Amazon

Amazon
 
Average Rating: 3.4/5.0 store rating
Customer Service 3
On-Time Delivery 4
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Disappointing Customer Service

by joeyinroseburg, September 25, 2012
Overall, I've been pleased with Amazon.com -- their selection and pricing, but much of the time the packing quality is substandard.  Most products are packed properly, but they don't seem to "get it" when it comes to packing books, in particular books with a soft cover.  I have received numerous soft-cover books that arrive with crumpled corners or some other type of damage because they were pooly packed.  And every time this has happened, I have complained to Amazon, but there has never been so much as an apology from them.  I have never received any type of response from them.   A few days ago, I received yet another damaged book, but this time it was a hardcover book; the corners had been smashed during shipping.  This just might be my last book purchase from Amazon.  I would rather pay extra and purchase books from a company that takes the time to properly pack them than pay less and receive damaged books from Amazon.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Ordered a scope for my rifle through Amazon.com to The Price Pros.  What a disaster! Within 2 days of placing my order I received a shipping notification.  12 days later when the shipping window expired I still did not have my scope.    Read full review...

x I would not shop here again
Overall Rating: 0/5.0 store rating
 
This review is being dedicated to my friends and family who I'm always telling about my latest deal at Amazon.com.  Oh, and to those who I have helped establish accounts so that they could do their own shopping and to my best friend who   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

After much information I gave up before providing ALL info. Will not ever use Amazon.com

by amby128, August 16, 2012
I wanted to find out how easy it would be to use Amazon.com to purchase items. I saw a product for $20 less than what a local retailer sells it at, but wondered if Amazon charges state tax. I also want to find out about how much shipping charges are. In order to find out if I will be saving more than $20 (if tax is not collected) minus shipping cost, I had to sign up for an account first. The information requested is everything about me (name/addy/financials) BEFORE I could try to find out a cost to do business with them. Their privacy policy has much to be desired.  All this processing information just to find out if they charge tax and shipping cost. Other services they provide or recommend follow the same line of thinking. Amazon, in a sense, is saying "Tell me about you and your money, then we'll tell you if you're good enough to do business with us."

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Amazon.com == buyer beware! Wirefly has its act together

by grejebian, August 13, 2012
This review is for purchasing a: Motorola DROID RAZR MAXX 4G Android Phone, Black 32GB (Verizon Wireless) on AMAZON.COM
Caveat Emptor: let the buyer beware....

Amazon doesn't yet have the ability to transfer an equipment upgrade from another line you already have with Verizon. They require the new phone to be active for 6 MONTHS on the designated line to get their commission, or they will charge you $250 or more!!! they say they're 'working on it,' but don't have their act together yet.

in contrast, Wirefly took care of the upgrade transfer in the course of a single chat session (albeit a longish one) while processing the order. And of course it's no problem at a Verizon location (ought not to be for the $300! they want to sell you the exact same unit!)

by the way, the Wirefly price even accommodates Verizon's new $30 "upgrade fee".

moral of the story: work for Wirefly. Own stock in Verizon!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I have always been impressed with how simple and secure Amazon is to use when shopping.  This was so, up and until I decided to sell on Amazon.  I was given a date that I would be able to expect the proceeds from my first, on the 4th of one   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Slow,unreliable, archaic, cumbersome, offensive, obtruse

by horse2615, July 27, 2012
The web site is slow, archaic and unfriendly. If I did not own the kindle, the Flintone era steps to get an order completed and if at al...the latter thr norm, would not be worth it. I buy so many items off the intenet and feel Amazon is the worst of any of any sites I have ever use.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Refused to cancel just hours after placing order

by allisonm59, July 27, 2012
I have been a customer with Amazon for years.  Their service has gone way down since it's inception.  I placed an order, with free shipping.  This takes more than 5 days to fill.  I realized I made a mistake just hours after placing said order and tried to cancel.  They would not do it.  I wrote customer service and received no response.  The order was shipped just two days after I placed it.  That has NEVER happened with free shipping.  It has not arrived yet, but I am assuming that I will have to either reject delivery (if I happen to be home when it comes) or send it back.  This is a heavy item and I trust I won't have to pay any return shipping.  Lugging it to the UPS store is going to be a nightmare with my back and torn rotater cuff.  They sure do like selling, but make it impossible to cancel.  Ridiculous.  I will not be ordering anything from them, ever again.  Overstock, here I come.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
 

