American Musical Supply

Not good, in 2 words.  Paid for an item up front to be shipped when it came in stock.  Checked the web site a couple days later; "Item in stock ships today."  My order status read on back order.  After asking why my order showed "Item on backorder" while the site said "ready to ship" I received the following email.  "All the in stock items will ship out and the back order Items will ship out when they come back in stock."   Uh, What?  Then called to inquire.  Said they would ship it and reinstate the order.  Checked later, my order was marked "On Backorder" again.  I withdrew my money.  At no time could any of the 3 different cust. service people I spoke with explain what was going on.  This is not good business practice where I come from.  I'll take my music business elsewhere, thank you.  

 I would not shop here again

Today, I was going to purchase a casio piano for my son.  AMS has it for $129.00.  Target has the same keyboard for $95.00.  I e-mailed AMS all the information needed for the price match guarantee.  To my surprise they refused to honor the Target price because they said that it was "too low" and they could not sell it to me for that price.  When I called them they repeated the same reason to me.  Now we are talking about a reputable store that has the product on sale for in store delivery. 
I have ordered from AMS in the past and have never had a problem.  They need to change their price match guarantee to say that "they have the right not to match price if they do not want to." 

 I would not shop here again

I have used AMS for over a decade now. Since before the wide usage of the internet. I have purchased almost everything via the 3 or 5 payment plan. Yes they run your credit, because they give you the item before its paid off, duh. I have never had issues with their return policy, no issues at all. And any company will stop doing business with you if you return too much stuff; double duh. Same great cstmr service as the others, they always address me by my name and make me feel like a valued custmr. I will continue doing business with them until I stop playing guitar. OBTW just purchased another guitar from them (this make 8, and all have been the 5 payment plan)

 I would shop here again

For anyone who has ever bought pro-level musical goodies from online retailers, they know that there is a huge variance in quality, customer service and shipping prices. Some retailers are just hoping that you don't shop around, and have ridiculous   Read full review...

 I would shop here again

They make it seem like you can buy any item using their 5 payment plan, yet what you don't find out until actually ordering is that they want to run a credit report on you before they will actually ship the item(s). What makes this assinine is that they also have a "3 payment plan" that doesn't require a credit check. You can only use either payment plan with a valid credit card, so it makes absolutely no sense why they would make the rules for 5 payment different than for the 3 payment. Also most of the equipment they sell are less desirable (i.e. ugly colors, bottom of the line gear, etc) and even that is often out of stock for weeks or months at a time. As an experienced musician, my advice would be save up and buy from a better retailer (Musician's Friend, etc). You will get as good or better price, a much better choice of gear, and no hassle if you want to return an item.

 I would not shop here again

I've shopped with American Musical for years and liked them until today, when I found out I was a "bad return customer". They advertise that they have "the best return policy in the business" with a 45 day return and "We allow you to return almost any product for any reason." What they don't tell you is if you actually believe what they say and end up returning things too many times, you will be banned from returning anything at all! I got banned from making returns even though the truth is I also bought and kept lots and lots of stuff from them. They make it sound like they want you to be able to try things to make sure you get exactly what you want. That's what I did. I ordered hoping I had picked the right thing, but we all know that unless you try the gear there's no way to be sure. So I returned or exchanged according to their policy. And what did I get for it? Blacklisted! There's too many other good companies to do business with. I will not be ordering from them again!

 I would not shop here again

Recently bought a TR88 Korg keyboard, played it once, didn't like it, took about 1 hour packing it for return so I can get it full back. Probably spent about 2 hours on the phone with them confirming shipping address and the like. Also, when you ship   Read full review...

 I would shop here again

I was very disappointed in the response I got when I informed American Musical Supply that a product I received from them was defective. I only had the item for 4 months and it ended up being broken from the time I had received it from American Musical Supply. It wasn't confirmed to be malfunctioning until 3 months after receiving it during regular use where once again it was malfunctioning. Instead of readily taking the unit back and exchanging it for another one their customer service told me to deal directly with the manufacturer (which we all know ends up being a total inconvenience). This isn't a way to keep your customers American Musical Supply! When an item has issues in such a short period time you should be willing to work with your customers to make sure they are satisfied with the least amount of inconvenience to them. I shopped through you for the past 12 years + because I thought you were a stand up company.

 I would not shop here again

I recently made a purchase for Christmas 2006 from American Music Supply. I bought a brand new Ibanez 5 string bass guitar and a new guitar case and I received my order within 3 days.



 I would shop here again

Delivery was fast.

Customer service is very good as well.

Ordering on the web site was easy, and order tracking was very helpful.

I will definitely buy again from American Musical Supply.

 I would shop here again

After going through a long a painful separation which left my credit in disrepair I had had planned on using the AMS three pay plan to order my children an Apple iMac for Christmas at $999. The AMS website states that all sales up to $999 and some odd   Read full review...

 I would not shop here again

Bought two Gator G212A cases. Arrived ... they looked like they had been dragged all the way from Jersey. The cardboard was ripped and the cases were sticking out of the boxes - damaged, scrapped. No way did Fedex do this! Called and complained. They were arrogant and unapologetic. To top it off ... they shipped to my door but did not even offer pickup. Threatened them with a complaint and they just laughed and said go ahead. Week later still waiting for return labels. Last time I buy from them. Not recommended at all.

 I would not shop here again

Very good place to do business. Great selection of musical instruments and accessories

 I would shop here again

So Far, top notch!

 I would shop here again

AmericanMusical.com provides me with a very convenient method of purchasing high end audio equipment with very quick delivery time (usually 1 day std delivery to Pennsylvania!)

 I would shop here again

GOOD BUYING EXPERIENCE

 I would shop here again

American Musical has a great selection of top brand products at awesome low prices. I will order from them again in the future!

 I would shop here again

their online customer service are unfamiliar with their products and overall stock.....unable to provide me with the information i need to make an educated purchase....

 I would not shop here again

Shopping with Americanmusical.com was wonderful. However the shipper, FedEX, left the package w/o requiring a signature at an unsecure location and the package was stolen. Americanmusical.com quickly replaced the product and I am waiting for the package to be delivered via FedEX.

 I would shop here again

fast/easy/good selection/good prices

 I would shop here again

supper customer support, good experience

 I would shop here again

good

 I would shop here again

The reason I went with this merchant was the item showed in stock. After placing the order, I found out the item was not in stock. I called to verify and was told it would be in on the 18th; however, today is the 21st and it still shows out of stock with no known date of shipping. Very frustrating.

 I would shop here again

would have been nice to recieve an email confermation of order and an invoice. But service was excellent and prompt.

 I would shop here again

The credit card security was way too difficult and needs to be brought up to current industry standards.

 I would shop here again

I Like To shop at American Musical There Good Customer Service.Anything I Ask They Know I Like That Fast Service I received Allway On Time. Very Good Web Site To. Thanks

 I would shop here again

one of the customer service person is very rude... when i call and ask something i do not understand.. he is very rude and i thinks he forgot he is in customer service t hat so upset and i do not want to buy any thing from AMS , again.. and one of the tecnical support person same thing did it to me...

 I would shop here again

always a pleasure, will not hesitate to return

 I would shop here again

Good Prices. Fast Delivery. Excellent!

 I would shop here again

I went to their website, found what I wanted and ordered it. I received it on the day they said it should get here. Nice shopping at their website.

 I would shop here again