B&H Photo Video Pro Audio

Shopping experience was fine, but trying to get the serial number from the selling dealer as suggested on the rebate form was unfruitful. The only place it can be found is on the device itself. As my unit had already been installed by a friend, I will have to take the CPU apart myself, I guess, to get the serial no. Hope I don't get electrocuted in the process!!! Anyway, I think the rebate form should be revised, or - at least warn the customer to look for the serial no. BEFORE installing it.

 I would shop here again

I've purchased several items from B&H, including both of my digital cameras and a bunch of accessories. In every case the order has shipped promptly, been well packed, and arrived quickly. Their selection is incredible and they can be trusted. Their prices are not always the lowest but are always competitive, and the security of dealing with a trusted supplier is worth a couple of bucks. I'm a very very satisfied customer and don't hesitate to recommend B&H to anybody who asks. Good website, too.

 I would shop here again

Great web site. Well stocked. Fast service.

 I would shop here again

B&H Photo and Video has one of the largest selections of photography related merchandise and one of the best reputations of photography merchants out there. I’ve used B&H over the years to purchase hard to find little extras along with   Read full review...

 I would shop here again

Having been impressed by B&Hs stock, I ordered an Underwater Camera housing. Their tracking system and prompt delivery were excellent.

However the item arrived badly assembled, something that could have been checked at B&H. Having sent the item back at great expense I requested that the item be returned to me marked Exchange/Warranty as I had already paid $160 tax. This request was ignored and I incurred the same charges again.

I'd say from a sales point of view B&H are excellent, but their customer service leaves something to be desired. Be wary if you are ordering from overseas,

James.

 I would not shop here again

I PLACED AN ORDER ON LINE FOR A DIGITAL CAMERA AND ACCESSORIES AT 6:00AM ON TUESDAY. I ASKED FOR 2-DAY AIR SHIPMENT. AT 9:00AM, I REALIZED THAT I FORGOT TO ORDER A FLASH UNIT FOR THE CAMERA. I CALLED, WAS TOLD THAT THEY COULD NOT ADD THE FLASH TO MY ORDER BECAUSE IT HAD ALREADY GONE TO SHIPPING (3 HOURS!)...BUT I COULD PLACE A NEW ORDER. I DID (2-DAY AIR). BOTH PACKAGES ARRIVED WEDNESDAY (IN ONE DAY!). I WAS PLEASANTLY SURPRISED...BUT THATS THE KIND OF SERVICE YOU CAN EXPECT (AND GET) FROM B&H PHOTO.

 I would shop here again

The scanner we got was incompatible with all 3 of our computers so we had to send it back. B&H was very good about giving us an RMA #. Zero customer service problems.

 I would shop here again

It is a pleasure to buy from B&H Photo. They have what I want, at a fair price. Delivery performance is extraordinary because I get packages NEXT DAY even with their regular ground shipping! Highly recommended.

 I would shop here again

In my iquirey following order I did recieve a direct reply. All transactions via e-mail. Very satisfied.

 I would shop here again

The product I initially purchased was received by me damaged. During my first call to the customer service I was told to write some information on the shipping box and return the package. But then I thought "who pays for this?". During my second call to customer service I was issued a return label from UPS. Why didn't the person during the first call to customer service do this? Are customers expected to pay for returns unless they ask B&H to? Then I ordered a replacement for the damaged product and it was damaged in the same exact way. This leads me to believe that the damage was not caused by shipping, but more likely damaged by the manufacturer during production or packaging. I did not like the return process and I have concerns about the quality of the products.

 I would not shop here again

Web store was easy to navigate. Item was sold at good price. Item arrived in good condition and at the expected time. I have not had any reason to contact customer service so I can not comment on that.

 I would shop here again

Excellent experiance. I have used them on several occasions.

 I would shop here again

The prices were very good, shopping was easy, and I got it on-time- Can't ask for anything more

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Top quality service! My order was processed and shipped out the same day it was placed. I called ahead to ask a couple of questions and wasn't pressured into purchasing any extra merchandise.

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Fantastic. Ordering is simple and straight-forward. Products are top-shelf. Shipping and tracking information eliminated any worries about my order. One of the best mail-order companies that I have done business with.

 I would shop here again

Everything went well. From online purchase, through stock glitches, to on-time delivery, everything was professional, direct, and efficient. I have shopped there many times and will continue to do so.

 I would shop here again

Extensive variation in products, very fast shipping time and most likely the best deal for film supplies on the web.

 I would shop here again

I found this merchant through a web search for the item we were needing. No one stocked it locally and most on-line stores were out of stock. This merchant had the item at an acceptable price and we received the item in a timely manner.

 I would shop here again

Good service, good help changing order after the order was placed. No hassles, fast delivery.

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I am very pleased with the service from B & H Photo, but one improvement I could suggest is that they send a shipping confirmation email with the tracking number so people like me, who bought this product as a gift, will know that the recipient has received the items. Thanks.

