Alibris

Update:A full refund from Alibris!!!  Customer Service the way it should be!!!  They really ended up tcb-ing [taking care of business].  Perhaps they were going to all along but my frustrations and impatience rushed to   Read full review...

 I would shop here again

I ordered a much needed textbook for class. They charged my card, yet the book was not available. I was notifed via email about 3 days after I ordered the book that it was not available after all. They said they'd refund my money. I emailed customer   Read full review...

 I would not shop here again

Please be careful when placing order with alibris. They are extremely slow in shipping and sometimes they claim that they have shipped, but the item will never arrive. The only offer a refund after 1 month of waiting and not receiving the item. Not to mention, they immediately charge your credit...

 I would not shop here again

Horrible. Placed an order for a college textbook from Alibris through Half.com.  Order was confirmed.  The next day Alibris sent an email informing me that the order was shipped.  Four days later an email arrived from Half.com  telling me that I was getting a refund as the order could not be filled!  This AFTER I was told the order had been shipped!  Alibris never contacted me that there was a problem, the only notification I got was the refund notice from Half.com.  All other books I ordered on the same day from different companies arrived!  Alibris never contacted me that "the seller"  made an error, made no contact at all  Learned there was a problem because Half.com issued a refund.  Result - no textbook - had to reorder at a higher cost, higher shipping - would NEVER use this company again.

 I would not shop here again

The day after ordering a textbook, I received an email stating the order has shipped. Seven days later, I contacted Alibris to find out the status of my expedited shipment, and they replied: "Thanks for writing in. I have gone through the status of your order, your order has been refunded in full due to OUT OF STOCK. If you have any query related payment please contact with Alibris Clients Services because payment related issue solely handle by them only." They never notified me that they did not have the textbook but were eager enough to charge my credit card the day of ordering. And, after ten days, they still have not refunded my credit card. I finally had to dispute the charge with the credit card company.

A formal complaint was filed with the BBB (Golden Gate & Northern California). And, as always, it may prove prudent to check with the Federal Trade Commission for possible violation of interstate trade laws of the Wheeler-Lea Amendment and the Robinson-Patman Act for deceptive online practices including false representation, deceptive advertising and selling claims.

Will I ever shop Alibris again: NOPE.


 I would not shop here again

I have ordered from Alibris before with a little trouble but this time was my LAST time. First time there was a computer glitch and it took me a LONG time to get a refund from them. This time, I ordered the $49 worth of books from Alibris itself to get   Read full review...

 I would not shop here again

Quite satisfactory-No problems at all with the order and received a discount coupon for a future order.

 I would shop here again

it was a good shopping experience

 I would shop here again

In general, Alibris has given me very good service (though I've only ordered books). The orders have always been accurate if not always especially timely-sometimes things arrive sooner, sometimes they take too long. WHAT customer service??-I have had one   Read full review...

 I would not shop here again

Was pleasantly surprised at the swiftness (though I paid extra) of the delivery. Am unsure of what #6 is all about! Have no idea.

 I would shop here again

Its been a while, but I remember that I was pleased by the smoothness of the transaction.

 I would shop here again

Very happy with ease of use of website. Definitely would use the site again.

 I would shop here again

This is the first time I have ordered from Albris and I am very pleased with the service. I will use them again.

 I would shop here again

Alibris is the worst scam book seller. I ordered a Book Exploring Power Point 2007 from a seller on alibris who was very misleading the seller name was Nettextstore Lincoln, NE, UNITED STATES A very bad seller who sent me a cd instead of the   Read full review...

 I would not shop here again

Excellent choice of books not readily available on other sites, and at very reasonable prices. Will definitely use this site again.

 I would shop here again

I ordered a book with Alibris, it took 4 days to process, after which my order was canceled. This was an urgent matter, as I needed the book for a class which starts in a week, and the teacher just recently sent an email about this. The refund, it says, will take 2-3 weeks.
This is the most unreliable, unfriendly and in a bad sense "corporate" business that I have ever seen!!!! I will never buy anything from here again! If you want reliability, go to Amazon! Alibris maybe has some purpose for its existence, but obviously not if you need a textbook in 2 weeks! I wont be surprised if they cancel half of their orders!
-An extremely dissatisfied ex-customer

 I would not shop here again

This is the worst experience I have ever encountered! I ordered some course material for an engineering class from (usedbookliquidators.com) through Alibris. The material was on an OUTDATED FLOPPY "A" disc!! the seller Dotcom   Read full review...

 I would not shop here again

Very poor experience. Alibris is just a broker for independent booksellers. When I did not receive books I ordered, Alibris would not refund my money or get the books delivered. You're better off dealing with the bookseller yourself,

 I would not shop here again

Alibris actually has a lot of rare books that even Amazon.com doesn't have and they're also a lot cheaper too! That's what made me first buy a book from them - I needed an art history book but was more than $100 on Amazon but only $35 (minus shipping) on Alibris!

HOWEVER! I paid EXTRA money for the book to be shipped within a week because classes already started and my professor said we'd need it within the next week. I thought it'd be a pretty quick job done since Alibris seemed very assuring.

