough web-based search to see if I could find the mod turtle bedding at a   Read full review...

 I would shop here again

I ordered a Britax Boulevard seat for my 5 month old daughter on March 23. I received the seat 4 days after I ordered it but it was the incorrect pattern. I called customer service to see about exchanging it and they told me I needed to email pics of the seat to prove it was incorrect. After doing this they sent out a call tag to have the seat picked up from my house. They received the seat on April 4 and today is the 25th and my card has still not been credited. I have called several times and I am always told something different. Last week I was told my card was credited on the 16th today I was told my card was credited on the 24th. So unless you are absolutely sure you will be keeping the item you are ordering I wouldn't recommend this site to order from.

 I would not shop here again

I returned a changing table to Baby Universe because my daughter-in-law found a nicer one at a different store. Baby Universe charged me almost ONE THIRD OF THE TOTAL PURCHASE PRICE for "restocking". I received the refund FOUR MONTHS AFTER RETURNING the merchandise, and only after repeated e mails and phone calls. This merchant is either VERY DISORGANIZED or VERY DISHONEST. Whichever it is, people should be warned to STAY AWAY FROM BABY UNIVERSE!!!

 I would not shop here again

Purchase and delivery are ok. BUT, the customer service totally sucks!!! BabyTV.com once had a promotion of giving cash back of $50 on purchase of $200 made through babyuniverse.com. I made a qualified purchase of $250 within required time period, and mailed out all the required documents. 3 months later, I called to track my cash back and was told they never received my submission and won't issue the cash back by all means even I re-mail all the documents. Anyway, their customer service sounds that they don't care what a customer would think about them in such a situation.

So, if you shop from BabyUniverse.com without any trouble like delivery delay, cash back delay, wrong order, etc., you're fine. Otherwise, their will for sure drive you mad. All you're gonna hear is "I'm sorry, I can't..."

I won't shop there any more no matter how attractive their prices are.

 I would not shop here again

I will never order anything from Baby Universe again. I ordered online the AFG Grace changing table in a natural wood color. My credit card was charged within one day. Then I received an email explaining this product was discontinued, so I requested a   Read full review...

 I would not shop here again

I made a recent purchase with Baby Universe and I found a lot of problems with their company. First off they have a price match guarantee for which they are not willing to stand behind. I also made contact with their customer service representatives and   Read full review...

 I would not shop here again

The most frustrating experience was that the "order history" link often didn't work and just put me back to the log-in page. But, the doll house is wonderful and arrived quickly and in good shape.

 I would shop here again

I ordered a bassinet that had a decorative fabric liner around the bassinet. When it arrived, there was mold and rust stains on the fabric. Not the most desirable or sanitary condition for our little bundle of joy. I called the manufacturer as directed and was told they had discontinued that model in 2005 and to contact Baby Universe. Baby Universe was very unhelpful and said we would have to ship it back and wait for their decision. Where's the baby to sleep when I send back the entire product vs. just sending back the damaged material? I wouldn't put my trust in this company.

http://www.babyuniverse.com/pro/baby/64588/3in1DeluxeConvertibleBassinet-BlueToile.html



 I would not shop here again

Item just as described; shipping was quick.

 I would shop here again

The packaging wasn't exactly special, it was just the regular car seat box. However because of the super speedy shipping everything was fine. The box was a tad beaten but the carseat was unharmed. I cannot believe how fast my item arrived. I will definately purchase from Baby Universe again!

 I would shop here again

I ordered a stroller 4 1/2 weeks ago and still have not received it. Three days ago I was promised that it would be sent three day air and today I spoke to them and they don't even know if it has shipped yet. Don't order from them even if they are cheaper, it is not worth the agrivation.

 I would not shop here again

Ordered a nationally available stroller, under the description of being "In Stock." Heard nothing for two weeks; called only to find out stroller was backordred. No apology given for not communicating this. Stroller then backordered twice; pushed back until the point that it was no longer available at all. Oh--and by the way--they charged my credit card for the stroller the minute it was ordered and thus I paid for it two months ago!!

