American Musical Supply

Excellent customer service. I could not check my order status or get shipping information from the web-site, but inquiries were responded to immediately, and they always answered my questions.

 I would shop here again

I placed an order for a Jackson guitar that was in stock, AMS promisses 3 day shipping I received a notice that it wold take 6 days. I was never told the guitar was in back order until I received a guitar gig bag with no guitar! When I called to inquire about the guitar I was then told it was back ordered. Overall staff has not offered accurate information and this is unacceptable. JP

 I would not shop here again

Great selection, great prices, great service! Who could ask for anything more!

 I would shop here again

These folks have the best customer service department I've ever seen. I recieved a defective product, and they immediately shipped another one out 2nd day air without requiring me to send the defective one back first, and they even paid the return shipping! I will be a life-long customer and highly recommend American music Supply to everybody, THANKS!

 I would shop here again

ordered a pa system that was not in stock and was told that it should be in in mid june,then was told by late june, now being told it could be late july.i do though understand that american musical is at the mercy of their suppliers i just wish better time frames could be given

 I would shop here again

Excellent

 I would shop here again

quick, easy, and competitive.

 I would shop here again

As always, this company really saves the customer a lot of money! The product I purchased ( The Samson bass wireless system) was reduced even more as a "scratch and dent" special. The box it came in might have been a little worn, but the product didn't seem to have any wear marks. It works great! I will continue to recommend American Musical.com to all my friends. The free shipping offer for items over a certain amount saved even more money.

 I would shop here again

fast shipping, fast responds, could not ask for anything more. and a very good product.

 I would shop here again

Everything was great exept the amount of time it took to arrive; It took a week to reach me. I looked at the tracking info and it shipped from Nevada and went to california. It even spent more than half a day sitting in texas.

 I would shop here again

Customer service could be a little more empathetic. Overall though, they do a good job.

 I would shop here again

I had successfully ordered a few items from AMS in the past, but after my last experience I am done with them for good. Placed order on 11/19 -- a $599.97 guitar, billed in three increments of $199.99. On 11/23, received someone else's order --   Read full review...

 I would not shop here again

On Apr. 20, 2005 i ordered a custom baseball cap from american musicial supply priced at $10.95 plus $4.95 shipping and handling.total was $15.90. I payed with Mastercard bank debit card,gave them my number and they said it would ship immediately. On   Read full review...

 I would not shop here again

this is the most horrible online musical store, they lie cheat and send you items that dont work, they told me my return would take 72 hours to process , it took them eight days.then when they finally got around to sending me a replacement the it didnt even power up, they have bad customer service and are very slow, i will never buy from them again. easy returns hahahahahaha?!?!?!.

 I would not shop here again

Nothing short of excellent service. The online chat service 24 hours a day is very handy. Phone service connects you immediately to a real person and they answer your question or connect you with someone who can immediately. No automated call waiting. I have made some major purchases with no deficiencies. Return policy is excellent and easy. No hassle with returning a guitar with case and getting my money back just because I had changed my mind on the product. Payment plan is excellent. No credit card required to buy there products, just a quick credit check takes 2 minutes and your approved for 3 or 5 payment plan depending on the product with no interest rate. You pay for what the product is priced at. Product ships to you in 3-5 days fedex. No delays. No shipping or tax on higher priced products. Product always shipped in excellent condition with major packaging to protect. If you are going to buy musical anything on line, use American Music Supply. There prices are comparitive to other online music stores and worth it if you have to pay a little more just because of the excellent service. AMS is the best.

 I would shop here again

I continue to be amazed at the number of on-line e-tailers who just don't get it, and dumbfounded at the few who really do it right. American Musical Supply seems to be in the second category. They have a wide selection of musical and audio-related   Read full review...

 I would shop here again

I have been along time costumer of AMS, about three years, and to this day I have never had any real problems with AMS. All orders that I have received have been received within a few days of order, 99.9% of my orders have been correct, and all in perfect condition. The only complaint that I would have to give is, AMS has a set of AKG K240m headphones labeled incorrectly on their website, I ordered them, and then had to return them, they gave me no problems on the return. I told AMS that the headphones where labeled wrong on their website and to this day they have not corrected the problem. It's been about two months, otherwise I love AMS.

