BabyAge

Full review
As an excusive online shopper (3 kids) I found baby age when looking to buy two little tikes slides.  The price was lower than every where else with low shipping.  One of the slides was purchased for a birthday a week away.  I placed the order on Sunday and on Wednesday morning the Fed Ex driver dropped off my order.....a gigantic toy box (hence I ordered 2 slides).  This was Wednesday and the birthday was on Sunday.  Well I called Baby Age and told them what happened - she said she would issue me a UPS label and I would have to go drop off the package (This thing was huge and heavy).  Ok whatever - I said will you Express the right item to me then.  She said no (point blankly no) - I told her it was for a birthday this weekend and she said there was no way I would get the slides by then.  She said the Toy box would have to be in their Warehouse before they shipped out my slides.  I asked to talk to a Manager where she said that one wasn't there and one would get back to me within 48 hours.  Right then and there I canceled my order.  I asked for a full refund (including shipping) once the toy box arrived back to them.  Two days later I got an email that the product was received and a refund (minus what I paid in shipping) was issued in the form of a gift certificate.  I just about lost it......I called and luckily the lady I talked was much friendlier than the last.  She reversed the gift certyificate and issued my credit card a refund for the full amount immediately.  One more thing I may mention is that I had also emailed the comeny 3 times and no response and also the manager never called me back.  By far this is the worst Online shipping experience ever....EVER.  I will never shop with them again. I again stress that I am an exclusive online shopper and shop from SO MANY different sites.  This is the first time I have ever had an experience this bad.  Overall online shopping is great.