BabyAge

Full review
I will never again purchase from this online retailer (babyage.com).  My recent experience went something like this...  Placed the order, and was sent the wrong product (wrong size).  I called customer service and was told the right one would be put in the mail that day, and that they'd send me the FedEx tags to return the incorrect one.  I called 4 days later and they said the new one hadn't even been sent yet because they hadn't received the returned one yet (note that I was CLEARLY informed that the correct product was shipped when I talked to her, and had no contingency on the timing of receiving the incorrect product).  Then, they were somehow out of stock on the product I ordered.  So, I placed a new order to get the same product but just in a different color.  They cancelled the old order and refunded the product charge, but it took two more phone calls to be refunded the $10 shipping charge (for the wrong product that they had sent me).  After another ~5 days, I still hadn't received the new product and called.  I was told "hmm...it looks like FedEx never picked it up - this happens when the tag falls off and we call it a "lost" item."  At this point, the correct product should've been in my hands at least a week ago.  They wouldn't overnight the product or do any expedited shipping, so I'm now waiting to hopefully receive the correct product next week.  TERRIBLE customer service.