 I would shop here again

I found just what I wanted, at a price which seemed fair, and it was delivered in great time, well-packed, and top quality.

 I would shop here again

I've ordered from B&H in the past, and they provide great service and prices. I will continue to order from them in the future. They set a high standard for competitors to meet.

 I would shop here again

B&H is an excellent online store. Fast, accurate processing and product was delivered 1 day ahead of schedule. Ordered compact flash and reader Monday and received it Thursday morning with standard UPS ground shipping. From New York to Arizona, that's pretty good.

 I would shop here again

The website is easy to understand and to find products. Completing transactions is also quick and easy. I always receive my products on time.

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Service was excellent; I recieved the merchandise within 3 days of placing my order.

 I would shop here again

I have ordered twice from this company in the last 30 or so days, and I can say that not once did they do anything wrong, it was prompt, curteous and exactly what I ordered with absolutely no pressure to buy anything else at all. The product went out the very next day, they're shipping costs are extremely reasonable compared to anyone! I will continue to do business there even if the product is a few more dollars becuase I trust them. Thank you B&H Photo!

 I would shop here again

No unexpected hitches. Product was delivered as promised.

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great selection, huge inventory, and fast and accurate service, thanks, guys.

 I would shop here again

DO NOT TRUST THIS COMPANY. I made an order for a Nikon 70-200m f/2.8 len using my AMEX card. As an international purchaser I immediately sent photos of my card as required. Two days later, the company said it needs photos of the card before sending the good. In the meantime it already debited my card for USD 1658.95! I am still waiting for a response and delivery of the len. Just because I am an international customer they think it is ok to delay their clients order. I don't know what the company is trying to do, is it trying to cheat me 1658.95? What I do know is I will NEVER shop with these people again.
ALL INTERNATIONAL BUYERS BEWARE! THEIR EMAIL SERVICE IS POOR TOO.

 I would not shop here again

I am a Maltese customer of B&H Photo-Video-Pro Audio. I have recently bought 2 digital cameras from their web site, and I must say that I am 100% satisfied with the service they gave me.

They were exceptionally quick to process my order (only 3 days) and after 9 days, my cameras arrived in immaculate condition (thanks to UPS as well!! :))

Would I buy again from this site? Of course, no doubt about that. I am really looking forward to find another good deal from their site.

Until then...

WELL DONE & THANKS!!!!!!

Chris



 I would shop here again

This place is fantastic. I placed my order on Tues and it arrived the next day. No hard sell from these folks.

 I would shop here again

Recently I purchased a Nikon D100 and four lenses from B&H on a Monday, ordering from the web. After I placed the order I received a courtesy call back from B&H confirming that all materials in the order were in stock and would be shipped immediately. I received the complete order on Friday.

A few days later, in the evening, I ordered Nikon Capture 3 using the web, not realizing that Capture 4 would work with my D100. The next morning I began to wonder if I'd made a mistake. I called B&H and got a sales rep who filled me in, immediately cancelled my Capture 3 order and replaced it with an order for Capture 4.

These guys are tops in my book. I've rarely, if ever, dealt with a company that has its act together the way B&H has. They're on top of their business and their people are knowledgeable and effective. A great place to shop.

 I would shop here again

I bought many items from B&H including D-100 digital camera, DVD recorder, LCD TV, F-100 camera, etc. over the past several years. I found this store has been very reliable and delivered brand new product promptly. I am a satisfied customer of this store.

 I would shop here again

Well planned web site with prompt service.

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No problems with this transaction. I'll do business on the web again.

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Very competitive pricing, even with shipping, compared to local and chain electronics stores.

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Ordered a GoVideo R6530 DVD recorder and B&H got it to me in two days. Had some problems with the unit and called them back. They had me return the original unit and they simultaneously sent me a replacement. Again, I received it in two days. Unfortunately, the second unit was faulty as well. Again, I called up B&H and they promptly gave me an RMA# and this time accepted it back for credit (I'm trying another brand of recorder now). Most of the reviews of vendors have to do with how fast they ship, which is, of course important. But perhaps equally important, or maybe even more important is their response to problems. I chose B&H based on the reviews I read here. They were not the lowest priced (but not far from it) but I was concerned about after-sale service. They did not let me down. The extra few bucks I paid for the product was money well spent. I would - will - buy from them again and would recommend them to anyone based on my experience so far.

 I would shop here again

I found exactly what I was looking for at a compatible price. It was shipped to me quickly and efficiently (in Alaska). Packaging was good (as I had purchased the item from another vender previously and it had been damaged due to improper padding.) I will definitely shop at B&H again. Thank you!

 I would shop here again

Top of the line merchant. Have used many times and will continue to use. Excellent prices and service.

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Great! I found them fast on the internet, low priced, wide selection of good we could not find elsewhere. I resent the 40 characters hers.

 I would shop here again