 I would not shop here again

On June 4, 2007, I ordered a Baby Planet Unity Sport Stroller from Baby Universe. I was informed that the stroller was out of stock, but that Baby Universe had ordered the stroller from the manufacturer. However, it is now July 10th and I still do not   Read full review...

 I would not shop here again

Great experience with ordering the Maclaren Twin stroller. As promised, promptly received order confirmation number and tracking number. The (free!!) shipping was amazingly fast -- within one week of order received the stroller flawless and neatly packaged. Would definitely use this seller again and would recommend it to others.

 I would shop here again

I purchase a stroller from Baby Universe. The product was shipped from the manufacture and was defective. Baby Universe's customer service was outstanding from the beginning to the end. They were extremely nice and prompt.

 I would shop here again

I ordered a higher end umbrella stroller from Baby Universe and automatically received free shipping. I also found a coupon code online for 10% off. So, the product was on sale for $10 off, I got another $10 off with the coupon, and also got free shipping. It was an incredible deal.

I had read horror stories about shipping from Baby Universe AFTER I had ordered my product, so I was nervous that it would be a nightmare. I ordered the product on Sunday night and sure enough, Monday afternoon I got shipping confirmation for my order and a tracking number. Here I sit on Wednesday morning and UPS says that my order will arrive at my door sometime today.

You can't beat 3-day shipping when shipping is free! I would definitely purchase from Baby Universe again!!



 I would shop here again

My recent purchase through BabyUniverse.com has been my worst internet shopping experience. After problems ordering online, I had to call multiple times to finalize the order. Instead of getting one car seat, I received two. Three weeks and many phone calls later BabyUniverse.com still refuses to pay for the return shipping of the second seat.

 I would not shop here again

The items I ordered are on special order. Some of these questions do not apply.

 I would shop here again

My daughter was due with my first Grandchild at the end of March. She ended up delivering a month early. She wanted the Graco 540 Travel System, which is around $169.00. She needed it sooner then expected so on February 24th I went online to order. I   Read full review...

 I would not shop here again

Both chairs arrived quickly and in good condition. Thank you.

 I would shop here again

I ordered the Britax, Marathon Car Seat through Baby Universe on 3/12/07 because they had one of the best prices ($209) with free shipping. I did not receive the car seat until 4/9/07. The website states, "Same Day Shipping if Ordered by 2PM EST M-F."   Read full review...

 I would not shop here again

I ordered a crib and it arrived defective. I contacted them to request a UPS call tag to pick up the crib. Never came. I called back again. Again no UPS tag. I called back a 3rd and 4th time, at which point they told me I needed to provide a serial number. Then I received an email saying they were working on getting me replacement parts. The matter is still unresolved. I just want to return the item free of charge and have had a horrible experience doing so.

 I would not shop here again

I ordered a bedding set on February 18th and my credit card was promptly charged over $500. Since I selected special order items the site said it could take 4 to 6 weeks for delivery. At 4 weeks I called customer service for the first time to check the   Read full review...

 I would not shop here again

I ordered a fisher price papasan cradle swing. I received an email the next day saying it was out of stock and I opted to wait. couple days later on checking their site I noticed the price had gone up more than double. That same day I discovered the purchase had been refunded to me with out any notification from them. Later I found out that they were refusing to honor that purchase price as it was mispriced.
I will never shop with them and will pass the word around about their dishonest dealings.

 I would not shop here again

Positive experience, would shop here again if necessary

 I would shop here again

We recently ordered a car-seat from Baby Universe. The merchandise we received was damaged upon arrival. After my first call to Baby Universe I was promised that the defective merchandise will be picked up and replaced immediately. Then after nothing has happened for a week I kept on calling every day, spent hours on hold with the Baby Universe Customer Service and now two weeks later and after countless calls to Baby Universe the damaged shipment is still here with us and Baby Universe seems to ignore our request to pick-up the damaged shipment and credit the amount we have already paid. A terrible experience - They take your money, but after that you are on your own !


