Amazon

I was shopping for an Onkyo TX-SR606 receiver for Christmas. It was clearly marked as in-stock by Amazon, but when the order was put in and several days passed, I got a notice from Crutchfield saying the product is out of stock that they need to reorder and it will be 30 days before they know when the product will be in store. Outrageously unprofessional! I will never shop at Amazon and Crutchfield again!

In addtion to the stocking status problem, the model number was also mixed up. TX-SR606 is silver colored; and TX-SR606B is in black. Amazon is now publicizing the silver one will be delivered through 6ave, and if you go check the web site of 6ave, it is clearly that the price is for the black one, not the silver one. Another evidence of incompetence.

 I would not shop here again

Ok, let me try and tell you my experience while trying to purchase a GC through Amazon.com.  A few days after placing my order I started to question whether or not I asked for the GC to be mailed or emailed to me.  So, I wrote customer service   Read full review...

 I would not shop here again

I had never had a bad experience with amazon until I needed a book within a week for a class since I couldn't find the rare book anywhere else. The site said "order within the next 4 hours to receive this book by...). I followed these suggestions AND had it overnighted, but the book came a WEEK later, meaning I spent all the money to overnight it to have it come much later than I needed it. It came too late, so I couldn't even complete the assignment!

 I would not shop here again

I have been shopping at Amazon for some time - more than seven years - and I have to admit it is my favorite online store at this time. Over the course of the past several years I have purchased everything from computer equipment to DVDs to books and   Read full review...

 I would shop here again

False advertisement, rude customer service, does not honor advertisement, Amazon.com is now just another cheesball online retailer. End result of many many hours dealing with this issue = I will refused delivery and dispute the return shipment charges.   Read full review...

 I would not shop here again

I shop all the time on Amazon. I've bought everything from shoes to CD's. I have always found their site to be easy to use and delivery has always been efficient. I have also found their prices to be competitive.

 I would shop here again

We've been Amazon customers for years and have never had a problem.  In fact, they are 5 star compared with anyone else we've used via the net.  There have been very few problems and those were handled promptly.  Amazon staff has been professional and friendly.  The speed of delivery is amazing.  If there's a problem with the quality of the product, even those coming from off-site, they take care of the issue immediately.  We also appreciate their policy of contacting us if they have a problem filling our order on time. We're more than pleased with this company.

 I would shop here again

They will never have my business again and I will tell everyone I know and love to boycott their site. I just got off the phone with an obnoxious sing-songed voice customer service supervisor named M*******. After wasting 15 minutes of my life, nothing   Read full review...

 I would not shop here again

Amazon customer service is a misnomer.  SERVICE???  Fugeduboudit!  They manipulate prices--an item will jump $70 in minutes.  Their so-called "service" is from some hapless soul in India that has no idea about anything you are trying to buy & no power to resolve your issues.  I cringe when I get India because I know I am wasting my time.  Amazon has NO RESPECT for their customers.   DO NOT SHOP HERE!!!

 I would not shop here again

I just ordered an HDTV.  They estimated delivery for Thurs 11/6 and I received the shipment 3 days earlier.  There was a minor communication issue with shipper but Amazon was able to resolve the problem quickly and resulted in the early delivery.  The shipper Pilot Freight Service also exceded my expectations with great service.

 I would shop here again

About a quarter of the books I order seem to arrived damaged. It seems that whoever packs them doesn't have a clue.

The web now seems to force you to pay return shipping and gives you no way to complain.

As I am in Australia this gets expensive so I will only use them in future for hard to get stuff.

 I would not shop here again

I have been purchasing items from Amazon for years. I have to say this is the LAST time. I ordered a lens for over 100.00.. I received the item today,, and although it does not appear to be damaged (can't tell from looking at it),,, it was banging around   Read full review...

 I would not shop here again

It's amazing to me that Amazon is such a large customer of UPS yet will not intervene on their customer's behalf. I assume this is because Amazon itself isn't particularly concerned about their customers. Actually, I know that they aren't - they still   Read full review...

 I would not shop here again

Shopping for a Samsung LN52a650 on amazon I was attracted by 24 month interest free financing.

Applied and approved immediately, no credit limit was provided and no account number was emailed.

Purchased the TV for @2200 using the new amazon.com (GEMONEY) account. One hour later received email to review payment method.

After speaking with amazon cust svc., received 866-634-8379 number for my GEMONEY account. I told her I didn't know what my limit was, just that there seemed to be a problem with the payment method. She told me my limit was $1800 so I wasn't eligible for the interest free financing.

I asked if I could try to increase my limit $400 to purchase the TV? The agent encouraged me to log in to my GEMONEY account to increase my credit limit. Unfortunately my account number was required to log in and would not be provided for 3 days, when the interest free financing was no longer available!

Cancelled my $2200 order, cancelled my GEMONEY amazon.com account. What a circus.


