Amazon Marketplace

Amazon Marketplace
 
Average Rating: 2.75/5.0 store rating
Customer Service 3
On-Time Delivery 4
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Amazon.co.uk has been around in the UK since 1998, (hard to believe it is only 7 years!!) and is one of the world's biggest online stores. In my regular dealings with them, Amazon are a company which consistently offers good customer service and good   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Rip-off artists

by mike_thel, August 24, 2007
Another dissatisfied customer here. I too bought a cell phone from Amazon which came with a $150 rebate.

I never received my rebate. Instead I received a form letter informing me that I had canceled my cell phone service and was therefore not eligible to receive the rebate. There customer service was predatory, and (to me) designed to run a customer around the system with the full intent of not coming through with a rebate.

It was rather fascinating how many ways Amazon was able to duck and refuse granting me my rebate due. Talk about a waste of time. It was maddening, and just to think about all the folks in the chain of Amazon customer support I talked to that are in essence a part of the Amazon scam tactics makes my skin crawl.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Amazons is a great seller

by claypool, August 24, 2007
I have had nothing but good experiences with amazon. I paid up for amazon prime and I don't regret it.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Never sell on Amazon marketplace

by bluesteps, August 17, 2007
I've sold a Canon S200 digital camera on Amazon marketplace. However, I received a claim, saying that the item is not as described on the main product page. It is actually exactly the same camera. Come on, a Canon S200 is a Canon S200, I used that camera for almost 4 years and I know it. Amazon.com, without doing any investigation, honored this claim. Charging so much listing fees, where is the service?

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Horrific!!!!!!!!!!

by ravneetchadha, August 12, 2007
Hi....I really need to vent. I sold my Archos 604 media player via Amazon marketplace. Man,I should have read the terms and conditions extra extra carefully!

I sold it, the buyer received it.The product was opened, tried and then sold. It just seemed to be too much work for my husband to get videos on it. So without really using it we sold it. Hence, we know it was in perfect working condition.

The buyer received it, say it did not work the moment he switched it on and asked for a refund. Little did I realise I was forced to give him the refund as he described the product to be not 'as described'. Amazon even stated that the buyer is entitled to a refund, and also under no obligation to return the product.

Here goes my $270 Archos 604. I have no faith in such online marketplaces anymore. Really horrified by these terms since they favour fraud!!!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Poor

by mstdon436, August 7, 2007
This company never shipped the dethatcher and never responded to the several emails I sent. They have terrible/no customer service. I am very unsatisfied.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Great service for both.

by deepbiue, July 28, 2007
I have shopped via Amazon for several years, both their online store and Marketplace and have never had a problem. Granted, my purchases were all books; however, even using Marketplace, I have not encountered any issues and have always had excellent service. As far as I am aware, the "free shipping" on orders over $25 were for qualifying items, which has always been stated on the item as, "this items qualifies for free shipping". Also it is good to remember, free shipping orders are low priority and may not be sent right away, and when they are shipped are usually sent USPS media mail, the cheapest and slowest form of shipping (sometimes up to 2 weeks). There were two times when the books I wanted were out of stock, both at Amazon and Marketplace, my credit card was not charged and they sent follow-up emails requesting if I still wanted the item. All in all, my experience has been excellent with Amazon. I have since joined their program and get my orders in 2 days via UPS.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

amazon.com good, amazon marketplace very bad

by sue666, July 10, 2007
I have ordered a lot from amazon.com, and have recently been ordering from Amazon Marketplace sellers. My advice – DON’T! At least not from the 3rd party sellers. I have never had a problem ordering from amazon.com directly, but I recently received a defective product from a 3rd party seller and was told I had to pay for shipping to return it before I could get a replacement. I complained to amazon and they basically said too bad – "At this time, sellers do not have the ability to refund an Amazon Marketplace order for more than the original order total (cost of the item + the original shipping fee." If you don’t like to have to pay for defective merchandise, DO NOT order from an Amazon Marketplace seller.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 
I've bought hundred of items from amazon.com since amazon.com was only an online book store.. I had good experience in the past. However, for the last 2 years... their customer service is pretty much non-existence. They have screw up many of my recent   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

