Alibris

TERRIBLE! TERRIBLE! TERRIBLE!!! Only thing good was the price of the books. I ordered 4 books from a store less than 100 miles from me. I was charged over $10 for shipping. It's not made clear that "standard shipping" is media mail. Okay, I realize that they have to make a profit some way. Now it is almost 2 weeks and I have still not received my package. Per the USPS web site it should take 2 days for the package to get to me at a cost of $2.47--Can you say RIP-OFF! I contacted customer service (BTW--NO telephone support) and they say I should wait 30 days. I will NEVER use thier service again. Richard

 I would not shop here again

Didn't recieve my book yet, payment has been taken out of my account, what's going on let me know please, because its not fare you said you going to recieve book in 2-3 days and i am still waiting, i need this book urgentely what's the point for taking payment out of the account straight away if you cannot deliever on the time you have given,how the person ever going to trust on your site, please find out for me why my book has not been deliverd yet.

 I would not shop here again

I received a damaged book that was advertised as new and was obviously not damaged during shipping as the box was not damaged. To ship it back I would have had to pay the shipping costs plus the original shipping cost I paid. I would only have been refunded the original price of the book. I will never order from them.

 I would not shop here again

I ordered a book it told me that it was shipped and still have not recieved it. shipped on feb. 15 order no. 23482781-1.

 I would not shop here again

I ordered several hardback books and got soft back books and audio cassettes from Alibris "highly" reviewed sellers. Now, I have a bunch of items I won't use, and their system does not allow for any recourse against bad sellers...there is no customer   Read full review...

 I would not shop here again

My item got lost in the mail, and it took Alibris several weeks to inform me that they would not assist me in any way or issue me a refund. All they said was that if I wanted a refund, I had to return the book. Since then, I have not been able to get a response from them.

 I would not shop here again

Albris notified me that they did not have the book that I ordered and offered me other choices. However, I bought the book locally.

 I would shop here again

No problems!

 I would shop here again

It was very hard to find the book that I needed. The products weren't labeled very well. I ordered the 9th Ed. of Stephen Lucas' "The Art of Public Speaking," and got the 7th instead. The only good thing about my experience was that the book was relatively cheap.

 I would not shop here again

The shipping time was a bit extreme, such that I had to wait approximately two months for the item to be despatched (even though it is an old textbook that I ordered). Other than that, everything was great. The book is in fabulous condition.

 I would shop here again

There was a large selection to pick from and the pricing was very attractive. Ordering and selecting shipment process was easy. Standard mailing, the cheapest, seemed to take a long time, especially when your anxious to get your purchase.

 I would shop here again

recievied my books in 2 days

 I would shop here again

I purchased books from four different merchants, via Alibris' website. All six books were received on or before the delivery date stated on the website. All books were in excellent condition.

 I would shop here again

It was a good experience. I would use Alibris again.

 I would shop here again

I ordered four books; I received them one week apart, over the time of one month. Not very timely. If one can get here in one week, why could the others not? All came from different sellers, but all on the east coast and I live in SC.

 I would shop here again

Bought 3 books through Alibris. As would be expected, the sale was immediately completed and I received an email informing me that they have processed my purchase.

What this mean is that they received my payment.

However, after two weeks, according to their website, my order is still pending. Still "Pending" means that the books have not been shipped. Meaning basically that NOTHING about my order has yet been handled except their receiving of my payment.

Upon ordering I made sure whether they had th books in stock 'cause if not, I would've opted for another seller with books in stock.

I mailed customer services 4 four days ago, but have not received any response.

I will DEFINITELY not use their service again. Why???

Because there is NO service. Not even poor bad service. Just plain NOTHING!

This company should not have the legal right to be running a business.

At this point, seeing that they are the recipients of my money (US$400), but a sale pending and no help customer service who responds, this boils down to THEFT!!!

Oh, but yes. It's probably just my mistake for trusting them


 I would not shop here again

There are only a few websites over the years that I have found that I can rely on to find great deal on the books that I am looking for and Alibris is one of those sites. Over the years I have been able to find some great deals at this site for new and   Read full review...

 I would shop here again

I ordered a book; they told me they received the order. Two days later they wrote to say the book was not available and they would credit the sums debited from my account. They should have told me up front the book was not available. I lost 4 days. Julio Pastoriza

 I would not shop here again

Worst customer relations ever! No phone number with a live person on it; I paid for expedited shipping but books were sent via UPS Ground and didn't arrive when I needed them. No recourse; the biggest rip-off I've ever experienced in my days as an online shopper.

 I would not shop here again

The entire experience was excellent. Alibris has a fantastic selection of books.

 I would shop here again

Very pleasant shopping experience. I was impressed with the ease of shopping, purchase, and the shipping time.