Going downhill quickly

by mirabellaford, June 20, 2012
I have been a faithful Amazon.com customer for many years now. I have always been satisfied with my experiences. Usually the shipping is much much faster than they state. Usually the products are in better condition than they state. I have made 5 orders in the last 45 days. 3 of those 5 orders had issues that required refunds. On two orders I was shipped the wrong item entirely. The other one the item was defective. One wrong item refund came very quickly. I'm waiting on the other two refunds still. One of the refunds has been in limbo for two weeks as of today. If there were any alternative for the convenience of Amazon I would never ever again shop with Amazon.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Amazon Free Shipping policy sucks!!!

by sipi41, June 11, 2012
I purchased an internet radio last wednesday (today's monday)... I paid 120 and as usual I was expecting to receive my package 3-5 days later... today's monday and my package appear as "not shipped yet". 

I called them and asked "why it was taking to so long to go out?", and they told me "it's because packages with free shipping must wait 4-5 business days to go out"... I thought I was paying for the "shipping services", <b>not for</b> "amazon services".

When I go to any store online or a physical store near by, I don't buy something and they told me... "thanks for purchasing your new tv, our guys will take 5 days to pull up your box from our warehouse, because you didn't want to pay them a tip"... right?? they go and take the box right away...

I never had this kind of problem before, but I THINK is time to find other providers... amazon is going down with this type of policy... 

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 
At Christmas time, a few years ago,  I was looking everywhere, on-line for certain gifts for my kids, and grand kids.  They had asked for some specific items.  I was running out of places to find the things they had asked for.   I   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
2 bookshops in Amazon's stable have a copy of a rare book I require. Both traders are asking $230+ and neither shows an image. As I want a perticular edition and both editions of the book have the same ISBN, I asked each dealer to provide an imaage. (May   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Fine as long as everything is going fine with the order

by aputnam, May 30, 2012
Be aware they have 30% !!! restocking fee. The same items you can buy from other sellers without restocking fee. Besides, if you buy through Amazon from third party no Amazon no the other party will help you when  problems occurred. They blame each other and no one want to help. If you have a choice buy directly from third party website or from Amazon when  they sell a product directly

x I would not shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I bought a Kindle Touch from Amazon in the U.S., since at that time it wasn't available for sale in Europe, and had it sent to me in Italy by a friend. A couple of months later it turned out that the battery was slightly defective. So I wrote an e-mail   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I just experienced the best customer service I can remember and I'm well into my 5th decade of life!  Amazon went so far above and beyond the call of duty that I still think I've dreamt this all up.  I bought a Kindle Touch only to   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

THE name in e-commerce for a reason

by maxwellmarston, May 15, 2012
My experiences with Amazon have been consitantly amazing.  They have a better selection than most physical stores, their prices are usually better and what few times I've had to talk with customer service, they've not only addressed my issues and met my needs, but exceeded them.  They are a great company and successful for a reason!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Originally placed an order which came defective, and I originally would have preferred that they simply replace it. Amazon cancelled the order and provided a refund, and I placed another order. On the second order, the price increased. I called Amazon   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

After I spend my credit, I will NOT shop there again

by pixiewife, May 6, 2012
My Kindle display quit working after 13 months. I called for help, and after over an hour on the phone trying to fix it, they eventually offered me a replacement for $40.

I had to wait to be able to afford it. Which I was going to do by selling back my textbooks after college. I got $88 on my account.

Took three emails to find out HOW to try and replace it. I had to get online with them "for security reasons". I've been on chat for over two hours.

1. They won't let me use my credit. The rules NEVER said I can't use my credit. They just said I can't use it in foreign countries. Yet,  they won't let me use my money for it. Period. This was new information after they finally figured out that I had already gone through "troubleshooting".

2. The credit card information will not go in. They have had me enter it four times and it still won't work.

3. I now have to make ANOTHER $88 purchase from this garbage company to get my OWN money back.  

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
 

Horrible, rather shop at Wal-Mart which I hate also

by discgolfer22, May 4, 2012
Here's my review. Amazon store card is a farse. When you have trouble you won't be able to get help without jumping thru hoops. They will want to charge you a ridiculous fee to pay on phone with a service agent and no automated payment system. Then when you have troubles online you must call in and go thru hoops and not get anywhere. I don't recommend doing business with the amazon card due to the lack of customer service. I'm so disappointed with this system that I'm done with Amazon...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Terrible service

