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Allergy Be Gone

Allergy Be Gone
 
 
Overall Rating: 1/5.0 store rating
Ease of Ordering: 4/5 stars
Customer Service: 3/5 stars
On-Time Delivery: 4/5 stars
Selection: 3/5 stars

No customer service and are playing with customers`money

 
A review by gdiaz written on Nov 8, 2008
Full review
I bought 4 different air purifiers. Once they accepted the order,  charged the full payment to my MasterCard.

7 days later they shipped only 1 purifier. After 14 emails withjout answers they wrote that had been closed two weeks ago for a holiday (?). They show "in stock" any product to grab the customer's money.

After 35 days I got their reimburse for the 3 missing purifiers and shipping costs (more than $400) that they had refused to reimburse. They were forced to behave by the pressure of Yahoo Shopping and because I also presented a claim to my credit card.

The story did not end there. As a revenge, they sent me an explanatory e-mail (the only serious communication in more than one month) esplaining how they reimbursed my funds, with all the details, including: the type of credit card (MasterCard), my full name and my address. The only information that they forgot to add was the three verification digits from the reverse of my card. What a serious merchant send credit card information in a e-mail message?

To avoid any fraud, I was forced to explain this behaviour to MasterCard. I cancelled the credit card that was reopened with a new number.

If you are going to spend more than 2 bucks shopping to Allergy Be Gone, buy at your own risk!
 

About the Author

gdiaz
a member of Epinions.com
Reviews Written:  9
Location:  Bogota, Colombia
 
 
 
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