Rebate Ripoff

by islandmon, May 15, 2007
I'll never buy from them again !! After researching available cellphone plans and the phones that I wanted, i decided to purchase from Amazon.com. Their deal was if I purchased two phones and a two year plan, I would receive a $150.00 mail-in rebate. I complied with every condition of their rebate requirements. After waiting 8 weeks and not receiving my rebate, I contacted them and was told that the rebates were taking longer than usual and not to worry and that I would receive the $150.00. After another 6 weeks, I called again and was told that I didn't meet the requirements. I asked what requirement didn't I meet. They said they didn't have that information available and that was all they could do. I often wonder how much money annually they cheat customers out of. 150.00 to one customer times the number of customers they have should make for a dandy profit. If I had the time, I would take this to the Attorney Generals fraud division.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Ripped Off, Never Use the Marketplace

by shirley97128, May 3, 2007
I ordered a Seattle Seahawks rug for my son is Sept. Finally showed up in October, opened it, it sez New York Jets. The order went thru Coast to Coast Hardware-Home and Beyond. There was no contact or return information in the package, only the wrong rug. I emailed both Coast to Coast and Amazon 8 times, with no response. Hunted thru the website to find a phone number, waited on hold forever, the guy sez why did I wait so long to make contact!!! Didnt you listen to what I have been saying!! Ok he will send a return slip and info. It never arrived. He lied to me. Amazon has done nothing to help. Never use the Marketplace Online Store. I paid outrageous shipping, because it never showed when I placed the order, only when I was charged. So 6 months later I still have an expensive wrong item.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

One Word...

by ahsaki80, April 19, 2007
...RUN! Amazon is such a rip off! First, I tried the site as a buyer and the high end item I ordered was never delivered nor did I get delivery confirmation. It took one day for my payment to Amazon to be processed and two weeks passed before I received my refund! During this two week wait, I decided to sell a few DVDs that I no longer wanted. Sure, it's free to place your merchandise on the site for sale, but after their commission was taken from my sale, it was hardly worth the effort!! What a horrible way to do business!! I'm sticking with Ebay:)

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I have never sold anything at the marketplace at Amazon.com, but I have bought several things with little or no problem. With the exception of the time that I bought a cd-rom for my son, and for some reason, either it did not go through or something, but   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 
I do sell and have ordered From Amazon and there defiantly have a outstanding customer service. They always email me immediately for me and my customers, Here what customers tell Me! Excellent buying experience. Seller immediately shipped my purchase   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Consistently good, but slower delivery lately.

by elenagal, February 9, 2007
I've spend thousands at Amazon over the years and have never had a problem. However, in the past year, it seems their distribution network has become less organized and efficient. I often wait weeks now for an order to ship out that states "In Stock". Perhaps customers who use free shipping aren't as important as the ones who pay shipping charges, so we get to wait. I do like that I can on into my account and get an idea of when the order will ship, and for the most past, that information has been accurate. So, for me, Amazon works well. It saves me lots of money in gas (I live an hour from a Barnes & Noble or any other good sized bookstore)and sales tax. Gives me more to spend on books!

  I would shop here again
Overall Rating: 3/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

AMAZON Is A 100 Star Site

by sakanta, January 25, 2007
AMAZON.COM If there were 100 stars I would give them all to Amazon! Over the years have ordered over 50 books in the USA, Brazil, and Mexico. Always got the books within the estimated time, always well before the time spectrum, beautifully packaged. Only thing that hurts now is the cost of shipping out of USA..Ouch!
The info about the books, book reviews, search features
are priceless! Amazon is the ultimate kind of website. It continually gets better and better.Also the links to sellers of used and new books,link to Half.com.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

mixed experiences

by maeby, January 23, 2007
I've ordered a number of things from Amazon and have had mixed experiences. The great thing about Amazon is that they have everything. There's one stop shopping for you! However, I find that many of my items that I ship with the free shipping take a very long time 2-3 weeks (and yes these are amazon items that are brand new). Recently I just ordered something as a gift, and used the free shipping, and since it was sent by usps, it took a while. Once I ordered a knife set from them (that was directly from them, new, and the only vice was that they were one of the friday specials), however, when I received them they were somewhat rusted. Just to clarify, none of the items that I had bought were used, and all where new amazon items, shipped directly from amazon.

  I would shop here again
Overall Rating: 3/5.0 store rating
 

Quick ship, quality service

by lilylilylily, January 20, 2007
Bought brand new. Got 2 DVDs & free ship on orders $25 or more. Wide selection. Love Amazon's products. Shipped quickly. Was well satisfied.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Caveat emptor!!

by vsimpson, December 31, 2006
A WORD OF WARNING!! DO NOT USE THIS SERVICE IF YOU ARE A FREQUENT PURCHASER.

I am a longstanding frequent customer of Amazon purchasing new and secondhand books from its inception in the UK and during the last 5 years I have placed roughly 900 orders for books and other items. Many of the books were through Amazon Marketplace i.e. out of print items. I placed these orders on the basis that Amazon act as guarantor and will refund my money if the goods do not arrive and,overall,have made a total of FIVE claims for books which have never arrived. I would emphasise I have only made a claim after querying the non-delivery with the seller and receiving no response. I am now advised by Amazon I can make no further claims in my lifetime.

