AmeriGlide

AmeriGlide
Average Rating: 3.2/5.0 store rating
Customer Service 4
On-Time Delivery 4
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Terrible customer service

by robrod, October 24, 2013
My experience started off okay but then quickly degraded to great frustration.  I purchased a stair lift for my elderly parents.  I purchased the unit online and spoke to a customer support person who was in charge of my purchase.  I had   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
My parents wanted a stairlift and since they are influenced by TV commercials they thought they knew what they wanted.  Fortunately I knew this was something that should be based on research and not by the number of commercials they have seen for a   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

I will never buy anything from Amerilift again bad experience

by banjowes, March 11, 2013
This was the worst experience I have ever had. The salesperson was negligent and almost shipped the lift to the wrong place. he upslod me on a lift that I did not need. he did not really listen to what I was saying I was shorted parts that he asked me to do something about. He was late in getting me plans. I could go on but Amerilift is not my choice ever again and I hope it will not be yours.

I have never in my life have been treated so badly as a customer. it was ol happy day when you were a prospect, but when you were a customer well lets just say it was miserable. Angie's list is my next stop..

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Fast and Complete

by AmeriGlide Shopper, January 24, 2013
Fast and Complete

  I would shop here again
Overall Rating: 5/5.0 store rating
 
Delivery was right on time as promised and everything was included in the box which sometimes doesn't happen with put together items. Customer service is exceptional and the young man was very patient with us while ordering. The measuring chart that you   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Very Poor Customer Service

by cadapt, November 29, 2012
I am happy with the Rave Stairlift. I found the installation to be very straightforward.The instructions could have been a little more descriptive ,however everything worked out ok. I did find however the customer service to be very poor. One of the salesman was very rude and unprofessional. Had the lift not been shipped ,I would have canceled the order. On that basis I will not recommend Ameriglide. 

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Overall this was a great buying experience for us and we are happy customers.

by rubyann1502, August 24, 2012
We decided to purchase a stair lift and got online and found this company. My initial interview went well and within a month we had made our decision and our stair lift was installed and ready for use. It was a very quick process and the professionals that helped us were very nice and knew their product. We could not have been more satisfied with the customer service we received during the entire process.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

"Very disappointing!"

by thamon, August 18, 2012
AMERIGLIDE RUBEX AC STAIRLIFTOn July 16, 2012, I purchased the above listed stairlift by phone,  from Ameriglide, Inc., in Raleigh, NC. I made the purchase on Monday morning in roughly 10 minutes and charged the total of $2673 to my Visa   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

One of The best product and service I've ever purchased.

by honescko, February 13, 2012
My purchase of the Stair Lift has been one of the best bying experiances I've ever had. The order was placed over the phone with the Stair Lift representitive. I was kept infomed as to the status of the purchase and it was recieved within a week after the initial call. The box's were well marked and the parts and instructions were supplied in such a way as to make the instalation snap. The videos are a must and VERY helpful There was absolutely no problem with the entire procedure from purchase to instalation. I use the lift frequently on a daily basis and it has taken all the pain from going up and down.

Thanks for a great product and service.

Joe Honescko
Anaheim, CA 

  I would shop here again
Overall Rating: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Did not purchase a stair lift at this time. Not applicable.

by cweisman, November 25, 2011
When our mother suffered a stroke that partially disabled her, the seven of us decided to purchase a lift chair to enable her to get up/down, in/out of her chair more easily.  She loves the chair.  It is high quality, great fabric, and conforms to any type of decor.

We are all extremely pleased with the purchase.  Our sales rep, Darnell, was extremely knowledgeable and helpful during the entire purchase process and was a pleasure to work with.

I will say, however, if given the "white glove delivery" option, you should consider it.  There is an additional cost involved, however, if you choose not to use this option, then it is very advisable to have two strong men or women who can maneuver the chair into the house as it can be quite bulky and heavy.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Exception Value and Service

by crapolasite, October 27, 2011
Liked the first stair-lift chair so much we bought another. My wife had a knee replaced and with a 3 story home she was isolated to the main floor. Now I have to go out to the barn or shop to get away from her. Company shipped fast, good price and a pleasure to deal with. Measure twice and you will get just what you need. Hope the wife doesn't want to remodel the bathroom now or add a dumbwaiter.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Nightmare on my street!

by roberta37, September 9, 2011
We bought a Meditek stairlift on the internet and my grandson installed it.  That was not a problem.  It ran for about 16 months and we started having electical and batery and charger problems. We could not get batteries even from the manfacturer. Another company ordereed them from europe for us, then the charger had to be replaced, again not available anywhere in the United states. To make a long story short, we ended up spending as much to repair it as we paid for it in the begining.Robert UT

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

I think it is great, You can exibit your feelings.

by jdnavy, November 23, 2010
I purchaced a Bruno stair lift, sales person very nice but when troubles arose there was no help, in fact I have been unable to locate a phone number or address for Bruno other than sales. When you call a dealer and ask for trouble shooting the controls that is the end of the conversation.

x I would not shop here again
Overall Rating: 0/5.0 store rating
 
I called Ameriglide and was connected with a very helpful salesman. He asked me several questions and had me do some specific measurements. All told I spent about 20 minutes on the phone and ordered my stair lift. One week later it arrived.On   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
This company fails when it comes to customer service. Their word is not worth the breathe that pushes it out of their mouths. I placed an order and payed for measurement and installation. It took two men before they sent one that knew how to measure for   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

A great experience

by ldkgibson, May 16, 2007
The Ameriglide stairlift has been a godsend for my grandparents. It allowed them to be able to stay in their own home. I was very skepical at first ordering online. However, after talking with Dave, he made the entire process go very smoothly and easied my fears. Thank you Ameriglide!!!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

How not to try to save money -- what a hassle

by chasalex, November 9, 2006
I ordered a stairlift from an on-line dealer for my mother. It took almost 2 weeks to arrive, and when it did the track was dented. It took another week to sort out the damage with UPS and the vendor. When I finally got the track it wouldn't go together right. I ended up with two bottom pieces.

When I told the company I bought it from I wanted my money back they stopped taking my calls and answering my emails.

I was stuck with an expensive pile of garbage. I contacted a local company and had them install it for me.

By the time I paid the local dealer to install the lift I saved about $50. But now I have no warranty, the people I bought it from won't talk to me, and if I have a problem I have to pay an hourly rate to get it fixed -- parts too.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Totally satisfied with their product, service, knowledge, and support. We can highly recommend this company.

by medaquip1, September 11, 2006
Outstanding product. Easy to install, high quality, exceptional support. What more can I say, if you want a stair lift by Ameriglide.Thanks

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Great price. Sales staff really knows their stuff.

by charlesford, November 23, 2005
Stair Lifts.net store shipped my product to me as promised. This lift has been a tremendous device in my home. The sales staff was friendly and knowledgeable. I did a lot of comparison shopping, and found Stair Lifts to be the best overall price. Thank you.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Great stair lift, delivered right on time.

by happy_dt7, May 30, 2004
Fantastic unit. Arrived in less than a week. Easy to install with excellent directions. Works like charm. Ordering was easy and professional.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating

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