AirSplat

there are alot of rumors about airsplat, about how they lose stuff on the way and broken guns and damage items. but i had the best customer service with them. i def recomend you to buy from them. best priced guns and ammo you   Read full review...

 I would shop here again

it was good i did order the wrong battery but that was my fault and then they charged me for shipping but all i did was email the coustomer service and they took it off.... very good service!! :)

 I would shop here again

Shipping time was very reasonable. Price was right. I'm very happy with the item I purchased. Well built and good quality. Thank you.

 I would shop here again

Staisfying purchase.

 I would shop here again

i ordered my 2 products June 12th and it is now june 20th. I think this is unacceptable for paying 20.12 for shipping. I deserve free shipping.

 I would not shop here again

Easy to find what I was looking for. Very good selection of manufacturers. Keep up the good work.

 I would shop here again

Ships fast, great prices, will be buying all my airsoft gear from airsplat.  Great customer service.  They took care of my situation when I had an issue. There is no one better

 I would shop here again

I've placed many orders with airsplat and have always had a great experience. They have a great selection, prices, and customer support. I have had some problems with products, but customer supprt was ready to help me out.

 I would shop here again

I find Airsplat.com to be the most reliable in airsoft products. I can always depend on Airsplat.com for the fastest shipping, the best deals, and the best customer service out of every online store I have ever encountered. The most impressive part of   Read full review...

 I would shop here again

They have a great selection, and a lot of accesories, but don't update stock very frequently. Call before you make any purchase to confirm the stock. There website is very organized, and is easy to find what you want. Another thing is that they have there own brand of BB's, and they are very high quality. The website focuses on there customer care, so expect to have good customer care, but one bad thing is they don't pick up the phone a lot, but the always answer E-mail farely quickly. Never second guess what you are going to buy, because all of the brands that they have have are very high quality. One time one of the pistols that i bought broke, and instead of sending it back to get it all fixed they just sent me brand new one, and all i had to pay was the shipping, wich was less than half the original price.

 I would shop here again

I was really impressed with airsplat.coms fast service and low prices. They also deliver the highest quality material with no broken parts. The product was also shipped very fast and came right on time. I would recomend using Airsplat.com for all of you   Read full review...

 I would shop here again

i'm very pleased with the services my son loves his gun and we will be doing more business in the future.

 I would shop here again

We found the pricing to be competitive. Although, our order was shipped short some of the items. We are trying to get that straightened out now. We are not sure when we will receive the missing items. We have faxed a copy of the order highlighting the missing item. We will just wait and see. Hopefully, there won't be any more delays.

 I would shop here again

Received an email one day after ordering (end of May) that said product was temporarily not available (not in stock). I read the linked information online but was not given any indication of when I might hear back, either to tell me when the product could potentially be shipped, or when it might be expected, or when I might receive an update (only that Airsplat was "working diligently...etc)and would only hold my "authorization" for 7 days. I wondered, what hapeens after that? Not having this potential future shipping information provided to me, (whether it is a week, month, or receiving an update) leaves me with the impression I should be confused about whether to cancel or wait, which is not good customer service or communication, and leaves me, the customer with the idea the provider doesn't care that I am concerned about when an update or order shipment may happen, and I may wait forever as far as they are concerned. Afterall, they are in this business, and if Airsplat cannot tell me within a range of weeks or months when the product is expected to be available, (they know their inventory and sign the shipping contracts from their providers don't they?) then I should cancel the order, and not allow myself to be "indefinately waiting". As a customer, I plan to wait another week or so, and if no communication is forthcoming I will cancel the order, and never bother with ordering from this provider again.

 I would shop here again

When I ordered my products one of them was not in stock, but the web site did not tell me this. When I got my package in the mail this item was missing, and a stamp on the receipt told me it was backordered. This was the first time I was told I would not be getting my order on time. Had I known I would not have gotten my entire order on time I would have shopped elsewhere. I got no notification of when it would be shipped, even when I asked customer service. (They avoided my question). When I finally got the rest of my order, it was not in the color shown on the website- the color I wanted. Fortunately the color was "acceptable" and I was too frustrated to try to get the correct color. Although the prices at this merchant are good, their order and notification policies as well as their customer service cancel this out. I will try to avoid this merchant next time I have a purchase to make.

 I would shop here again

Service and shipping are quite good and on time. However, the product I received is like an open-boxed item with scratches on the metal and quality is not so impressive. i also didn't find some trivial items which should have been included in the box. That is why I highly suspected thaht this is a used gun which were shipped to me. I asked for replacement and now it is in the middle of processing. Hope nothing is wrong with the next shippment.

 I would shop here again

Update - Company will also tell you that they will only work with you on correcting the problem if you write a review giving them 5 stars.  I think this would be dishonest, even though I am willing to report anything they do to correct the problem. 


Horrible company with extremely bad service and return policies.  They misrepresent the products and then make it a nightmare to return them. 

 I would not shop here again

They have fast delivery speed. I got my package in 4 days, but no one was home to sign for it, so i had to wait one more day but that is because of ups. Everything was packaged well, nothing wrong with the gun, everything present. I got the   Read full review...

 I would shop here again

Great website with great products for a cheap price. The customer service is out of this world. The prices are the best and lowest in the whole country regarding airsoft products.

 I would shop here again

My experience with Airsplat has been very satisfactory. Not only did I get a few good guns at a very reasonable price, but my entire order shipped to me within 5 business days free of charge. The packaging was a little shoddy, but everything still   Read full review...

 I would shop here again

Airsplat is one of if not the best on-line stores for airsoft products. The selection is very good and the ease of ordering is wonderful. The offer discounts for repeat customers which is an added incentive to an excellent on line experience. I would and   Read full review...

