Amazon Marketplace

worst place to shop , nast customer service, buy from the direct sellers here on shopping dont touch amazon or ebay or buy.com

 I would not shop here again

So I bought a Samsung A900 from Amazon. They had a great deal where the phone would be free after rebate, excellent. But when I tried to activate the phone, Sprint said the serial number is from that of a stolen phone!! It seems Amazon is doing shady deals behind the scenes. I walked into a Sprint store to activate the phone and they wanted to hold me there for further questioning!!! So embarassing! Amazon is the absolute worst place to shop. Do not shop there, please.

 I would not shop here again

I ordered a new Canon Digital Rebel XT camera listed on Amazon.com. Within the hour I got an email from Amazon saying the item was not available. It is dissapointing that they would have an item listed and not have it available. I was dissatisfied with my shopping experience and will not shop there any more since they can not provide reputable listings of products from 3rd party merchants. BOO Amazon!

 I would not shop here again

shopping.com listed amazon marketplace with the best price for a Fellows P70CM shredder at 34.99 with free shipping. i went to the site and went thru the ordering process up to the point where they wanted to add 10.99 for shipping and handling. they said i didn't qualify for free shipping because it was being shipped by a 3rd-party vendor. what a ripoff.

 I would not shop here again

I attempted to place an order with one of Amazon.com's Marketplace Stores. I put 14 toys in my cart totaling $100 and they were going to charge me almost $72 in shipping costs! It turns out that most of the stores at Amazon charge on a PER ITEM basis rather than a PER SHIPMENT basis. How do they legally get away with this consumer rip off? I called Amazon customer service and their only advice was to contact the seller directly. I don't think Amazon should let their sellers get away with this. Shame on you all!

 I would not shop here again

I have had placed an order for Chamberlain garage door opener back in October 2005. Amazon was supposed to deliver by early November. Since, I only have received notes for delay, and yet again they delayed the delivery even further to back of January. There is no evidence that Amazon would ever have the item at hand, although it has been listed as in stock and delivery is estimated within two weeks. Simply, if they don't have it why they list? My suspicion is that since this item was originally ordered at a lower price, Amazon is intentionally delaying the delivery for those customers who had placed the order at a lower price to discourage them and have them cancel their order. Malicious tactic.

 I would not shop here again

My three children recently received three $25 gift certificates.  What does that mean to you at amazon?  You know, when 90% of their items don't qualify for the "free shipping saver".  It is really hard to explain to a seven year old that they only really have $12 because the rest has to go to shipping and handling.  They spent the $75 (in one order) and paid $46 in shipping in total to four different merchants.  Only one item qualified for "free" shipping.  When they are being shipped from different sources you pay shipping to the individual supplier.  Amazon is just another money grubbing middle man.  
Two items arrived in 3 days.  One took 5 days.  The last two weeks.  Shipping time?  Hard to judge and it's not like Amazon can fix it.  They don't actually do anything, but take your money

 I would not shop here again

It happened to me twice in the last few months. I would place an order with a seller on amazon market place and the seller would cancel the order with the excuse of "out of stock" while the item is still showing offered by the same seller on amazon at a much higher price.
I filed a complaint with amazon.com and called customer service with no resolution. Amazon.com customer service said they can do nothing about it. The order even disappeared from my order history so I did not get a chance to leave an appropriate feedback.
I think amazon.com is morally responsible for policing those sellers and making sure they do not cancel the order because they found out they can sell it for more while amazon.com allows them to continue listing it as in stock.

 I would not shop here again

From what I read, most of the complaints from the reviewers about amazon are from buyers.
I would rate amazon the lowest from a marketplace seller's point of view among all the leading marketplaces.
I wrote them about what is accepted as proof of delivery for items sold and shipped, they wrote back saying a tracking number/ delivery confirmation number are acceptable. While, Amazon is not accepting it when there is a dispute.
One of my buyer complained about the condition of a used book baught from me and Amazon did not even encourage the buyer to return it before refunding the buyer. Because Aamzon is refunding it from my account. Although the buyer were notified by me to return the book for a full refund plus any return postage might incur. The buyer just wanted to complain to get money back without returning the product and Amazon just simply went along with it and let me sitting on the loss which is unjustified. 
In general I have much better experience as a seller on the other marketplaces as eBay, buy.com etc.

 I would not shop here again

I ordered 2 videos (monday) from an Amazon store, newtown videos, only to be issued a partial refund the very next day (tuesday).  On that very same tuesday, I called to find out what was going on.  The store apparently did not have the item to ship out in the first place.  When I got in touch with some one in Amazon's customer service,she and her "manager" seem to have a very heavy indian accent, making it extremely difficult to understand exactly what they were trying to get me to agree to.  Eventually I discovered they were trying to issue a promotional gift card to me instead of my money.  I did not agree.  Then I was informed that I would have to wait approximately a month until the estimated delivery date had gone by before I could file a claim to recieve my money back.  I'm currently waiting, but this is NOT good business.  I will never ever do business with Amazon again.  I cannot STAND these companys who are outsourcing thier customer service to other countries, to save money and skimp on customer service.