I accept that amazon must protect itself against fraud by buyers but a limit of five claims in a lifetime for frequent purchasers is simply not reasonable. If Amazon allows sellers to offer books via their site then equally they should guarantee refunds for non-delivery on a more proportionate basis.



x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Amazon is the scum of the earth

by gbw22, December 29, 2006
If you want an iconic example of corporate greed, look no further. This is the kind of mega-loser that makes folks like Newegg, LL Bean and Crutchfield look so good by comparison. These chumps have gotten *way* too big for their panties. Every   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

"In stock" does not mean in stock now!

by izzytyler, December 28, 2006
Twice in the last year, the Amazon web site stated the item was “in stock”. After purchasing, a day or more went by and then informed by email that the items were not in stock and shipping date was unknown. On the first occasion, this issue created a problem since I had a dead line to meet and the turn around time to contacting Amazon and canceling the order exceeded my dead line ( complicated by the Amazon web site down for 1 day). How many of us have the time to repeatedly check a web site to see if it is up? So, I took a chance and ordered through another company and canceled the Amazon order at the next available date. Shipping delays met not just days but weeks and uncertain or “estimated”. The second item was not time sensitive, so I waited. No problems with item received. Order accuracy - fine. Customer service - OK, if the web site is up and running. Overall satisfaction - now leery of ordering from Amazon if I need to receive an item on a deadline.

x I would not shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Amazon sucks

by sherfer, December 25, 2006
Item was advertises at a sale price and ordered, but tracking showed it in UTAH for an entire week, I did not receive the item, but back at Amazon the item price increased by 33%. They told me the item was probable lost in transit.
Two weeks earlier an item was ordered as a Christmas gift for a child, the order was held up for a week (mid-December) before I was told it would not ship until February.
I will never buy from Amazon again. Buy.com seem to deliver what you order, at the price you see online, within the time frame promised.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
 

Bad filters for used books, descriptions lack basic information.

by adams-gal, December 13, 2006
While my husband has happily ordered tools from amazon, I have had a terrible time purchasing used and out of print books. First, the filters are so poor that it is difficult to tell whether a book is used, new, hard or soft cover; there are many in the wrong section. You basically need to email the seller (and it's not easy to find their contact info) to make sure you're getting what you want! Furthermore, the listings are by title, not isbn, so you can't even be sure you're going to get the correct item. E.G. I bought the music to Lady & the Tramp, and got the book of the same title. It's a terrible organizational system, and very frustrating to shop there.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
This was my first time ordering from Amazon, but I am a frequent online shopper at other stores. I must say that so far, I am extremely disappointed. The reason I purchased my items from Amazon was because they had a cheaper price for a 3-way cable   Read full review...

x I would not shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Totally Dissatisfied!

by estring_us, December 5, 2006
Just placed an order with amazon.com for 2 items totaling $89.94 and was charged $18.23 for STANDARD shipping. They used to give Free Shipping if the order was over a certain amount - automatically. Now you have to go out of your way to select "Super Saver Shipping" or some such thing. On top of that I was presented with a "summary" of my order which DID NOT show the shipping charges. They showed up on the confirmation e-mails indicating my order had shipped. I will not buy from them again. Buyer Beware.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

My experience with Amazon has always been superb.

by exoticrose21, November 23, 2006
I love Amazon.com. I have both ordered and sold from there.There delivery speed is very good.They were very accurate. The customer service is outstanding. They always email me back immediately.This is definately a great website to both order from and to sell from.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

A waste of time

by mbutz, November 14, 2006
What a waste of time. When I placed my order yesterday Timeslips 2005 software was in stock at a great price and being shipped by Thursday. Today I get an e-mail from someone not even Amazon (their authorized supplier?) saying, so sorry, but we cannot fill your order. Now I will have to buy elsewhere (at a higher price that I was promised) and pay higher shipping to get the software I needed here this week. Never again!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Amazon is generally an excellent source for finding and purchasing books

by wildchild554, October 27, 2006
Looking for particular books used to be a problem for me I could never find what I wanted in the shops. Now I generally only use Amazon to purchase books. It is the most convenient and easy way to shop for books.

They have an excellent search facility that allows me to find even the most obscure titles at a reasonable price quickly and easily. They sell both first hand and second hand books but even the second hand books I received were always in excellent condition. They have a very prompt delivery service and I have never had any problems with my orders.