by moobies6969, May 2, 2012
Customer service is terrible.  I buy and sell on Amazon and they never paid the money for some items I've sold.  Be careful and sell somewhere else.  ALSO an expensive item I bought from Amazon was destroyed.  And it had nothing to due with UPS because the outside box was fine.  I agree with the other reviewers that say Amazon is not like it was before.  How sad.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Love Amazon and I love the Kindle

by neddyhug, April 15, 2012
Amazon really is the best ecommerse site on the net.  And on top of that, I have fallen in love with the Kindle.  Since I got mine last month, I have read more books then I've done in years!  Thank you Amazon for not only making buying easy, but for rekindling (ha!) my love for the written word.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

never deal with them again

by joebuyer11, April 13, 2012
put a order in to "todays concept" for a water pitcher then cancelled within 37 minutes when i found out it would not hook up to my type faucet. they had the nerve to tell me too late to cancel??? bunch of two bit thieves think about it 37 minutes is too late??? don't think they will treat you any different they could care less for a $16 dollar item they treat me like this?i spent a lot of money with amazon over the years but no more they stick their head in the sand saying they have no control over there venders what a bunch of bull

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
 

Amazon Refund Service is horrible now

by huiying, April 13, 2012
The product I ordered overall is pretty good, while the color doesn't match what I need. I returned the $400 item as soon as receiving it, and order another color of the same item. The returned item is brand new, no damage nothing wrong, I just opened the box to check the color. To my surprise, Amazon only gave me half refund of the total amount - deducting $200 as restocking fee for a new item! Why? How it happened? Looks they change their return policy and push their customers not return or change any item. I am waiting for their customer service feedback to decide my further action.

x I would not shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

360knockoffs.com

by norths2, April 10, 2012
360knockoffs.com is great and terrific.the service is great and friendly.It was great from the beginning, better than you expected. This 360knockoffs.com is the best place to start your watches,handbags,jewelry hunt.if you do not know where to buy cheap and great quality clothing,bags and sunglasses. if you do now how to check whether a website is good or not.the first thing you had better do is browse the site and talk eith the service people. they will give you clear answers and you also go to yahoo answers to look for answers ot ask questions by yourself.the reviews about a site is great and important to our customers,too.360knockoff sell all kinds of replica clothing,bags,sunglasses,watches and jewelries.although they are knockoffs, but their qualities are perfect and great.their prices are so cheap.if you buy from the 360knockoffs,the prices and serivces are better  than you expected.

  I would shop here again
Overall Rating: 5/5.0 store rating
 
I've loved Amazon for a long time, and even have a Prime Membership now, which allows free 2-day shipping on most items, and free video streaming on various content, plus other ocassional freebies.  Their shipping is usually quick and painless,   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

NOTHING BUT TROUBLE

by madatamazon, March 21, 2012
Amazon has given me nothing but trouble. Using their service is not worth the savings. My first order had a delivery date of 5 - 8 days. After waiting over two weeks, the order was never shipped and was canceled. The second order was for multiple items.   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Used items instead of new

by hou999, March 4, 2012
Amzon sells used and damaged items as new. when asked for a refund or exchange they drag their feet until you accept thetem as is.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Amazon has gone downhill over time!

by cantwin4losin, February 23, 2012
I've been an Amazon.com shopper for as long as they've been around.  I used to love their service, but alas, no longer.  In the last 3 months I've ordered several items that turned out to be junk; ie. poorly made in China, and defective right out of the box. I am then required to pay shipping to return it, not to mention the hassle of packing it up and taking it to UPS.  When Amazon sold quality merchandise I never returned anything.  Now, with all the third party sellers, Amazon has lost control.  If you continue to shop on Amazon, I suggest you only purchase from them, and not any of the third party sellers.  Buyer Beware!

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Confortably Amazing

by jooty, February 23, 2012
I love Amazon.com, I have never had a complaint about them. They do a great job delevering, pricing, and their website is very user friendly with great sellers.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

amazon steals from the customers

by amaterasu85, February 23, 2012
I bought a Kindle DX last year, i have the credit card transaction. Amazon deactivated my 3G and closed my account when I complained. Amazon steals and robs in the lowest way.
Where can I complain? I paid for my 3G

Amazon Customer service is terrible.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
 

I haven't hade any issues with the website,

by milatink, February 7, 2012
Well, I have been purchasing items from amazon.com for at least a year now and no problems. I feel bad for those who went through whatever they went through, but from my experience Amazon is awesome!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

They should be more upfront about the return policy for downloads. ie: none

by trickrope, February 6, 2012
I am usually happy with Amazon....but this time, not so much.  Purchased Turbotax download (big mistake, always always always get the hard copy CD/dvd).  Download was defective. I couldn't get it to access the update server so several forms were missing. Tried to do it manually and still had  little success.  Also found out that the state return was not included.  And come to find out NO REFUNDS because it's a download.  So the upshot is I am just out my original purchase and must go to Costco and get the real deal.  What a rip! NEVER AGAIN!