 I would not shop here again

purchased a pair skullcandy earphones . sent me amp'd mobile earphones with a small note that said these are manufactured by skullcandy. the old bait and switch . do not buy from Vibecellular they are crooks. 12/4/2009.

 I would not shop here again

Asked seller to divert shipment and they took no action. Only responded after the third email a week later. The only reason they did respond at all was to say they didn't think they couldn't divert the shipment even those it is an obvious menu option when you track any package. This is not good customer service; Not recommended!!

 I would not shop here again

The air conditioner will only work for one summer and then break down.  If you call Haier customer service, you will not get any.  The air conditioner breaks suddenly and Haier's solution is to have Transglobal, their service provider, send out a repairman for 77.85 who will give you an estimate only of the repair.  You will have to pay another 77.85 when he comes back to repair it.
Amazon is a fantastic marketplace.  I wish they would provide more shipping to Canada.  I wish Haier had just a bit of the customer service that Amazon supplies. Amazon's delivery is superb.  If they don't have it in stock, they let you know immediately and then give you the option of cancelling your order.  I have always been very satisfied with Amazon.  Amazon should not sell Haier products as Haier is a disreputable company and does not stand by its word when given.

 I would not shop here again

I ordered a pair of sunglasses. Received a notification it was out of stock after they had charged my card. I asked for a refund and never received it. Every contact with Amazon resulted in them saying the refund was issued according to their records and my problem was with my bank. My bank says they have no record of a refund being issued to me and my problem was with Amazon. Never shopping here again!

 I would not shop here again

Ordered the Gibson Claremont dinnerware, same dinnerware I received from Macys in perfect condition, but the order from Amazon was a box full of damaged factory rejects. This isn't my first bad experience with Amazon.com but it will be the last

 I would not shop here again

MANUFACTURER MAY NOT HONOR WARRANTY ON ITEM PURCHASED FROM AMAZON: Do your research on every product, particularly about warranty. Many NEW products sold directly on Amazon Marketplace (not from a third party) are NOT honored for warranty by the manufacturer. Clarisonic is an example. You will get burned if you purchased such an item on Amazon.
RETURN ITEM AND AMAZON WON'T REFUND claiming not item sent. We purchased DVD set sealed as a gift. We had to return the same set as person already had it. Amazon argued the item was not the one sent. Yes, in fact it was! Moreover, Amazon didn't bother to return that item back to you. Amazon wouldn't refund our money. They just kept the returned item AND our money! We had to fight it in court and with the credit card company for months to get the refund owed to us by Amazon.
REFERRAL TRACKING doesn't always work.
Finding out that referrals are not paid during system problems. This was verified to us. There is no level of trust with this entity.
We do not shop with Amazon any longer.

 I would not shop here again

I'll never buy from them again !! After researching available cellphone plans and the phones that I wanted, i decided to purchase from Amazon.com. Their deal was if I purchased two phones and a two year plan, I would receive a $150.00 mail-in rebate. I complied with every condition of their rebate requirements. After waiting 8 weeks and not receiving my rebate, I contacted them and was told that the rebates were taking longer than usual and not to worry and that I would receive the $150.00. After another 6 weeks, I called again and was told that I didn't meet the requirements. I asked what requirement didn't I meet. They said they didn't have that information available and that was all they could do. I often wonder how much money annually they cheat customers out of. 150.00 to one customer times the number of customers they have should make for a dandy profit. If I had the time, I would take this to the Attorney Generals fraud division.

 I would not shop here again

I ordered some items recently and compared them to dabs.com and found AMAZON to be cheaper including delivery - so I order the stuff from AMAZON.

Then I got the email showing my order was split into SEVEN orders, and each one had an individual shipping cost - taking the order to well over what I would have been charged from DABS.

This is outrageous! This individual shipping information was NOT clearly stated nor shown when I clicked on the OK to order.

DO NOT BUY FROM AMAZON - THEY may appear cheaper but you will be most UNpleasantly surprised.

The shopping experience turned out an expensive lesson too.

Then when I called AMAZON to discuss, I had a pretty lady from some poor eastern location (not Amazonian) trying desperately to speak American english and only succeeding in confusing herself.

Not a good experience.

DO NOT BUY FROM AMAZON !



 I would not shop here again

I've bought three items through Amazon Marketplace, from 3 different sellers. I actually intended to buy another 3. Of the 3 I didn't buy, the items were out of stock, which I was only informed of after I paid for them. I got refunds, but having purchased from overseas, I lost twice on the exchange rates for the purchase and the refund.

