American Musical Supply

The packages came 1st class mail; little tracking but speedy.

 I would shop here again

First they took my money for a guitar that they "could not find in their warehouse".  So, I selected another one to be overnight-ed.  After a series of mistakes by them, it did not come.  So now I have been charged $196.00, and have no guitar.  Now I have to try to recover my money.  DO NOT DO BUSINESS WITH AMS.  They are amateurs.  After reading more reviews, I realize now that they might be selling B stock equipment and instruments that were returned by people.

 I would not shop here again

Merchandise arrived very quickly.

 I would shop here again

I just wanted to say how very happy I am to have found the product I was looking for, a scratch & Dent item that I barely noticed the blemish! A fantastic price!. Shipping was fantastic, on time and in very good condition! I researched numerous other sites for this product and you had the best price, best shipping, and I may say...all around the best experience I have had in purchasing expensive musical equipment on line. I highly recommend anyone looking for a great price on great equipment to look no further than AMS! The selection is amazing, the prices are the most competitive on the web, and again the service is spot on!

 I would shop here again

My shopping experience has always been good. Always have what I need

 I would shop here again

I am a decorated,disabled US Army Veteran. My friend needed a PA to go out and get gigs. I ordered a system from American Musical Supply and opted for the three payments.  A R-11 Samson mic was to be included with the PA system, no cord though.  They billed me for the initial payment, Around Feb 8 for 170.  and some change. A couple of days later they billed my account again, without notice for an additional 162.28. They said the mic was shipped from a different warehouse and the total was different. I called and they did call my bank and fixed that problem. Then they billed my account again, without notice, on the 14 of Feb for an additional 8.00 for the free mic that was to be included in the original sale. Bad mojo, will return the items, hopefull will get my money back and I WILL NEVER DEAL WITH THIS COMPANY AGAIN.

 I would not shop here again

Thank-you you are Excellent. do hard job thank you you are good company

 I would shop here again

I used the on line chat to make sure the item was available.. and the person that helped me was very helpful and nice. That was a great feature to have! Thank you.

 I would shop here again

Great vendor and product.

 I would shop here again

I placed an order with AMS on 11/23/2010 and it was delivered 7 days later, the Epiphone Les Paul guitar I ordered was damaged due to inadequate packaging; broken string, volume knobs smashed against the wood, bad treble/rhythm switch. I called AMS and returned the item the same day (11/30/2010). I was told the replacement guitar was shipped that same day... but UPS indicates by the tracking number that they haven't received the item for shipment as of 12/3/2010. I called AMS and was told that the customer service rep I spoke with would investigate it and call me back that morning. I never received a call back. When I called AMS again, I was told that the guitar was shipped from a different location (Reno instead of NJ) and that I "may" receive the guitar on 12/7/2010, but that could not be verified because they "think" UPS didn't do an initial scan on the item. So I may get the guitar two weeks after I ordered it, or I may not, hopefully this time in good condition. I had looked on line before purchasing this item from AMS and found others had a good experience with this company. Sad to say, mine hasn't been.

 I would not shop here again

Very quick and effecient.

 I would shop here again

Great as usual.

 I would shop here again

All good!

 I would shop here again

I have done business with American Musical for a number of years and have always been treated in a curteous and business like manner. I have and will again recommend American Musical to my friends.

 I would shop here again

I purchased a scratch and dent product and it arrived on time and in execellent condition. I have purchased items before from American Musical Supply and have always been one-hundred percent satisfied.

 I would shop here again

my orders are perfect everytime!

 I would shop here again

Easy to deal with, Love the easy pay program

 I would shop here again

Always great, never any problems.

 I would shop here again

I'm still unable to get a Invoice of my purchase. Otherwise this firm is A-plus.

 I would shop here again

American Musical Supply falls into the DO NOT TRUST category of online sellers. They will send you inferior merchandise and then they will not issue you a refund. Avoid the trouble and shop elsewhere. I will gladly relate my experience about these   Read full review...

 I would not shop here again

Not good, in 2 words.  Paid for an item up front to be shipped when it came in stock.  Checked the web site a couple days later; "Item in stock ships today."  My order status read on back order.  After asking why my order showed "Item on backorder" while the site said "ready to ship" I received the following email.  "All the in stock items will ship out and the back order Items will ship out when they come back in stock."   Uh, What?  Then called to inquire.  Said they would ship it and reinstate the order.  Checked later, my order was marked "On Backorder" again.  I withdrew my money.  At no time could any of the 3 different cust. service people I spoke with explain what was going on.  This is not good business practice where I come from.  I'll take my music business elsewhere, thank you.  

 I would not shop here again

Today, I was going to purchase a casio piano for my son.  AMS has it for $129.00.  Target has the same keyboard for $95.00.  I e-mailed AMS all the information needed for the price match guarantee.  To my surprise they refused to honor the Target price because they said that it was "too low" and they could not sell it to me for that price.  When I called them they repeated the same reason to me.  Now we are talking about a reputable store that has the product on sale for in store delivery. 
I have ordered from AMS in the past and have never had a problem.  They need to change their price match guarantee to say that "they have the right not to match price if they do not want to." 