 I would not shop here again

I ordered the Britax Roundabout car seat and when I ordered it, it was in stock. They promise same day shipping if it's ordered by 2pm, 24 hours later they were sold out. I called to see if they shipped my order, after waiting 10 minutes to talk to someone they tell me its back-ordered, but hey, they conveniently charged my credit card for $180 and couldn't tell me when to expect my merchandise. One week later their site says, "no longer available". I called again, and had to wait 10 minutes again (by the way, I think its an automatic 10 mins you have to wait regardless of how busy they are since the three times I've called it's been the same automated response). They now say it'll be a few weeks before I receive it, but they never sent me anything telling me that, and on top all of this, they tell me that they no longer have my address therefore they couldn't have sent it to me anyway, but yet they had my address to charge my credit card. Canceled my order.

 I would not shop here again

Wonderful online store with great integrity. I purchased a stroller from them many months ago and didn't care for it. When I attempted to return it immediately, Baby Universe allowed me to return this stroller with no questions asked. Then, a week ago, I ordered another stroller and it arrived very quickly. The item was shipped out immediately and only took a few days to arrive. Customer service at this store is fantastic.

 I would shop here again

Horrible customer service! They charged my credit card before shipping my order, then the order sat in their database for two weeks without any activity. I contacted customer service 5 times via telephone and e-mails to find out the status of the order; my e-mails went unanswered, and none of the reps I spoke with could give a definitive answer on anything. And not surprisingly, the "manager" I asked to speak with was on another call and couldn't help me at the time. Cancelled the order and will never do business with again!

 I would not shop here again

Although we are satisfied with the play kitchen, we had to request two spar parts. This was due to one part did break (presumably during shipping), and another part had been manufactured correctly (two holes in wrong location). This was bad, since the kitchen was a Christmas Day present for our children, and it was not quite complete. Of course, upon receipt of the spare parts we had to re-assemble the kitchen, too.

 I would shop here again

The nightmare began when I ordered a valance and fitted sheet from Baby Universe. I never received an order # and sat on hold for 12 minutes before a person actually picked up the phone. I received the valance 3-4 days later though expecting a 2-week lead-time. Their website states that "you will receive an email with shipping information once your order ships." but I never did. Where's the fitted sheet? I sent an email to Baby Universe to locate the fitted sheet and never heard back. On hold again waiting for someone to answer. NOTE - They charged my credit card for the entire balance. I'm sticking with babycenter.com

UPDATE 2/2/07 - Still no fitted sheet. On 1/26/07 their CSR promised to send an email with an update on the fitted sheet. She never did. I called 1/29/07 and got an answering service whom told me that Baby Universe was "too busy" to answer the phone. I called Mastercard company and filled a complaint against Baby Universe. Mastercard is going after them since they billed me on 1/3/07 and never shipped the item! TELL everyone you know do not shop with this merchant.

 I would not shop here again

The product in itself is good, except that more information should be given as to the need for an additional strap to hold the carseat onto the seat itself!

 I would shop here again

Good variety of merchandise. Ordering was seamless and navigation onsite easy. Gift recipients were happy with merchandise.

 I would shop here again

I recently purchased furniture from the baby universe web site after 6 weeks they finally shipped the furniture, I emailed customer service 4 times with no response. After 3 more weeks I still did not receive my furniture, I called 3 times waiting on hold for over 20 min. each time. When I did finally get through the customer service rep told me that she would investigate and get back to me - I was skeptical that I would here back but she assured me that she would. I never heard back - I spent over $2000 and they acted like they couldn't care less about me or my order. I wish I had checked this website before ordering from them. Get your baby products somewhere else, this website is terrible.

 I would not shop here again

Very nice customer service.

 I would shop here again

Excellent -- first time purchase at this merchant. Got a great deal on shipping and the product is of very good quality. I am very pleased with this purchase.

 I would shop here again