Of the 3 I did buy through Amazon Marketplace, not one matched the description. CDs advertised as not being cutouts or review copies all had their covers punched, books advertised as new were library copies that were as old as the hills. One of the sellers was willing to offer a partial (but not full) refund. Others ignored my complaints.

These were six different merchants. Every one was a totally frustrating experience.

I only ever had one similar experience through eBay, and that was resolved quickly and to my satisfaction. I think sellers take the eBay rating system more seriously. it keeps them honest. Amazon Marketplace is a sleazy swap meet of bait-and-switch cheaters.

 I would not shop here again

I bought a PS3 slim off of Amazon Marketplace for $230 only to have the seller cancel my order the next day. The reason the e-mail listed was because the seller could not ship it to my address. I just bought something a week ago from Amazon and the seller had no problem shipping to my address. The real reason was because the seller did not like the price he sold it for so he canceled my payment and re-listed the item for $299. I called Amazon and they said because it was a Marketplace sale the only thing they could do was give me a $10 rebate. The problem is, because I thought I bought a PS3 Slim, I sold my original PS3 and now I have no PS3 at all. So now the seller gets to sell their item and gets no negative feedback or anything. It makes no sense that someone is able to sell an item and then cancel the sale because they aren't happy with the price they sold it for. I will no longer be doing any business with Amazon.

 I would not shop here again

ON MARCH 8 I ORDERED A KEYSPAN USA 19 HS ADAPTER WITH FREE SHIPPING AND I WAS GIVEN A RECEIVE DATE OF MARCH 21 SO TODAY I CALLED AND I WAS TOLD MY CREDIT CARD INFO COULD NOT BE VALIDATED I HAD MOVED 2 MOS AGO AND I HAD NOT CHANGED MY BILLING ADDRESS,I AM ANGRY THAT AMAZON NEVER CONTACTED ME TO LET ME KNOW OF THE PROBLEM,I WOULD NEVER HAVE KNOWN IF I DID NOT CALL,ALSO GETTING A CUSTOMER SERVICE IS ANOTHER ADVENTURE

 I would not shop here again

Back in October of 2005, I wanted to find a discontinued item (Fire+Ice Grill) and by miracle, I found in on Amazon. Regular price for this item was about $250... Amazon advertised it at $99! Wow! I purchased it, thinking this would be a great Christmas gift for my Father-In-Law. Here's where things start to SUCK!!!! I opted for the free delivery which I was told would be delivered on Dec 5, 2005. Well, on Dec 2nd, I got an email from Amazon stating that my order was cancelled because they could not get the item. WHY SELL IT TO ME IF YOU CAN'T GET IT?!!!!!!!!! That was the first and last time I will shop on Amazon.com.

 I would not shop here again

Went to the Marketplace because of price - they advertised no tax and free shipping. After I had placed my order, but before hitting 'confirm' I noticed that they had slapped on a $20 fee for shipping which almost doubled the price. Needless to say, I didn't confirm and/or order. I doubt I'll waste any more time looking around here if that's a common practice.

 I would not shop here again

BAD, VERY BAD - FRAUDULENT MEASURES BEYOND COMPARE!
There is no protection against fraudulent sellers sending messages that look as if they were coming from Amazon - payments are not accepted through amazon, but by Western Union!

 I would not shop here again

The negative reviews are detailed and sincere, while most of the positive reviews are downright generic and hollow, with subject lines like "simply the best place to shop ever!" - might as well have been written by Amazon marketing reps. And maybe they were. I haven't shopped on Amazon Marketplace and I never will, it stinks.

 I would not shop here again

Beware. The very cheap third-party offerings for expensive digital cameras on Amazon are are fraudulent. and epinions should not list them. The seller
cancels if you try to order through Amazon and if you contact the seller, as they sometimes suggest, they send you a fake email supposedly from Amazon
telling you they have deposited money with Amazon to make wiring the
money safe. It is not safe and is fraudulent. Obviously there are many
reputable offerings by third parties on Amazon. All of these fraudulent ones
are from new sellers.

 I would not shop here again

Amazon is ingenious at manipulating orders, canceling orders, etc., to handle their own poor planning, and their customer service is non-existent. Don't rely on pre-ordering through them, and don't rely on them to deliver in time for any special event. And if you have a problem, expect a lot of automated emails and no possibility of personalized help.

 I would not shop here again

I've lost money at two separate marketplace stores, caimon and wicked wolf press. Caimon backordered the item until my time ran out, then ignored my many emails requesting status.  Wicked Wolf Press put me on hold to "look into it" and I haven't heard back yet.  Additionally, you pay up front, instead of when the product ships, but it takes longer for processing and shipping, yet you are still paying for 3 to 5 day shipping.


UPDATE: Since I put this opinion in place, Wicked Wolf Press made good on my order, so I've only lost money on Caimon now.