 I would not shop here again

I have used AMS for over a decade now. Since before the wide usage of the internet. I have purchased almost everything via the 3 or 5 payment plan. Yes they run your credit, because they give you the item before its paid off, duh. I have never had issues with their return policy, no issues at all. And any company will stop doing business with you if you return too much stuff; double duh. Same great cstmr service as the others, they always address me by my name and make me feel like a valued custmr. I will continue doing business with them until I stop playing guitar. OBTW just purchased another guitar from them (this make 8, and all have been the 5 payment plan)

 I would shop here again

For anyone who has ever bought pro-level musical goodies from online retailers, they know that there is a huge variance in quality, customer service and shipping prices. Some retailers are just hoping that you don't shop around, and have ridiculous   Read full review...

 I would shop here again

They make it seem like you can buy any item using their 5 payment plan, yet what you don't find out until actually ordering is that they want to run a credit report on you before they will actually ship the item(s). What makes this assinine is that they also have a "3 payment plan" that doesn't require a credit check. You can only use either payment plan with a valid credit card, so it makes absolutely no sense why they would make the rules for 5 payment different than for the 3 payment. Also most of the equipment they sell are less desirable (i.e. ugly colors, bottom of the line gear, etc) and even that is often out of stock for weeks or months at a time. As an experienced musician, my advice would be save up and buy from a better retailer (Musician's Friend, etc). You will get as good or better price, a much better choice of gear, and no hassle if you want to return an item.

 I would not shop here again

I've shopped with American Musical for years and liked them until today, when I found out I was a "bad return customer". They advertise that they have "the best return policy in the business" with a 45 day return and "We allow you to return almost any product for any reason." What they don't tell you is if you actually believe what they say and end up returning things too many times, you will be banned from returning anything at all! I got banned from making returns even though the truth is I also bought and kept lots and lots of stuff from them. They make it sound like they want you to be able to try things to make sure you get exactly what you want. That's what I did. I ordered hoping I had picked the right thing, but we all know that unless you try the gear there's no way to be sure. So I returned or exchanged according to their policy. And what did I get for it? Blacklisted! There's too many other good companies to do business with. I will not be ordering from them again!

 I would not shop here again

Recently bought a TR88 Korg keyboard, played it once, didn't like it, took about 1 hour packing it for return so I can get it full back. Probably spent about 2 hours on the phone with them confirming shipping address and the like. Also, when you ship   Read full review...

 I would shop here again

I was very disappointed in the response I got when I informed American Musical Supply that a product I received from them was defective. I only had the item for 4 months and it ended up being broken from the time I had received it from American Musical Supply. It wasn't confirmed to be malfunctioning until 3 months after receiving it during regular use where once again it was malfunctioning. Instead of readily taking the unit back and exchanging it for another one their customer service told me to deal directly with the manufacturer (which we all know ends up being a total inconvenience). This isn't a way to keep your customers American Musical Supply! When an item has issues in such a short period time you should be willing to work with your customers to make sure they are satisfied with the least amount of inconvenience to them. I shopped through you for the past 12 years + because I thought you were a stand up company.

 I would not shop here again

I recently made a purchase for Christmas 2006 from American Music Supply. I bought a brand new Ibanez 5 string bass guitar and a new guitar case and I received my order within 3 days.



 I would shop here again

Delivery was fast.

Customer service is very good as well.

Ordering on the web site was easy, and order tracking was very helpful.

I will definitely buy again from American Musical Supply.

 I would shop here again

After going through a long a painful separation which left my credit in disrepair I had had planned on using the AMS three pay plan to order my children an Apple iMac for Christmas at $999. The AMS website states that all sales up to $999 and some odd   Read full review...

 I would not shop here again

Bought two Gator G212A cases. Arrived ... they looked like they had been dragged all the way from Jersey. The cardboard was ripped and the cases were sticking out of the boxes - damaged, scrapped. No way did Fedex do this! Called and complained. They were arrogant and unapologetic. To top it off ... they shipped to my door but did not even offer pickup. Threatened them with a complaint and they just laughed and said go ahead. Week later still waiting for return labels. Last time I buy from them. Not recommended at all.

 I would not shop here again

Very good place to do business. Great selection of musical instruments and accessories

 I would shop here again

So Far, top notch!

 I would shop here again

AmericanMusical.com provides me with a very convenient method of purchasing high end audio equipment with very quick delivery time (usually 1 day std delivery to Pennsylvania!)

 I would shop here again

GOOD BUYING EXPERIENCE

 I would shop here again

American Musical has a great selection of top brand products at awesome low prices. I will order from them again in the future!

 I would shop here again

their online customer service are unfamiliar with their products and overall stock.....unable to provide me with the information i need to make an educated purchase....

 I would not shop here again

Shopping with Americanmusical.com was wonderful. However the shipper, FedEX, left the package w/o requiring a signature at an unsecure location and the package was stolen. Americanmusical.com quickly replaced the product and I am waiting for the package to be delivered via FedEX.

 I would shop here again

fast/easy/good selection/good prices

 I would shop here again