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second worst with my on-line shopping in 6 years.
by epinionsyni, September 24, 2008
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Delivered on schedule. Reasonable customer service.
But VERY BAD quality control. The quad cane has uneven legs, diagonally, makes it UNsafe for elders to use. I ended up returning this $20 dollar purchase, yet paid about $20 round shipping for NOTHING. Be careful with what you order with them. |
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still no sign of shipment...
by lcy587, May 9, 2008
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I was charged 2 days after ordering. Now its been almost 3 weeks and my order hasn't even been shipped yet. I've contacted customer service via email about my order status, but received no replies.
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********** Activeforever is an absolute godsend!!!!!! **********
by elaine10304, March 12, 2008
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Probably the most wonderful experience I have ever had. Activeforever is an absolute godsend. They were willing to find out which items I needed for my surgery recovery and took the time to walk me through all of the steps of my recovery (The nurses
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I do most of my shopping on the web, so I have had my share of good and bad experiences. The service I received from ActiveForever was great. I purchased the Perfect Pushup and the Bongo Board from them. When I called them to get a tracking number
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Great service and products
by ericmichigan, March 12, 2008
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I ordered the All In One Shower Commode Companion Wheelchair and my wife is very satisfied with the product. I purchased it at 1 p.m. ET and received it within 5 days of ordering it; they had told me it would have been shipped within 7 days, so I really enjoyed the surprise! I'll keep doing business with ActiveForever because there's no other place out there that has as large of a selection of medical equipment for reasonable prices.
Their customer service reps aren't rude; they just know how to get business done in a quick fashion. I have to tend to my wife, so I don't have time to spend talking over and over again with sales staff. I hope that Activ Forever stays in this business, because I'll be doing all of mine through them whenever I need rehab equipment! |
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NEVER ever order from ActiveForever.com!!!!
by dentonds, February 19, 2008
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I advise you to never, EVER order from ActiveForever.com. I certainly won't! This is my complaint. At a cost of $6.12, I returned an item I'd bought from them on January 22 (roll-up drums, they were defective). On February 19 it came back to me with the
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Good products, incredibly bad customer service........
by avantcromagnon, June 29, 2007
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Placed my order, my credit card was billed and within 2 weeks I received part of the order. Subsequently my credit card was billed again, putting the total amount I was billed over the order total I had agreed to. I contacted their customer service department three times, including with each email a copy of the receipt ActiveForever.Com had provided clearly showing that I had been over-billed and their response was to send me a copy of their shipping charge schedule. Finally today they contacted me and very sarcastically indicated that I had already sent the receipt on two prior occasions, blamed the over-billing on their software, made no apology and promised to refund the amount I had been over-billed. I still have not received the rest of my order and they have not provided a delivery date for it's fulfillment. Needless to say I will not purchase through them again.
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It was a great purchase and experience!...
by ActiveForever.com Shopper, February 20, 2007
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It was a great purchase and experience! I have already recommended!
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all was fine
by ActiveForever.com Shopper, January 26, 2007
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all was fine
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I ordered gifts for my elderly mother...
by ActiveForever.com Shopper, January 18, 2007
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I ordered gifts for my elderly mother in law in early December. She didn't receive them until Jan 17, well after the holidays. When I complained about the slow delivery, I was told it was because of Christmas deliveries. I ship for a living and the reason this wasn't received promptly is because it wasn't shipped promptly. I'll let EVERYONE I know in need of this type of product about the poor shipping policy and poor customer service. The person on the phone told me repeatedly "I'm New", like that would make everything OK or excuse her incompetence. It doesn't, and I'm disgusted that a company selling products designed to improve the quality of life for handicapped people cares so little about them actually getting said products in a timely manner.
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The website was very easy to navigate....
by ActiveForever.com Shopper, January 17, 2007
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The website was very easy to navigate. The purchase was easy.
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Quick delivery of product at a good...
by ActiveForever.com Shopper, January 17, 2007
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Quick delivery of product at a good price!
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no real issues,
by ActiveForever.com Shopper, January 15, 2007
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no real issues,
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Very efficient. Received the items...
by ActiveForever.com Shopper, January 13, 2007
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Very efficient. Received the items sooner than I expected.
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Paid for 2 day express shipping - did...
by ActiveForever.com Shopper, January 13, 2007
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Paid for 2 day express shipping - did not receive it for 5 days. Ordered a product from drugstore.com on the same day, paid for express shipping and got it in 2 days.
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The shopping experience was fine...
by ActiveForever.com Shopper, January 13, 2007
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The shopping experience was fine however they had an upgrade of their website hours after I placed the order and my account and order history was deleted from their server. I had to call to verify my order went through and fortunately it did. However, the order and my prior purchases have been permanently lost. I expect many customers lost their information as well. In my case it was unfortunate it happened right after I ordered.
They are a worthwhile company, however, and I will be doing business with them again.
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Their service was excellent! I would...
by ActiveForever.com Shopper, January 12, 2007
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Their service was excellent! I would shop there again and suggest them to family and friends.
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Good selection reasonable pricing and...
by ActiveForever.com Shopper, January 12, 2007
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Good selection
reasonable pricing and shipping costs
items arrived in good condition and intact
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Bad experience
by dissatisfiedmo, January 9, 2007
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I ordered a NECKpro Cervical Traction Device from ActiveForever.com on 1/5/07 (with no indication that it was out of stock). Their shipping info page states that most orders received by 1pm mst are shipped the same day. I ordered at exactly 1pm mst so
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I expected the delivery last week. UPS...
by ActiveForever.com Shopper, January 8, 2007
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I expected the delivery last week. UPS should have shipped by now.
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Due to weather delays FedEx didn't get...
by ActiveForever.com Shopper, January 7, 2007
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Due to weather delays FedEx didn't get order to me until 2.5 weeks had passed. I would try using ActiveForever again but if my experience was not improved greatly I would probably not use them after that.
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This was the only merchant that carried...
by ActiveForever.com Shopper, January 6, 2007
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This was the only merchant that carried the model of walker basket that I needed. I was happy to find one this size
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I order my purchase on 12/22/06, it was...
by ActiveForever.com Shopper, January 3, 2007
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I order my purchase on 12/22/06, it was deducted from my bank account, however to date, I have not received notification that it was shipped. It is the holiday season, but communication is missing. Never have I encountered a situation like this, and will not recommend this merchant.
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Everything went smoothly. No complain.
by ActiveForever.com Shopper, January 3, 2007
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Everything went smoothly.
No complain.
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I was very satisfied with the service.
by ActiveForever.com Shopper, January 2, 2007
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I was very satisfied with the service.
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Excellent, excellent, excellent! I...
by ActiveForever.com Shopper, January 2, 2007
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Excellent, excellent, excellent!
I am extremely happy with the service and delivery speed of my package.
I will definitely be ordering from ActiveForever again and telling my friends about the site. Thank you - your tops!
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Ordered the IBeam watch on 12/9/06. Was...
by ActiveForever.com Shopper, January 1, 2007
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Ordered the IBeam watch on 12/9/06. Was promised to be delivered by 12/20. Did not make delivery date. The watch was not shipped out until 12/15/06. In same order also ordered a pocket magnifyer.
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Active Forever has the products i am...
by ActiveForever.com Shopper, December 31, 2006
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Active Forever has the products i am searching for.
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It was OK. Will shop there again.
by ActiveForever.com Shopper, December 31, 2006
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It was OK. Will shop there again.
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They have good products, but I am still...
by ActiveForever.com Shopper, December 31, 2006
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They have good products, but I am still waiting. I would probably order from another merchant, such as ArthritisAids.com. They really came through fast.
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