Amazon Marketplace

Full review
I've bought hundred of items from amazon.com since amazon.com was only an online book store.. I had good experience in the past. However, for the last 2 years... their customer service is pretty much non-existence. They have screw up many of my recent orders including a 50" plasma TV (they lost the TV during the processing of the order and even tho they already charged my credit card, in order for them to fix the error, I must placed another order and they must charge my card a 2nd time so that I can get my TV and wait for a credit to be issued back to my card.. I suppose to received the tv in 1 week, but it turn out to be 1 month.. plus all the hassles).
I order a gift item with baby cake via amazon (one of amazon's vendor). Instead of shipping the item to the shipping address (my friend just had a new born child in a different city), they shipped the item to my office (billing address). Luckily, I was able to reject delivery and notify amazon.com; this is where the nightmare begins... amazon basically deny any responsibility and simply provide us the merchant contact information. When we contact the merchant, the merchant said they receive the billing address as shipping address and the merchant claims the problem is either with me (the customer) or with amazon.com but either case, they will not be responsible for it. Since I already have reject delivery, upon receiving the item, they would issue refund minus shipping and "restocking" fee. I don't think I should be responsible for the shipping charge and "re-stocking" fee when someone at amazon or baby cake made a mistake... and when we brought this back to amazon.com, their customer service basically don't want to hear it. I currently have to work with my credit card company to dispute the purchase.. more hassles. This would be the very last item I will ever buy from amazon.com. They are too big of a company to pay any attention to their customers nor they provide any type of customer service.