Baby Universe

I got the product I wanted for the best price which was great. However, it drove me crazy when I tried to type in my credit card information. It kept thinking I had written my expiration date in wrong. When I retyped it it would look fine but then on the next page it would have changed.

 I would shop here again

I ordered from Baby Universe because of their $6.95 shipping for the entire order. Their shipping was much less than Babiesrus.com. I got two out of three items quickly. As for the third item, it was on backorder. However, the on-line status didn't say that it was on backorder, it said your item will ship shortly. I ended up cancelling the third item, because it wasn't going to ship until a week after I received everything else.

 I would shop here again

it was good i was please ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

 I would shop here again

tried to track order, was in the "waiting to ship" for over a week, finally called customer service and was told it was back ordered, but they would see if they could get it and call me at work to let me know if I needed to order something else. I get home from work, and they had left me a message on my home phone that was garbled...so I still dont know where my order is...will probably just go to the mall and buy it, as will be less hassle

 I would not shop here again

I have much experience ordering on-line and I have found Baby Universe to be the worst, by far.

We ordered a toy which turned out to be discontinued, but we did not find that out until we called because the order could not be tracked. I received three confirmation e-mails, none of which indicated a problem with the order. The password didn't work, the confirmation numbers were confusing, etc...

What a waste of time.


 I would not shop here again

Overall good experience. However, I am still waiting on one of the products to be shipped.

 I would shop here again

I went there because my expecting friend registered there. I thought the items were a little pricier than comparable items at shops that I've seen, but they were easy to order (you have a really great website--easy to navigate) and arrived promptly.

 I would shop here again

No fault of Baby Universe, but I tried to usr the "Bill Me Later" option and it would not process. I found this more than irritating.

 I would shop here again

Everything was satisfactory. I would shop at the site again.

 I would shop here again

Should show better tracking information.

 I would not shop here again

Item arrived quickly with no problems. In fact, I did not expect shipment this quickly. I definitely would recommend shopping at Baby Universe.

 I would shop here again

It was fine, I only wish that my gifts could have been shipped together, but they were sent separately, arriving on 2 different days to the same address.

 I would shop here again

I was very impressed with their quick delivery!

 I would shop here again

My recent order came quickly and without problems. The previous orders took greater than 8 wks, almost 12 weeks, to be received. I was charged for the item but was not informed of the delay. I had to telephone twice to see waht had happened to the order.

 I would shop here again

Quick, easy, efficient. Clear instructions. Fast delivery.

 I would shop here again

I had the product shipped to another address. Didn't realize one item was backordered until the receiver told me. Better email communication would be a plus.

 I would shop here again

2 weeks after the order ( credit card allready charged) I had to call them to know when i was abble to recieve the product. Learned it was on back order. They could tell it to me much earlier.

 I would not shop here again

I enjoyed perusing the site and actually purchased more than I originally intended. I have also already been back for more. I love this place!

 I would shop here again

still waiting on merchandise, has a 3-5 week turnaround.

 I would shop here again

Lowest price i found any where, quick and easy shopping on the internet. quick delivery. very happy with the whole situation and would definetly order from them again in future

 I would shop here again

The product selection was very good and it's hard to beat the $6.99 shipping. I received my merchandise with 2-3 days from the time they alerted me that it had been shipped. I thought that was very reasonable considering the low cost of shipping. Overall I was very happy with the entire experience at Baby Universe. I will definitely be shopping with them again.

 I would shop here again

It would be helpful if the site offered a little more of a description of the items but overall it is very user friendly.

 I would shop here again

I am not very helpful in this instance because I did not receive the merchandise, I sent it to my grandson. I don't know whether he received it or not--nor do I know what condition it will arrive in. They live in Hawaii, I live in Minnesota. Sorry to have been so little help in your evaluation.

 I would shop here again

I was pleasantly surprised at how quickly my order for the doll arrived. In fact, it got here before I received your e-mail telling me it was shipped. Thank you again. Mrs. York

 I would shop here again

The box the Little Tikes Vanity came in is damaged. The top is partially open. I bought it for a gift for my Grandaughter. I am hoping that there will be nothing missing when she opens it on Christmas morning.

 I would shop here again

I do much shopping on the internet. Never before (NEVER) has my credit card actually been charged before the merchandise was shipped. I consider this very unethical, unnecessary and inexcusable. I ordered the merchandise on November 28, my credit card was charged on the 28th, and now on December 5, my merchandise has still not been shipped. Or if it has, the merchant's website does not reflect it.

 I would not shop here again

MY SHOPPING EXPEIRENCE WAS VERY EASY AND WITHOUT ANY DELAYS OR PROBLEMS.

 I would shop here again

We ordered a changing table over a week ago and it still has not been shipped, yet out credit card has been charged. I emailed customer service and was told that it would take at least 2 weeks for the item to be shipped. I would have liked to have been told this upon ordering the item. I also don't think that credit cards should be charged until the item is shipped.

 I would not shop here again

Excellent buying experience. Quick ordering, quick delivery. I will definitely buy again. Thank you.

 I would shop here again

Very user friendly website!! Easy to navigate and make a purchase.

 I would shop here again

I have not received my order yet, so I really can not answer if the products wre received in good condition or not, but would not let me skip that question. The shopping experience at Baby Universe was good, the only thing that could be better is an estimated shipping date,I do understand that some things are shipped directly from factory, other than that everything was fine.

 I would shop here again

I-net site was easy to get around. The items were well described and had good pics. The check out process could be better with a pay later feature but other than that all was great/.

 I would shop here again

I'm so glad you sent the follow-up survey because I received my order yesterday and was going to write and tell you how pleased I was with my first shopping experience at Baby Universe. I like purchasing gifts that are special. I needed the items I purchased in a hurry because one had to be shipped to Australia for the holidays and the others were for a dated shower. I knew I was cutting it close, but didn't have time to spend a lot of time shopping when I ran across Baby Universe on the internet. I found exactly what I was looking for at a price I thought was reasonable. I found the order process very easy. I chose the option to process my order online and call the next day with payment information. I was kept well informed of when the order was received and shipped. The order arrived without delay yesterday, in time for both occasions. Even more important... I am so pleased with the quality and will be proud to present them as gifts and see them on the babies. Thanks Baby Universe! I intend to check out some of your other items soon. Ava Watkins

 I would shop here again

Haven't received. Knew ahead of time that it took about six weeks to receive, but kids had registered with them.

 I would shop here again

It saved me a trip to the store and I found exactly what I was looking for.

 I would shop here again

I placed my order and have checked their website daily for shipping information. The item has yet to be shipped.

 I would not shop here again

I ordered these comforter sets 11/19 and still have not recived them yet, but you took out the money from my account immediately. I look up order status and it says waiting to ship, I've sent a note and no one has even responded.

 I would not shop here again

always speedy delievery & items I order seeem to be in stock. I would recommend baby universe to anyone.

 I would shop here again

It took Baby Universe two weeks to let me know that the item I ordered was dicontinued...even though they claimed it had been shipped! They did not have the decency to send me an email with regards to my purchase. If the item was indeed discontinued what was it doing on the site for purchase???? NOT IMPRESSED

 I would not shop here again

Website works well--easy to use. Order handled efficiently. Merchandise as expected--good experience all round.

 I would shop here again