 I would shop here again

FALSE ADVERTISING. Said "Free Shipping" but there was still a $3.50 fee added at the end. Kept getting a tease saying, the shipping credit would be added at the end of the order. Yes, well, the only change at the end of the order was.. nothing. The $3.50 remained (the shipping fee was never on there, so the $3.50 was the only issue I had, and I kept getting the message, it would be corrected at the end of the order.) I don't think this is legal. My son is very happy with the quality of the gun, but the way the order form was online, it was misleading, deceitful, immoral, lying, and just plain wrong. I protested, in writing via email, and was told it was a handling fee. Yet the slot with the $3.50 was "shipping, handling" and some other word.. This was low down. I still request that it be corrected and you reimburse me the $3.50. I'd rather not take further action but reporting to the FTC, BBB and other protective agencies isn't complicated in this electronic email day and age. Let's keep this friendly. I will accept your apology and the $3.50, and if my son wants to make another purchase in the future, I will assume you won't repeat this glaring sin again.

 I would not shop here again

My experience w/ airsplat was great. The delivery speed was half of my last airsoft gunf from hobbytron.com. the order accuracy is 100%. the custumer service was great they answered all of my questions and my overal satisfaction is great.

 I would shop here again

The 5000 bb bag came open and spilled all over the box missing lots of bbs'I hope you can send a replacement item. Thanks

 I would shop here again

It was good not as fast as i whoud have liked but good

 I would shop here again

It was very pleasant and easy. They have a pretty good selection, an pretty good website set up, and the prices are great. I got my shipment actually 3 days before it was scheduled to arrive, and everything was there and in great shape. I know where I'm buy my next airsoft gun.....

 I would shop here again

They were out of stock on our order so we reordered another article and are still waiting for it.

 I would shop here again

Packaging was unacceptable and caused damage to the merchandise ordered.

 I would shop here again

Smooth, easy transaction.

 I would shop here again

website needs a more user-friendly search engine when searching for the correct airsoft gun.

 I would shop here again

The best prices on the net.

 I would shop here again

One rifle was backordered, and there was no notification. The other items arrived in good shape and in good time, but I have yet to hear an estimate on the backordered item. The magazine order was recommended for the rifle we received. However, it does not work. I have not yet contacted merchant, but am sure that they will address the issue. Airsplat has been very good to deal with, despite my disgruntlement with the current order.

 I would shop here again

    I have shopped on here a few times i got what i ordered, it was a crappy-ish gun that broke (and was easily fixed) but that was no fault of airsplat. I had originally ordered a sniper but asked them to change my order and they did and i got my gun with no problems. ALSO all the 5star rating on here are fake... likely by airsplat
   Looking the only other people that commented here are people who where mad and looked for a place to say how bad they are. They are good for cheep guns but if you want a better guarantee shop airsoftgi or some such better place. Or shop local if your lucky enough to have a airsoft shop like me

 I would shop here again

Airsplat.com rates as one of the top 5 five worst companies I have ever dealt with. After receiving a gun that did not work, I got the run-around for nearly two weeks. I’m convinced the only thing that saved me my money was the fact that I disputed the charge with my credit card company. I will never see the money it cost to ship the item back. The customer service is horrendous. I will never buy from them again, nor would I ever recommend them.

 I would not shop here again

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Product was defective upon receipt. Air Rifle Battery was replaced, but Airsplat refused to issue any warranty after product returned, Disenchantment with process, and customer service, (e-mail only). Requested RMA to return product, denied, saying warranty no longer in effect. Airsplat did not offer any options. Quote from their reply email, "We have to stick to our policies and guidelines otherwise we’d be out of business. I hope you can understand that. However, the fact still stands that this order is out of warranty."
My 14 year old son has never fired a shot from the product. I hope others understand my shot at AirSplat.Com

 I would not shop here again

they were very helpful with correct info and fast shipping.

not only that but they were the cheapest around. excellent company!

i ordered on-line and i had some problems with my credit card for some reason. so in order to finish my order the site prompted me to call them. i gave airsplat.com a call and was very pleased. i had no hold time and was speaking to a rep in no time. the rep was very helpful and gave me very good feedback on the item i was purchasing. i placed my order and gave payment. i got my confirmation  through email with a tracking number and all the information i needed to know what i was getting.

with this being said i would recommend this company to anybody ready to purchase airsoft guns and supplies.

 I would shop here again

I LOVE AIRSPLAT.COM!  I always get what I ordered on time and if I ever have a question, their customer service reps always make sure Im taken care of!

WOOO HOOOOOO!!!!!!!!!!

 I would shop here again

DON'T DO IT --- regardless how tempting.  Received gun and it broke the next day.  Then I had to pay shipping to return the item and the replacement was also broken when I received it.  Finally returned the gun and they still will not credit my account.  What a total nightmare this has been. 

 I would not shop here again

I have placed alot of orders with Airsplat.com. I live in the area so am lucky to get to pick up my orders. Their customer service is great. Very helpful and patient.  When I need something they are there to help. I know they can be busy at times. But they give me the time I need. And If I'm not able to call due to my busy schedule, I know I can always email them and they will provide me with any information I need.

 I would shop here again

I recently made an online purchase from Airsplat.com, the item arrived quickly and was just what I ordered.  I had come questions and when I called them on the phone number listed on their website I was able to talk to someone who was able to answer them for me.  My experience with Airsplat.com was excellent, just what you would expect from a professionally run organization.  I would recommend them to anyone that is looking for a good reliable Airsoft retailer.

 I would shop here again