Overall I would definitely recommend Amazon as being a highly competent and efficient company.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

They wasted my time.

by tamedforever1, October 5, 2006
I saw that a Canon 135mm 2L lens was in stock on Tuesday, October 3 for the Amazon store, not the other dealers you can buy from there. I ordered it on Tuesday morning from the Amazon store because it said it was in stock and shipped it overnight as I   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Shipment Estimate Lies

by xcise, September 29, 2006
I ordered just 2 audio cds from Amazon, which were in stock. They gave me a shipment estimate of 1 1/2 months. And arrival for 3 month (4 and a half for 2 cds!). The last day of shipment estimate, i wrote an e-mail. They told me that the products were not in stock, however on site there were more than 15 available. They lost 60$.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

very pleased indeed and great bargains on DVDs!

by paulmteal, August 4, 2006
Marketplace is a superb place to buy new(and used) DVDs.Good sellers are rated highly and can be trusted.All sellers are closely policed by Amazon themselves.
Paul Teal.4/8/06

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Replaced damaged item, but it was a nuisance to get the double charge removed.

by catronn, July 7, 2006
We ordered a microwave oven from Amazon.com. It arrived damaged. Fortunately the delivery man took it back. I notified Amazon of the problem and a replacement was promptly sent. However, it took two more communications from me for Amazon to remove the charge for the first oven from my account. Generally Amazon gives excellent service except when returns are involved and everything in this review applies only to this particular instance.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Worst experience ever.

by eck308, June 6, 2006
So I bought a Samsung A900 from Amazon. They had a great deal where the phone would be free after rebate, excellent. But when I tried to activate the phone, Sprint said the serial number is from that of a stolen phone!! It seems Amazon is doing shady deals behind the scenes. I walked into a Sprint store to activate the phone and they wanted to hold me there for further questioning!!! So embarassing! Amazon is the absolute worst place to shop. Do not shop there, please.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Finest service, delivery, prices and quality.

by jewel2, May 28, 2006
Have been shopping and buying at Amazon over ten years, Never one problem of any kind..great prices, quick delivery and friendly customer service. I have purchased many items of all kinds, very happy and look forward to checking out Amazon's site every day.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

This place is Awesome!

by hawaiiangurl3, May 18, 2006
I order things from amazon marketplace all the time. It's just like ebay, regular people selling their stuff. However, amazon decides how much shipping to charge so you dont get ripped off by the seller. They do it based on weight. So its like $2.49 for a movie/book/video game. And you can do expedited shipping and international shipping. And sometimes you come across a seller that ships late or sends you a bad product. But the same stuff happens on ebay. And amazon has a marketplace guarantee. So if something like this does happen, you get all your money back (even shipping!). Amazon marketplace is so easy to use and reliable. I feel you dont get as ripped off with amazon as you do with ebay. Great place to shop!! And cheap!!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Thankfully stopped transaction before I got ripped off!!

by stick2ebay, April 18, 2006
Highly disappointed...I was looking for a particular hard to find item, and came across Amazon Marketplace which had the item I was looking for...and at a really great price (1/2 the price of what I had found at other locations) I proceeded with the ordering about 2 pages worth of generic information given, I never once received a total cost including shipping. I get to the page where I am to enter my credit card information and still don't have a total, I think "something is fishy". I blanked out the information I entered and then found this web-site and all of the fabulous "do not shop here" reviews, I sure am thankful I did not proceed with my CC info. I may have been charged 20.00+ for shipping which would have doubled the original manufacturers price including shipping.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 
Amazon.com is one of the most popular web sites in the short history of the internet. It began as a book seller and has expanded to include all sorts of general merchandise from clothing to appliances and more. Amazon.com once sold only new items but the   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

HORRIBLE-

by mytc99, March 23, 2006
ON MARCH 8 I ORDERED A KEYSPAN USA 19 HS ADAPTER WITH FREE SHIPPING AND I WAS GIVEN A RECEIVE DATE OF MARCH 21 SO TODAY I CALLED AND I WAS TOLD MY CREDIT CARD INFO COULD NOT BE VALIDATED I HAD MOVED 2 MOS AGO AND I HAD NOT CHANGED MY BILLING ADDRESS,I AM ANGRY THAT AMAZON NEVER CONTACTED ME TO LET ME KNOW OF THE PROBLEM,I WOULD NEVER HAVE KNOWN IF I DID NOT CALL,ALSO GETTING A CUSTOMER SERVICE IS ANOTHER ADVENTURE

x I would not shop here again
Overall Rating: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Amazon.com is great! I would recommend it to ANYONE!

by bbkellner, February 12, 2006
I love Amazon.com. Almost everything I buy online, either comes from Amazon or a clothes company... When you order something from Amazon, you know that you are not going to get cheated! One problem, is that they do not show their customer service number on the site. To save everyone time, the phone number's are:

Phone toll-free in the US and Canada: (800) 201-7575
Phone from outside the US and Canada: (206) 346-2992 or (206)-266-2992


  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Erasmus once said, “When I get a little money, I buy books; and if any is left, I buy food and clothes.” I think this is my favorite quote about books, because it sums up my life in one concise sentence. Now that I’ve discovered the beauty of   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating

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