AirSplat

When I ordered my products one of them was not in stock, but the web site did not tell me this. When I got my package in the mail this item was missing, and a stamp on the receipt told me it was backordered. This was the first time I was told I would not be getting my order on time. Had I known I would not have gotten my entire order on time I would have shopped elsewhere. I got no notification of when it would be shipped, even when I asked customer service. (They avoided my question). When I finally got the rest of my order, it was not in the color shown on the website- the color I wanted. Fortunately the color was "acceptable" and I was too frustrated to try to get the correct color. Although the prices at this merchant are good, their order and notification policies as well as their customer service cancel this out. I will try to avoid this merchant next time I have a purchase to make.

 I would shop here again

Service and shipping are quite good and on time. However, the product I received is like an open-boxed item with scratches on the metal and quality is not so impressive. i also didn't find some trivial items which should have been included in the box. That is why I highly suspected thaht this is a used gun which were shipped to me. I asked for replacement and now it is in the middle of processing. Hope nothing is wrong with the next shippment.

 I would shop here again

Update - Company will also tell you that they will only work with you on correcting the problem if you write a review giving them 5 stars.  I think this would be dishonest, even though I am willing to report anything they do to correct the problem. 


Horrible company with extremely bad service and return policies.  They misrepresent the products and then make it a nightmare to return them. 

 I would not shop here again

They have fast delivery speed. I got my package in 4 days, but no one was home to sign for it, so i had to wait one more day but that is because of ups. Everything was packaged well, nothing wrong with the gun, everything present. I got the   Read full review...

 I would shop here again

Great website with great products for a cheap price. The customer service is out of this world. The prices are the best and lowest in the whole country regarding airsoft products.

 I would shop here again

My experience with Airsplat has been very satisfactory. Not only did I get a few good guns at a very reasonable price, but my entire order shipped to me within 5 business days free of charge. The packaging was a little shoddy, but everything still   Read full review...

 I would shop here again

Airsplat is one of if not the best on-line stores for airsoft products. The selection is very good and the ease of ordering is wonderful. The offer discounts for repeat customers which is an added incentive to an excellent on line experience. I would and   Read full review...

 I would shop here again

FALSE ADVERTISING. Said "Free Shipping" but there was still a $3.50 fee added at the end. Kept getting a tease saying, the shipping credit would be added at the end of the order. Yes, well, the only change at the end of the order was.. nothing. The $3.50 remained (the shipping fee was never on there, so the $3.50 was the only issue I had, and I kept getting the message, it would be corrected at the end of the order.) I don't think this is legal. My son is very happy with the quality of the gun, but the way the order form was online, it was misleading, deceitful, immoral, lying, and just plain wrong. I protested, in writing via email, and was told it was a handling fee. Yet the slot with the $3.50 was "shipping, handling" and some other word.. This was low down. I still request that it be corrected and you reimburse me the $3.50. I'd rather not take further action but reporting to the FTC, BBB and other protective agencies isn't complicated in this electronic email day and age. Let's keep this friendly. I will accept your apology and the $3.50, and if my son wants to make another purchase in the future, I will assume you won't repeat this glaring sin again.

 I would not shop here again

My experience w/ airsplat was great. The delivery speed was half of my last airsoft gunf from hobbytron.com. the order accuracy is 100%. the custumer service was great they answered all of my questions and my overal satisfaction is great.

 I would shop here again

The 5000 bb bag came open and spilled all over the box missing lots of bbs'I hope you can send a replacement item. Thanks

 I would shop here again

It was good not as fast as i whoud have liked but good

 I would shop here again

It was very pleasant and easy. They have a pretty good selection, an pretty good website set up, and the prices are great. I got my shipment actually 3 days before it was scheduled to arrive, and everything was there and in great shape. I know where I'm buy my next airsoft gun.....

 I would shop here again

They were out of stock on our order so we reordered another article and are still waiting for it.

 I would shop here again

Packaging was unacceptable and caused damage to the merchandise ordered.

 I would shop here again

Smooth, easy transaction.

 I would shop here again

website needs a more user-friendly search engine when searching for the correct airsoft gun.

 I would shop here again

The best prices on the net.

 I would shop here again

One rifle was backordered, and there was no notification. The other items arrived in good shape and in good time, but I have yet to hear an estimate on the backordered item. The magazine order was recommended for the rifle we received. However, it does not work. I have not yet contacted merchant, but am sure that they will address the issue. Airsplat has been very good to deal with, despite my disgruntlement with the current order.

 I would shop here again

    I have shopped on here a few times i got what i ordered, it was a crappy-ish gun that broke (and was easily fixed) but that was no fault of airsplat. I had originally ordered a sniper but asked them to change my order and they did and i got my gun with no problems. ALSO all the 5star rating on here are fake... likely by airsplat
   Looking the only other people that commented here are people who where mad and looked for a place to say how bad they are. They are good for cheep guns but if you want a better guarantee shop airsoftgi or some such better place. Or shop local if your lucky enough to have a airsoft shop like me

 I would shop here again

Airsplat.com rates as one of the top 5 five worst companies I have ever dealt with. After receiving a gun that did not work, I got the run-around for nearly two weeks. I’m convinced the only thing that saved me my money was the fact that I disputed the charge with my credit card company. I will never see the money it cost to ship the item back. The customer service is horrendous. I will never buy from them again, nor would I ever recommend them.

