American Eagle

Full review
I too, was very excited at the option of buying on line. I have built my off line business, on line and love the Internet for how manageable it has made our lives. Anything I can do to avoid the drive, save gas and the not contribute to the traffic and hustle of the mall itself. I thought, "What a great way to tie things up and have them shipped at the same time"...

I, as a Mother, LOVED the clothes. Unfortunately, I bought these items for my son in a different state. Of course he had grown since the last time I saw him, 6 months prior. And, he wasn't a fan of the styles, according to him; they are not made for the shape of the American MAN; big shoulders and chest.

No problem, I told him. Just take them to your nearest AE store and get a refund, as I paid with my debit card. Keep in mind; it takes about 30 seconds to take the money out of the account electronically. I have watched my account on line, and have seen this. That is why I like it so much. Boom DA Band, it's done.

No problem, NOT. My son took the hour drive to (and another hour from) the nearest store; TEXARKANA.

The TEXARKANA AMERICAN EAGLE STORE, told him he could only do an exchange with his items since he was not the holder of my debit card and I was in Nevada. He could get a refund if; I was with him and had the card.

Note he had his receipt and there were 11 items on it, from shorts to polo's. (For the next 2 months, he seriously looked like a ragga muffin--in his Senior Year of High School, as I could not afford to send more clothes. I had already purchased these items, with my debit (cash) card with money I had budgeted.

Talk about disappointment!!!!!!!

After 2 months of waiting for me fly to him and attend his graduation, we stopped at the Dallas Texas Galleria Mall, as we were flying out of LOVE field, with debit card and original shipment box, times and receipts, in hand.

Still no refund. Another NOTE: We did receive a refund from the two other National stores, on the spot, that day. GREAT, we were able to purchase new items to make up for those items. I was treated like a leapor by the AMERICAN EAGLE STORE EMPLOYEES AND 'SUPERVISOR' ON THE CUSTOMER ASSISTANCE LINE. I can only assume they were embarrassed, at my obvious disappointment and the RUNAROUND, I was getting. I am certainly NOT the only 'CUSTOMER' this has happened to.

This was Saturday, it is now Monday and I have not seen the refund, put back on my card. I was told 72 hours, business hours. Remember, it takes 30 seconds to take my money out of the account.

What is the hold up? FOOTLOCKER had NO problem giving me CASH on the spot-- I only assume because it makes sense to keep it simple and keep the customer happy.

AMERICAN EAGLE, what is your problem?
I have spoken with other consumers and they too, have had similar disappointments.

It's to bad, because I do LOVE the ladies styles-for myself, but at this time, I urge anyone 'thinking' of purchasing anything from AMERICAN EAGLE, to rethink and find another store.

AMERICAN EAGLE, IS NOT A GOOD STORE FOR AMERICANS, who ARE KEEPING UP WITH GAS, FOOD, SCHOOLING EXPENSES and more. HOLDING OUR NEEDED MONEY HOSTAGE IS NOT THE AMERICAN WAY...OR IS IT?

AMERICAN EAGLE, CHANGE YOUR POLICY!!

NOTE: I purchased other items from 2 other online stores, INSTANT REFUND AT THE COUNTER, Journey and Footlocker.

Regards,
Jacqueline K. Garcia-Green, CEO
Environmental Business Network Campaign
www.readytoenjoyparadise.com