It's currently been OVER TWO WEEKS and I have NOT RECEIVED my book yet!!! I refuse to buy another book just to wait for the book I bought from Alibris to come later.

If you are to buy from Alibris, make sure the seller is a good one. And maybe don't pay extra money for shipping. You  might as well go somewhere that actually will bring your package on time.

 I would not shop here again

Alibris is just a middle man service. If problems occur, it's the individual seller you're dealing with. Some are excellent, some are not. I am happy to say I had a flawless transaction.

I searched everywhere for a used title and it was the only one out of my list that was priced well thru an Alibris seller. I used a $1 off promotional code that worked flawlessly. The seller emailed me within 12 hours to let me know my book was in the mail. It arrived four days later via USPS Media Mail. It was well packaged and exactly as described. Couldn't have been smoother.

I'm very satisfied and highly recommend Daryl Beyers as a seller via Alibris. I always recommend contacting the individual seller to ask if they have the book in stock, etc. So that you can see if they contact you in a timely manner before you make a purchase.

 I would shop here again

The very first book I ordered from Alibris was a Bill Evans book on Jan 23rd from the seller "A1Books.com"  If you look at their page in Alibris, you will notice it they are rated 5 blue circles which is the highest I had seen and I chose them   Read full review...

 I would not shop here again

Previous reviewer is correct- don't even think of ordering books from Alibris if you have any timeline...or if you absolutely need the book. In trying to buy textbooks, two of the three books on the last order had problems. One seller who lists address   Read full review...

 I would not shop here again

BUY FROM ANYONE ELSE. I purchased a book, which was advertised by Alibris.  After a couple of weeks, I contacted the company to find out where it was.  Through research, I saw the exact same item relisted by them for more money on the website where I had originally purchased the item.  Alibris refused to send the item as promised and did not send any communications indicating that was their intent.

BAD BUSINESS....BAD COMPANY. 

If you deal with them, it's going to be dicey to see if they deliver ANY product. DON'T BUY ANYTHING FROM THEM.

 I would not shop here again

Terrible shipping.  Still waiting , its been over 20+ days, and still nothing.  Same response as other wait 30 days.  Avoid this place at all costs.  You may receive your item.. several months later.  Ridiculous. Do your homework prior to ordering from here.  If I had,  I would never be in this situation.  I imagine all the positive reviews are plants by the company .  

 I would not shop here again

I was looking for an out of print book and found it on Alibris for a good price so I ordered it, the payment went through and a few days later it said my order had been shipped...that was almost two months ago and it still hasn't arrived, I've contacted them and have received no replies at all. I have no idea what has happened to it or if it was even shipped at all.

 I would not shop here again

I have used Alibris on many occasions for books for work and home and have never been disappointed. The sellers ship promptly, the orders are right, and the books are as good as or better than described. Just yesterday (Friday) I received the book I ordered just this past Saturday and it was even better than expected (like new in fact). Besides that it's an easy web site to use to find the items you want, sometimes at an unbelievably low price. Recommended to all.

 I would shop here again

This company is the worst yet I have dealt with for online buying.





I ordered the movie "Home for the Holidays" from them, it supposedly shipped on November 18th. It is a Thanksgiving movie I totally love and was hoping to watch it on or before Thanksgiving.

It is now November 28th, the day after Thanksgiving, and it has yet to show up at all, should have been here November 20th since I paid for expedited shipping. Do NOT buy anything from this company! It is NOT worth the hassle.





I have already sent them one email, they sent me a canned reply, so I sent another one back demanding a refund including the expedited shipping charges I paid. Some expedited shipping, my package never showed up! Also, I cannot contact anyone by phone as they have no live customer service, it is all automated.





I give this company the worst rating you can give them on your ratings review system.

 I would not shop here again

The service was outstanding. The book arrived faster than I expected and it was in beautiful, perfect condition. Thank you so much. Macky Miller

 I would shop here again

I found Alibris when a web search for an out-of-print book linked to the site. After browsing the extensive online catalogue, I bought ten books for $45, including shipping and handling. Two of the books would have each cost more than $50 new, so this   Read full review...

 I would shop here again

a pleasant experience with no problems.

 I would shop here again

Fast shipping but slow delivery! No tracking available.

 I would shop here again

excellent

 I would shop here again

Very good...reasonable in price.

 I would shop here again

Yes, it is good shopping at Alibiris, and the books arrive on time

 I would shop here again

Too long to receive shipment

 I would shop here again

I ordered a book as a gift which never came. I had to order another book (from Amazon) which arrived within 3 days. The Alibris book has still not arrived. They refunded my postage but I'm still out $17. I have advised them that I did not receive the book but they have not refunded my money. I will not use Alibris again (and I will notify all of my friends and family).

 I would not shop here again

I was pleased with the price, quality and promptness of my order.

 I would shop here again

I've shopped with Alibris before and I've never been disappointed

 I would shop here again

Good

 I would shop here again

Found my book at a good price, ordered it, and received it within a week. Great transaction. Thanks! Karen Danner

 I would shop here again