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Amazon is Great for Toys, but Buyers must be Careful

by raymondorf, January 26, 2012
I buy a lot of toys for various groups. Amazon is the greatest places to buy toys on the Internet... but the buyer has to be careful with their purchases. Before I buy anything on Amazon I make sure I know the true retail price (not the one listed on Amazon). They allow third party sellers who can inflate the retail price to make their high price seem like a good deal. If the price is above the retail price, then I would not pacify any seller who is selling at what I believe is an unreasonable price. If an item is sold and shipped by Amazon, then the price is usually pretty good. If it is sold by a third party merchant, then do your homework!

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Refusal to help

by thornto3, January 25, 2012
I ordered a book from Amazon for a class and received the wrong one. I had paid for expedited shipping and needed the book as soon as possible.  Upon receiving the wrong order I contacted the seller and Amazon's customer service. Customer Service refused to do anything because it was a third party seller. They told me to give the seller 3 dyas to respond.  This was beyond the window of "expedited" and no one cared to do anything about it. They told me to wait and file a claim. If I had time to wait I wouldn't have paid for expedited shipping.    

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I had the worst experience with a seller on Amazon (abe-123) this Guy sent me a bogus product and promised a refund but never gave me back my money even though I sent the product back.I had called Amazon as soon as I received the product to let them know   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

AWFUL

by wolfster007, January 25, 2012
I used to love Amazon until they started running promos. They offered a 4-for-3 promo but only about half the products listed for the promo are valid. Complete scam. I used to spend $1000s a year at Amazon but I will never spend 1 cent there again.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I have had wonderful transactions with Amazon. I have run into two instances out of several purchases where the items were damaged/did not work and I was allowed to send back with free shipping. Items come when promised and are packaged well.   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Really bad

by tcaulfield1, January 14, 2012
Really bad experience ordering a 55" TV.  Delivery date and time set, never showed up.  Spent all day waiting Amazon and I spent 3 hours tracking it down, only to be told it would be delivered in 3 days. Cancelled order and was told money would be refunded when Amazon received returned tv (we never got - it was 200 miles away) and if we hadn't received our money by Feb. 10 to contact them.  Total disrespect for my time and money.  Posted the situation on their Facebook page and they took it down.  Amazon seems fine for small things, but I will never buy anything big there again.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Poor customer service. Bad replacement policies

by dirtdigger, December 27, 2011
I placed an order with amazon only to have it damaged in shipping. UPS sent it back to amazon. They never contacted me relating to the order at all. There was a Xmas present in the order and it was due prior to Xmas. When I finally was able to get a hold of Customer service they told me that I had to re-do the entire order and I would be refunded for the first order within 4 weeks or I could just get a refund for the entire order in 4 weeks... They would not just replace the order and send me replacements.. Poor policies. Non communication of lost shipments and they like to hang onto your money for a long time. Very bad customer service. This was my first time ever buying from them and it is now my last. I will also be telling my friends about the poor service and making sure that I have them make their purchases elsewhere online.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Amazon ruins Christmas Surprises....AGAIN! Stay away from Amazon!

by reens212, December 23, 2011
Seriously AMAZON, DO NOT advertise that wonderful 2 day shipping if you cannot deliver. DO NOT believe them when they say 2 day shipping!! Yes, I am guilty of being a last minute Christmas shopper but I did choose your 2 day delivery (which is NOT cheap) and now all I get is some apologetic email that I will not get my Yankee chair in time for Christmas!! 
Oh, and one the lovely suggestions of similar items to replace my Yankee chair was a Boston Red Sox chair. Um, really? That is the total opposite of what I ordered. I am completely disappointed in Amazon (this is the 2nd time they did this to me) and I seriously doubt I will use this website again. Way to ruin a Christmas surprise. I have to wrap a picture of this chair so that I have something to give on Christmas. Boo Amazon!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating

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