 I would shop here again

I have made several purchases from AMS. Always good selection and stock, great customer service (and open 24 hours), and the best website for making purchases. Furthermore, their techs know their stuff and have been able to provide me the information I need. No problems with what I have received. Highly recommended.

 I would shop here again

Very fast delivery, excellent return policy, superb pricing, broad product selection and great customer service. I've purchased a handful of relatively expensive items from them, used the stuff in my studio and returned those things that I didn't   Read full review...

 I would shop here again

I have used AMS the past several years in purchasing some of my guitar equipment. All have been positive experiences. Their delivery speed has been very good. I have had no issues with packaging or the way items have been packed. The biggest piece of   Read full review...

 I would shop here again

Great selection, great prices, free shipping for big orders. Comparable to Musician's Friend. I haven't had much experience with their customer service, since they've always gotten my order right. Fast shipping. I'll buy there again.

 I would shop here again

OK, I stole that line from some movie, but it fits. I've tried AMS 3 or 4 times now, and in every case, the item they shipped me looked like it had been packed by a chimp with an attitude problem and a splinter in his butt. The last time, I paid them 20   Read full review...

 I would not shop here again

I ordered an Epiphone Les Paul Custom 50th Anniversary in B-Stock to save some money. B-Stock is supposed to be less than perfect, such as a floor demo model that has a little wear but carries the full manufacturers warranty. The web site was easy to use, and their interest free 3 payment plan made the purchase easy. The guitar arrived today and it was in perfect shape. I can find no flaws. I contacted customer service just to find out exactly what the difference was in New and B-Stock and they told me there were no more B-Stocks so they sent me a new one. I paid B-Stock price, which was lower. The whole transaction was perfect. I ordered the guitar Monday, and I'm playing it today (Thursday, same week). I even changed my order just before shipping and I found their customer service to be great. No complaints. This is my second purchase from them, and will not be my last.

 I would shop here again

I bought a piece of music equipment that did not live up to the hype. AMS shipped it right away. Wh   Read full review...

 I would shop here again

I had been looking to buy the Yamaha YD drum set for a couple of months. American Musical had one i   Read full review...

 I would shop here again

Their selection is great, they shipped out my item within a couple hours, and it arrived the next day from across the country. They have some good specials. They communicated very well by (automated) emails, when they received my order, and when they   Read full review...

 I would shop here again

Excellent Prices, Super-Fast shipping, and free shipping on larger orders. Huge selection, I dealt with their customer service and found them to be great. Toll free number and they called me back right on time.   Read full review...

 I would shop here again

Ordered Jackson guitar on "easy pay" plan, guitar showed signs of use so wanted to return for refund. Had trouble getting a return authorization number, finally got one after almost a week of steady calls to cust. service. Shipped guitar back along with   Read full review...

 I would not shop here again

I originally ordered a Yamaha F310 Acoustic Guitar Package from Musician's Friend after their website showed it to be in stock. After gong through the order process, I received an email confirmation stating the item was NOT is stock and that it would two   Read full review...

 I would shop here again

I have purchased 3 guitars and 1 pod from AMS and all orders were shipped out the same day i ordered them and in 3 cases i received the items the next day (using the free standard ground shipping) the Flex pay plan is awesome, Musicians Friend does not   Read full review...

 I would shop here again

I GOT MY EPIPHONE GOLDTOP FROM AMS, IT WAS STILL IN TUNE, IN THE BOX, AND AT MY DOOR IN TWO DAYS. THEY ALSO HAVE FLEX PAY..
BEAT   Read full review...

 I would shop here again

I ordered from American Musical about 4 months ago. I ordered an Ibanez GRX40 guitar in the mettalic grape finish for $162. The item was shipped UPS ground. I recieved the item in 4-5 days which is standard for UPS ground. But my biggest surpise came   Read full review...

 I would not shop here again