B&H Photo Video Pro Audio

On 10/20/2009 I ordered business card scanning software for my company from B&H.  At the time I placed my order the website indicated it could take a full 7 to 14 business days to process my order.  About 14 business days after my order I called B&H customer service to check the status.  The gentleman who answered indicated the software was to be drop shipped from the manufacturer.  He said he would follow-up with the manufacturer and get back to me.  He never called or emailed me with the status of my order.  Today is 11/25/2009 I FINALLY received an email stating my order has now been shipped from the manufacturer, more than a month after I placed my order.  Next time I will make sure I do not order from B&H!

 I would not shop here again

Fast shipping, excellent purchase, would do it again

 I would shop here again

B & H is one of the best and most reliable vendors for photo equipment, and they usually have excellent prices as well.

 I would shop here again

Very easy, got the product ahead of schedule in perfect working order.

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My recent experience with B&H Photo must be shared with everyone. My sisters and I recently bought a 22 inch TV for my 80 year old mother's birthday!!! It arrived with shoddy packing, but we assembled it anyhow. After standing it up, we realized it   Read full review...

 I would not shop here again

Found a rare item. Thank you.

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excellent service, good prices; delivery was on time. When I talked to a rep by phone he was very helpful and kind.

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First Rate

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Their website was easy to navigate and the order was promptly shipped and received on time. I will order from them again.

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I have shopped with B & H Photo often HAVE NOT had any issues to date, always excellent service, and will continue with them when I need their type of products. very trustworthy.

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nothing but the best!

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I love B&H photo.  The website is great, I love the live chat feature.  Customer service is outstanding.. They ship SUPER FAST!!!  And the prices can't be beat.  I highly recommend them.

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No hassle and they sent me a catalog to boot!

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Excellent quality and service, item arrived on the day promised. Have shopped here before several times, definitely a quality business.

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B&H has been wonderful in the recent past. We find them to have the best price (usually) and we really appreciate the Free Shipping. When necessary, returns have been hassle free. We will definitely shop with them again.

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Everything went as expected, on time, right product, and right price.

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Always a great shopping experience at B&H.

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Have bought from them for many years, never had on problem

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Best on line shopping available !!!!!!! Most knowledgeable staff in the industry. Keep it up Tony

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They are the 'go to' place on the internet for the Professional buyer. I am the 'PRO' and head corporate buyer for computer and equipment and there is no other place that meets my needs, week in, week out. I strongly urge busy managers and all individuals, who want the best price without wasting time scouring the internet for 'a deal',to always go to B&H. The support and customer service are truly 'satisfying'. I smile just thinking about how good their staff is at the 'chore' of making me happy. I give them a 10 star rating on a * to ***** star scale. Sincerely, Christa Williams, Ivan Smith Furniture

 I would shop here again

I already knew what I wanted to buy, so I checked a couple of different sites to see where I can find the best price. B&H had it for the best price and they even offered free shipping. The free shipping would've taken a week and a half to arrive, so I got the 3-5 day shipping- for 50 extra cents! I was extremely impressed by that and they even came 2-3 days after I ordered them! I will always check B&H first whenever I purchase electronics and I recommend everyone else to do the same.

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excellent experience

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This was my second online purchase from this vendor. As with the first, I was totally satisfied with all stages of the transaction.

Their web site described the item correctly in great detail. Entering your zip code and selecting the type of shipping you wanted gave you the date to expect delivery. Soon after placing the order, I received an email showing all details of my order. It was followed up with a second email containing the UPS tracking number, when the item shipped.

I received the item on the expected date. Their outer packaging of the product was excellent which resulted in no damage to the inner box or the product.

I can't comment on customer service since I never had the need to contact them in both buying experiences.

I should also add that their pricing of the product was one of the lowest I could find. I will not hesitate to purchase from this vendor in the future.

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Just fine.

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Excellent service and competitive price for great products. B&H is the place I go to first to buy camera gear and electronics.

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Very nice and simple website, easy to use and purchase from.

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Very good service

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I have used B&H before and found their service excellent.

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Everything went great! I got what I paid for and for less than anyone else.

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Up until now I have had a very good experience dealing with B&H PhotoVideo. But today things changed. I live approximately 50 miles
from my work office and of course I am not home to pick up packages from B&H that are delivered by UPS. So I have been
contacting UPS and picking the package up at my local UPS facility
without any problems. Turns out that B&H has a contract with UPS
that states that they ONLY deliver to the shipping address and to
not allow customers to pick up their packages at the UPS facility
near their home.  In my case, there is no one available to sign for
the deliveries. So now, my current delivery makes it necessary for
me to take time off of work to be home for the delivery myself. Not
a good experience when you figure that delivery times are between
8am and 7pm. There goes the work day. I spoke to B&H about this
issue and was told that the contract has to be enforced. So be aware of picking up packages fron your local UPS facility from
B&H. It won't happen any more.

 I would not shop here again

WHY B&H? I have ordered a variety of gear over the years from B&H and always loved that they have such a large selection and great pricing. They are also very clear about USA products vs Imports which can make a HUGE difference in   Read full review...

 I would not shop here again

Quick, simple and easy

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Very good.

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Good service and I will use them again

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As promised, when promised

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I have been a customer of B and H for over 20 years. I love their excellent prices, good service and superior products. I can always find what I need.

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B&H Photo has always been excellent to do business with.

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Good Prices and speedy service.

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Great experience - the transaction went smoothly, as expected.

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very satisfactory. Product well wrapped, an delivered promptly.

 I would shop here again