Air & Water

The lady could not ansewr my questions as the the type of refrigerant used or the capicaty of the water tank. This would have been an excellent rating to the top question if she could have answered these two questions.

 I would shop here again

excellent

 I would shop here again

Could not be happyer with the service ,or the people I talked to Jack Isaacs

 I would shop here again

Aside from poor packaging of the wine cooler, the experience was very good. The cooler works fine and it was as described.

 I would shop here again

excellent pricing took a bit longer to receive than I expected

 I would shop here again

The website and the box said this dehumidfer could hook in continuing system. It had the port but with what. There was no such connection for this model. This manufacter fooled us. We are disappointed this model.

 I would shop here again

Very good

 I would shop here again

I must be having bad luck with dehumidifiers, in less than 3 years, I have been through 2 of them. If you are shopping around for dehumidifiers, do yourself a favor and purchase the NewAir AD-400. I live in New York and it gets very humid here. I   Read full review...

 I would shop here again

THEY HAD WHAT I WAS LOOKING FOR . I HAVE NOT USED IT YET

 I would shop here again

It's getting cooler where I live and given the current state of the economy, I'm trying to cut back on as many things as possible.  I've been reading that using a heater in the winter and turning down the thermostat cut my electric bill so I'm doing   Read full review...

 I would shop here again

Everything was O.K. except that I was supposed to receive a 5% discount on my on-line order by writing the word (COOL) on my order. However, I never did get the discount even though I wrote them about it.

 I would shop here again

The best website ever. Complete and left no questions to ask. Their online "thank you" had such a genuine ring to it. For once, I did not feel like I was being answered by a robot. Excellent website, excellent service and the product I ordered is awesome.

 I would shop here again

everything was fine until unit malfunctioned within one week Called Air-Water, I will have to pay shipping it back to them (some warranty)....It makes it difficult to purchase via internet due to above,ends up costing more than its worth, on a brand new unit.

 I would not shop here again

very easy. shipped quickly, product as advertised. no problems

 I would shop here again

I called to cancel when I realized the wattage of the Econo Heater I had just ordered was smaller than I expected. My call again the following day was returned to notify me that the order was cancelled and credit was returned to my credit card.

 I would shop here again

I bought an icemaker from this company, for a family member.  The icemaker was a NewAir/Windchaser SNO 3-in-1 ( AI 300S ); the icemaker arrived in two days ( good ), with decent packaging for shipment ( good ), but it leaked a lot of water,   Read full review...

 I would not shop here again

Everything about Air & Water was fine this is my second time I have ordered a simular product from this company the problem was with the shipper FEDEX ground Stephen ODay

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No problems

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Very good experience..

 I would shop here again

It was easy, delivery was quick, and the product was exactly as advertised/pictured on the web site.

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Again I was very pleased with the item. The only suggestion I would make is have some sort of way to carry/move this..such as handle inserts on either side or perhaps a literal carry handle. This is a heavy item and the outside is very smooth making it difficult to pick up and move around in our camper.

 I would shop here again

The advertising of the product was misleading. It was described as a portable - from room to room - air conditioner. What was not mentioned was that a hose from it had to go outside. A fitting was provided that only worked with old fashioned push up windows - the alternative described was to put a hole in the wall to the outside! How can something like that be described as "portable"? It cost me $50.00 to have the AC transported back to the FedEx facility, $94.00 to have it repacked and shipped back and a 15% restocking fee, another $52.00. All because of the misleading advertising.

 I would not shop here again

Air & Water is an online appliance retailer.  We bought an AF-350 evaporative (swamp) cooler from them on 05/16/2009, hoping to cool our house while using much less electricity than an air conditioner. Shopping, selecting, and ordering the   Read full review...

 I would not shop here again

Cooler came in in double box, works with no problem.

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High quality merchandise, quality was easy to assess on line with pictures and written information. Easy to purchase. Easy delivery. Quick. Fast. Better than typical retail store. Happy customer.