 I would not shop here again

I've sold a Canon S200 digital camera on Amazon marketplace. However, I received a claim, saying that the item is not as described on the main product page. It is actually exactly the same camera. Come on, a Canon S200 is a Canon S200, I used that camera for almost 4 years and I know it. Amazon.com, without doing any investigation, honored this claim. Charging so much listing fees, where is the service?

 I would not shop here again

I placed an order for a book I needed for class. The statement at the bottom said "Usually ships in 10-12 days". I thought they were leaving themselves a wide window but it would probably arrive on time for class. That was Jan 12. Today is Jan 30 and I find out that they did not have it in stock and had to special order it. When I spoke to customer service I asked why the web site didn't tell me the book was not in stock and had to be special ordered. Their response, well it said 10-12 days for shipping. So, I was supposed to know that, right? If they can say that an item is in stock why can't they clearly say that it is not in stock and will have to be ordered? Put simply, marketing deception. I will avoid doing business with Amazon in the future and look to a company that has more integrity in dealing with customers.

 I would not shop here again

Vendors beware! If you want to associate your business with Amazon - think twice! The interface which registers customers on Amazon is horrible. A week after you dont receive what you ordered it forgets you ever existed. It happened to me twice: once with a laptop battery and once with the car part order. Shopping on Amazon has been my worst experience and I shall NEVER buy anything from them.

 I would not shop here again

They listed a price of $79.95. When I clicked on the link, and added it to my cart, the price suddenly went up to 99.95.

Bait and switch.

 I would not shop here again

Another dissatisfied customer here. I too bought a cell phone from Amazon which came with a $150 rebate.

I never received my rebate. Instead I received a form letter informing me that I had canceled my cell phone service and was therefore not eligible to receive the rebate. There customer service was predatory, and (to me) designed to run a customer around the system with the full intent of not coming through with a rebate.

It was rather fascinating how many ways Amazon was able to duck and refuse granting me my rebate due. Talk about a waste of time. It was maddening, and just to think about all the folks in the chain of Amazon customer support I talked to that are in essence a part of the Amazon scam tactics makes my skin crawl.

 I would not shop here again

Amamzon Marketplace (jewlery section) acts as a monolpoy and only allows a few companies to sell there. They have a LLC that aproves the jewelry Marketplace sellers and if you dont have 2,000+ products they deny you. Now if you want to sell in other sections they let anyone sell.

regular amazon is great amazon marketplace has issues. I agree with other just buy directly from the companies and avoid the marketplace.

 I would not shop here again

In general, I've found Amazon to be just fine. However, I recently ordered from one of their partners UnbeatableSale and not had very good service.

The details are like many other stories: slow delivery, broken product, slow or no response to email, and no resolution. It often takes days to get a response via email ... often I get no response at all.

I'd also like to point out that this was sent as a gift and UnbeatableSale is requesting that recipient pay for return shipping. Their RMA does not cover shipping costs.

All in all ... something doesn't feel right about them. They have a good track record with other buyers ... but that's when things are working. Take care in doing business with them when things are not.

 I would not shop here again

Pagoda CD / DVD Rack Cabinet Case is a bait and switch.  When you try to buy at the low price shown, it immediately switches to double that price.  Very lame!

 I would not shop here again

Amazon lists items as "In Stock" (in green bold) they do not have to sell.

Amazon offers delivery "Estimates" they can not achieve.

Their Customer Service replies to complaints with form emails telling you how they can't control anything.

Think they are too big to fail even with lousy service.

DON'T SHOP Amazon!!

 I would not shop here again

This company never shipped the dethatcher and never responded to the several emails I sent. They have terrible/no customer service. I am very unsatisfied.

 I would not shop here again

I have ordered a lot from amazon.com, and have recently been ordering from Amazon Marketplace sellers. My advice – DON’T! At least not from the 3rd party sellers. I have never had a problem ordering from amazon.com directly, but I recently received a defective product from a 3rd party seller and was told I had to pay for shipping to return it before I could get a replacement. I complained to amazon and they basically said too bad – "At this time, sellers do not have the ability to refund an Amazon Marketplace order for more than the original order total (cost of the item + the original shipping fee." If you don’t like to have to pay for defective merchandise, DO NOT order from an Amazon Marketplace seller.

 I would not shop here again

The Amazon return policy for gifts is a joke. If the gift giver does not check the gift box on the order form then the gift recipient can not return the item and get a "store credit" or something like that. The refund goes to the gift giver.

In todays shopping environment all you should need is a receipt and the item to make a return. Not so with Amazon - and this inflexible and unwritten policy (at the time of ordering - you only find out about this when you try to return the item) has cost them a customer for life. I recommend Overstock.com for better prices, better shipping costs. Barnes and Noble.com is much better for books, cds, etc.

 I would not shop here again