 I would not shop here again

In summary: Amazon Customer support is HELPLESS - do not bother contacting them. NO HELP, NO ACCOUNTABILITY = WASTE OF TIME.I ordered a bicycle from the marketplace (Niagara Cycle), 5 days later - did not ship, after 3 e-mails to both Amazon and   Read full review...

 I would not shop here again

I just recently bought a pair of Tourmaster Tour Master Cortech Response SC Waterproof Motorcycle boots from Amazon.com.These boots are wonderful. Great fit, Waterproofing is excellent. Comfortable. READ ON!However, save your   Read full review...

 I would not shop here again

I have been an Amazon customer for more than 7 years, with purchases of more than USD$8000 yearly (all purchases are recorded either via email or print-out Amazon account summary). The reason I am writing this review is to expose what Amazon   Read full review...

 I would not shop here again

Hellish call centres based in the Philippines where no-one understands English. My conversations with their representative were so tortuous I nearly lost my head. Even when the language barrier was surmounted after repeatedly asking the same question, I discovered the information was wrong. They told me a Customer service number was toll-free when it was chargeable; they also told me the Call Me facility would call me back when, in fact, they refused to make calls outside the US.

Why do companies think that cheap is best in the most important department in the whole company?

 I would not shop here again

I have shopped at Amazon since 2005. The best internet store in the World Wide Web. It is like an ocean. It has everything you can think about in it. Easy account creation, recommendations according to your searches or owned items. Ordering is very   Read full review...

 I would shop here again

I've been ordering with Amazon for over ten years now and overall am satisfied with things. Originally I used Amazon primarily to order textbooks and books. Generally I was happy and continued to order through Amazon. Recently I've gotten Amazon   Read full review...

 I would shop here again

I consider myself something of a consumer advocate, and I have been a frequent and loyal Amazon customer precisely because of my concerns about quality customer service and a company that focuses on pleasing its customers. I'm surprised to read some of   Read full review...

 I would shop here again

The mission statement of Amazon.com is to be the Earth’s most customer centric company and to build a place where people can come to find and discover anything they might want to buy online. I think they have adhered to this statement and have become   Read full review...

 I would shop here again

I am a repeat customer of Amazon. It's so easy to browse their catalog or just search the item you need. Their selection is so huge. I haven't found anything yet that I need that I haven't found at Amazon. Checkout is such a breeze. Shipping is super   Read full review...

 I would shop here again

The Amazon.com web site is a great way to get you shopping done. The best time that we ever shopped there was just before Christmas. It was amazing how much we ended up getting for such a small amount of money. I would say that the Amazon.com web site is   Read full review...

 I would shop here again

I bought an eliptical around May and have yet to receive the actual product by the end of June because Amazon claims to be out of stock. Funny thing is, they're still selling the EXACT product online. Amazon's explanation is that because the product was on sale by Amazon, Amazon has to get the product in stock to give me the sale price. The issue here is that they're no longer keeping the product in stock and instead lets a third party merchant fulfill the order. So why can't they fulfill my order through a third party seller? Well, since the sale price listed by Amazon is $100 lower than the third party merchant's, Amazon says that the product must come from Amazon and not a third party seller. Huh. Couldn't they have told me that a month ago?



 I would not shop here again

Amazon provides shoppers with the ability to buy books, DVDs, electronics, etc. In all my Amazon shopping experiences, devlivery speed has been superb! When they say 1-2 business days, they mean it! Order accuracy is top prioirty at Amazin, with   Read full review...

 I would shop here again

I have always had a great experience at Amazon.com. Every time I have ever placed an order, the shipping has been SUPER quick, they have never overcharged me for shipping (usually I get the super saver shipping so that it's free if I spend more than $25)   Read full review...

 I would shop here again

I buy all the time from Amazon.com. Items such as food, diapers, toys, hardware, electronics, and more. Their service, website, and customer service are the best there is. Plus, they have a 30-day price match guarantee (for stuff sold by Amazon.com and not a 3rd party seller). Just send them an email within 30 days with your order info and new price and they will issue a refund for the difference.

 I would shop here again

I have purchased quite a bit of things from Amazon.com, and have loved every purchase. However, they are a little bit higher in their prices compared to other online merchants selling the same items. Their shipping and handling charges are higher as   Read full review...

 I would shop here again

Amazon is like a candy store to me. I've never had a problem, except I've noticed that if I start ordering online at work, and finish at home, sometimes I get duplicates. So I just order from home now.

In selling books, CDs and DVDs, Amazon.com performs beautifully. I've been shopping there since 1999 (at least). They started out great and they've just gotten better (I do miss the free Post-It notes, though!). Together with Apple, it's on my very short list of implicitly-trusted sites.

I don't currently use the MP3 downloading service; my DLs didn't download, but that is probably my fault. It wasn't a big deal in terms of money, so I haven't addressed it yet. But when I do I'm sure they'll get it working for me.

To sum: I have bought hundreds of items from Amazon.com between 1999 and 2008, and never had anything less than a good, hassle-free experience. I returned something only once, and it was a breeze. They know what they're doing, and they do it excellently.



 I would shop here again