 I would not shop here again

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Product was defective upon receipt. Air Rifle Battery was replaced, but Airsplat refused to issue any warranty after product returned, Disenchantment with process, and customer service, (e-mail only). Requested RMA to return product, denied, saying warranty no longer in effect. Airsplat did not offer any options. Quote from their reply email, "We have to stick to our policies and guidelines otherwise we’d be out of business. I hope you can understand that. However, the fact still stands that this order is out of warranty."
My 14 year old son has never fired a shot from the product. I hope others understand my shot at AirSplat.Com

 I would not shop here again

they were very helpful with correct info and fast shipping.

not only that but they were the cheapest around. excellent company!

i ordered on-line and i had some problems with my credit card for some reason. so in order to finish my order the site prompted me to call them. i gave airsplat.com a call and was very pleased. i had no hold time and was speaking to a rep in no time. the rep was very helpful and gave me very good feedback on the item i was purchasing. i placed my order and gave payment. i got my confirmation  through email with a tracking number and all the information i needed to know what i was getting.

with this being said i would recommend this company to anybody ready to purchase airsoft guns and supplies.

 I would shop here again

I LOVE AIRSPLAT.COM!  I always get what I ordered on time and if I ever have a question, their customer service reps always make sure Im taken care of!

WOOO HOOOOOO!!!!!!!!!!

 I would shop here again

DON'T DO IT --- regardless how tempting.  Received gun and it broke the next day.  Then I had to pay shipping to return the item and the replacement was also broken when I received it.  Finally returned the gun and they still will not credit my account.  What a total nightmare this has been. 

 I would not shop here again

I have placed alot of orders with Airsplat.com. I live in the area so am lucky to get to pick up my orders. Their customer service is great. Very helpful and patient.  When I need something they are there to help. I know they can be busy at times. But they give me the time I need. And If I'm not able to call due to my busy schedule, I know I can always email them and they will provide me with any information I need.

 I would shop here again

I recently made an online purchase from Airsplat.com, the item arrived quickly and was just what I ordered.  I had come questions and when I called them on the phone number listed on their website I was able to talk to someone who was able to answer them for me.  My experience with Airsplat.com was excellent, just what you would expect from a professionally run organization.  I would recommend them to anyone that is looking for a good reliable Airsoft retailer.

 I would shop here again

I love AirSplat! They are great! My favorite website. I've tried many before and I was only disappointed. Don't waste your time. They have great prices and great service. They ship fast and are unbeatable.

I've ordered 5 time with them and everytime was perfect.

Their free shipping and price match guarantee close the deal for me.

Definite recommendation.

 I would shop here again

Great company. Shipping was super fast and prices were unbeatable. An A++++!!

Second order with them, First order had a back order, but they were very good about sending email updates on status. Everything else shipped out same day and free shipping. Can't beat it!

This order, second order, shipped out following day and arrived before the scheduled date. I have many friends who all buy from them and collectively we've probably spent thousands of dollars with them. All of us love them!

 I would shop here again

I ordered an JG m-4 and one extra clip for $224.00 recently. The gun looked like it had been used and was missing a rail screw. The clip was definitely used and does not work properly ( triple feeds ) They sent an H&K when it should have been a Dboy. Customer service made us take pictures. No problem. Said they would sent out new ones. THEY GAVE US A BOGUS TRACKING NUMBER! We Called and called. they hung up on us twice! Barely can speak english. VERY DIFFICULT TO SPEAK WITH ON PURPOSE! They must just be laughing at us Americans all the time! Never again! My young son is heart broken over all this. He used all his Christmas money on these scam artists!!

 I would not shop here again

We received gun however no scope or bipod was included. They do not respond to emails and their phones are constantly busy. Customer service is zero.

I would not buy from them again.

 I would not shop here again

Ordered a air soft gun for my son. The gun was missing a part (light that attaches to the barrel) Not a big deal. The gun stopped working after one magazine. RMA request via web site, as stated on the receipt, is impossible to find. No reply to several emails.



 I would not shop here again

Cancelled a back order & they refuse to refund shipping when items were never shipped. Airsplat policy page states "Credit cards are not charged until package has been shipped." It also states all items are guaranteed in stock. They charged my card   Read full review...

 I would not shop here again

This merchant is an excellent merchant and i will always return to them

 I would shop here again

The web site was easy to use and supplied all of the necessary information, including pictures of the merchandise. The ordering process was straightforward and everything went smoothly.

 I would shop here again

as always they are great

 I would shop here again

I recently purchased an airsoft gun, they have a massive banner proclaiming free shipping on each page of their store, but you literally have to go through hoops and unmercifully small text to discover that it is only applicable through the use of a   Read full review...

 I would not shop here again