 I would shop here again

Quick and Easy and it was great that there was an online cupon available

 I would shop here again

I ordered a book on 12/18/07 which was supposed to be a Christmas present for my daughter. Created an account with alibris.com so I can track the order. After ordering, my account "Order History" registered 0 orders. So I ordered a second time --   Read full review...

 I would not shop here again

My ongoing shopping experience with Alibris has left a very bad taste in my mouth. Thirty four days ago, on placing my order with Alibris, they debited my credit card. Fifteen days later (after I contacted them) they claimed the pre-owned book had been shipped to me that day but a further 20 days later, still no book at my mailbox. Earlier in the same month (Nov. 2007) I had also ordered pre-owned books from U.S. independent booksellers with 1) Amazon and 2) Abebooks. I received those books in Australia in less than 10 days from the dates of my orders.

In my opinion, Alibris offer a lousy service, with their shipping charges in line with the much superior service and shipping of Amazon and Abebooks.

 I would not shop here again

My book was shipped on 12/8, and it has not yet arrived.

 I would not shop here again

Service has been satisfactory.

 I would shop here again

The book that I was buying said it was in new condition, yet when I got it I could tell it had been used. It would normally be fine if it was for my book collection, but I was giving it as a gift so I was a little disappointed. Also, the shipping took a littlle while longer than I expected so that was also a bit frustrating. The selection for me was very minimal too as far as other books that I needed to buy. This was the only book on my entire list that I could get through Alibris because the other one's were not only out of stock but not in the database at all. I will probably shop here again as my outlook on the situation was that you're a fairly new company, so I will give a second chance and the price was great. I'm sure Amazon.com wasn't all that great when it first came out either and that's what I've been using for years until I came across this site. However, if service remains like this for fututre purchases I will probably go back to relying on good ol' Amazon.com as they are pretty consistent with customer satisfaction in my experience.

 I would shop here again

excellent was a little skeptical at first,but everything worked out perfect,

 I would shop here again

Wow is this company ever BAD!

First they state there is no way of proving that they sent my order, which I find unbelievable.

Second, after many emails they issued a refund ... and it was less than the amount paid!

What kind of company sends a shipment without proof? What kind of company keeps a customers money in exchange for nothing?

The deals offered are false and I recommend avoiding Alibris.com at all costs.


 I would not shop here again

I made the mistake of ordering from a supposedly guaranteed seller on Alibris. The seller charged my credit card the full amount and never sent the books. Neither Alibris nor the seller would respond to my emails. I had to dispute the charge with my credit card and still do not know if there will be a satisfactory conclusion. NEVER EVER order from Alibris. If you need an out-of-print book, try a reliable local bookstore that will find a copy for you. It may cost more, but it will be worth it not to experience what I am going through. Good luck to you...

 I would not shop here again

30 days later and I still have not received my order. It was to be sent by "standard shipping". I cannot imagine what kind of standard shipping would take 30 days, even around the world.

 I would not shop here again

very happy

 I would shop here again

I shop online a lot, and Alibris has the worst customer service out there, hands down. I ordered two books from them in January. One (from an independent seller) arrived perfectly in about ten days. Love it. The other book (sold by alibris) supposedly shipped out the day after the first, and has yet to arrive (end of March). After waiting thirty days, I began emailing their cs dept. After six emails, three with automatic "we've received your message" responses, I've heard nothing but the snotty reply to my BBB complaint. Thank God the book was cheap, as I doubt I'm going to see it or my dinero ever again. As stated previously, no real email address, no phone number, no nothing. Unbelievable.

 I would not shop here again

I was concerned due to other reviews, but I my experience was great. I do think the order tracking is actually non-exist. That area does need some work. Thanks for the books & have a Merry Christmas!

 I would shop here again

Shipping took longer than expected (compared to other companies) but did receive the book. Prices are EXCELLENT !!!

 I would shop here again

ok

 I would shop here again

You feel they must be fraud when you try to contact Alibris
1)website delivery time changed 2) no customer service = help yourself or get lost (only recorded messages no real person to talk to 3)You feel trapped, frustrated because you don't get anywhere dealing with Alibris 4)Have tried to erase all the information I gave them but no luck 5)I do not trust Alibris because they were not going to deliver timely like they promised. This is a company to look out for big time!!!


 I would not shop here again

Order placed 9 Nov 2007--per website, book was shipped that same day. Told it could take up to two weeks to arrive. Book arrived exactly two weeks later, 23 Nov 2007, postmarked 21 Nov 2007! In other words, a) website is wrong, b) they waited until the very last minute to ship it, and c) if they shipped it the day they SHOULD have, I would have received 12 days sooner! Never ordering from them again. In fact, I just ordered two more books from Amazon--although Alibris had better prices, it is just not worth saving a buck or two.

 I would not shop here again

I received the first book in just 3 days, the second book came about 3 days after that but the 3rd book took almost 15 days to receive. This was acceptable and all were in great shape.

 I would shop here again

All was good - would do business with again.

 I would shop here again