 I would shop here again

Air & Water Inc has excellent customer service. I Google'd them during a recent home remodel and when all the home depots were sold out of the units I wanted. I was going to go to Costco, but I don't have an American Express card. Air & Water   Read full review...

 I would shop here again

Auuug.  Well...I ordered a NewAirAp1000E from them.  The delivery was prompt and the product was great.   For 2 months that is.  The auto evaporate apparently stopped working as suddenly the water tank was having to be emptied every   Read full review...

 I would not shop here again

Update:  I received a call from Ronnie (one of the managers at Air-n-Water) shortly after this review was posted.  He apologized for everything that had happened and did everything in his power to rectify my situation.   Read full review...

 I would shop here again

We have a second home in the Hampton and during the summer months the humidity is unbearable. Luckily I came across the NewAir Dehumidifier from Air & Water and the product is performing better than advertised. NewAir has created the perfect balance   Read full review...

 I would shop here again

They were curteous when called and the transaction was smooth and well informed.

 I would shop here again

The portable evaporative cooler was shipped quickly and without incident. The merchandise itself was impressive but there were design flaws that caused the cooler to spew water out onto the floor on the lowest setting. It also condensed water vapor until it ran down the face of the cooler and dripped onto the carpet. Poor design that's all. If I were using this to cool an outside porch or patio I probably wouldn't have returned the cooler. I had to fill out a form online to get a RMA # for returning. They paid to shipped it back and when I called customer service to check on the return status they were friendly and very helpful. I would use Air and Water again when the need arises. It wasn't a good fit this time but they treated me well. I would recommend them to others.

 I would shop here again

THANK YOU FOR YOUR PROMPT SERVICE. WE HAD PURCHASED ANOTHER UNIT FROM ANOTHER COMPANY AND WAS GIVEN A DEFECTIVE UNIT. I FOUND YOU ON LINE WITH A BETTER UNIT AND BETTER PRICE. THANK YOU AGAIN. JUDIE MUCHMORE

 I would shop here again

Prices are good/competitive. The quality of the product I received is good. However, when I've had to pay for shipping, the rate was a bit steep. Overall, based on my purchase experience with this company, everything went smoothly.

 I would shop here again

THE PRODUCT WAS AS LISTED ON THE WEB PAGE. I TRIED TO TRACK THE PROGRESS OF MY ORDER, BUT IT ARRIVED BEFORE THEY HAD TIME TO SEND ME THE TRACKING INFO. GREAT COMPANY. WOULD AND WILL USE AGAIN.

 I would shop here again

shopping experience was okay, but it is not fulfilling my expectations - I expected it to produce cooling from water and the fan, and unless I do not know how to work it properly, it is not cooling.

 I would shop here again

This little swamp cooler has been a lifesaver in the 110 degree weather in Tucson. No, it does not cooler the entire room, but is an awesome personal cooler. I run this tough little machine 24 hours a day and it keeps on working. The cooling is excellent, the air cleaner is amazing and the unit is attractive and easily mobile. (Warning - the unit arrived with the cooling pad installed backwards. Once that was easily corrected, there were no problems.) The price is fair and included a 10% online discount. All of Air & Water's prices beat Home Depot / Lowes by at least $25-$50 and Air & Water has a FAR better selection of products. Shipping was so fast that the unit arrived before the online confirmation. I also sent a few e-mails to customer service and ALL of my needs were attended to immediately. I will definately return to purchase all of my future cooling units from Air and Water.

 I would shop here again

The website was easy to navigate, I found the item I wanted quickly, it was easy to track the shipment and I received it on time. It meets my expectations and I would recommend it.

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Easy and painless. Reasonable shipping cost and timing. All in all, a very worthy internet buy. Bob D.

 I would shop here again

The ambient temperature and humidity specifics of this particular unit were not in 6 pages of website info about this unit. It was apparently in another section of the website. Inconvenient, and I think misleading. I returned the product, will not purchase from this company again.

 I would not shop here again

My shopping experience was excellent. I found what I was looking for without a problem. I was advised of where my product was at all times during the shipping process. No problems at all!

 I would shop here again