Ann Taylor Loft

Full review
IN STORE EXPERIENCE:
I have two Ann Taylor Loft stores in my area, and I love going in to look around. I almost never leave without buying anything. The staff is usually very friendly and chatty. The fitting rooms are never cluttered, and they have free bottled water. Returns are easy, no questions asked aside from "was something wrong with this item?"

ONLINE EXPERIENCE:
Ordering from the Ann Taylor Loft website is very easy and they always seem to have a deal going on. I love shopping by size, I can always narrow down my selections based on their inventory. I tried to cancel my order about an hour after I completed the transaction on the web, but the customer service rep told me it was already in process. I found it odd that after I was notified that my package is on its way, I got an email saying that one of the items was not available and that my account would be credited. When I received my package 10 days later (flat shipping fee of $6), I was disappointed that my savings cards ($25 off $50 on next purchase) were not included in the order. I called in and was told that they ran out, so they made a note in my account to give me the discount for my next phone order. This was a bummer, since I prefer to shop on the web instead of the phone. They did give me free shipping for the inconvenience.

I used to have hang ups on online shipping fees, but with the rising price of gas, $6 is probably what would have cost me in gas anyway. And with a flat fee, I can buy as much as I want and still pay the same fee.

PHONE EXPERIENCE:
I've only done a phone order once due to my online experience above, and I must say I was impressed. The lady that helped me was very fast in processing the order, and reiterated every item that I bought (I order a dozen things). Very professional, friendly and precise.

OVERALL THOUGTHS:
The price of their merchandise is so affordable, and the quality is superb. I'm a lifelong customer!