ActiveForever.com

I would like to experess my sincere appreciation of the staff at ActiveForever for how well they handled my order this past week. I don't know who those who posted unfavorable reviews have dealt with, but it couldn't be the same people that I had the   Read full review...

 I would shop here again

Purchased spill proof urinal.  It did not work as advertised.  I requested a refund and was told no way.  When I mentioned that I was going to dispute the charge on my Amazon credit card rep (Surina Maroky) threatened to turn the matter into their fraud department.
I called them and finally got a rep that understood the situation.  He emailed me 3/19/09 told me he was able to secure a refund and that the credit should show in "a few days".  As of 4/09/09 no refund was issued, despite my email to the rep (Aaron Serbu) a week or so prior to 4/9.
Their approach to customer service seems to be one of denial, intimidation, delay, and general customer contempt.

Update - on 4/9 I emailed this review to the CEO of the company.  Within an hour I received a notice from Amazon that my refund had been processed.  I also received an email from the CEO advising me that the problem was not Active Forever, but that Amazon lagged in processing the refund.  While I cannot verify that, I am impressed by the speed of response of top management.  I will post again when / if the credit appears..

 I would not shop here again

Was a little concerned after reading some negative posts, but placed an order anyway.  The service I received was outstanding!  The online chat, responses to email questions, billing/shipping information couldn't have been better!  I can't imagine what these other negative reviewers are talking about.  However, activeforever.com does sell a lot of products that are medical/hygenic, which makes them NON-RETURNABLE.  But they clearly state which products cannot be returned.  Perhaps that is what these people are really complaining about?  Personally, I feel good knowing that I won't get something like a used catheter!!!  I consider myself a picky shopper and activeforever totally amazed me.  Have already sent their link to my friends and family with complete confidence.

 I would shop here again

Stellar service and friendly staff. I have never been happier with an online company. This is my 6th time buying from them (I bought a Thermotex heating pad for myself and my grandmother) and every experience has been great. On one occasion there was a problem with UPS delivery, but the rep I spoke to took care of it immediately. I definitely recommend this company to everyone I know. My family and friends have also bought here with no problems too. Keep up the good work ActiveForever!

 I would shop here again

I ordered an item 2nd day air, and after 10 days still no product. I had to call to see what was going on with the order twice. I ended up cancelling the order. I will never use this company again.

 I would not shop here again

WORSE experience with a company I've ever had. I ordered a product for my elderly mother for Christmas. They sent me the wrong item, and I had to go hunt down another gift for my Mom at the last minute. It is now FEBRUARY, and over a month later, and I still have never received a refund, even after shipping the item back to them with PROOF of delivery. I finally had no other choice but to ask my credit card company to intervene on my behalf in this matter. I had even contacted the CEO of this company, Active Forever, and even though she assured me numerous times that the issue would be "taken care of", it never was. I will never shop with these people again! Buyer beware!

 I would not shop here again

Delivered on schedule. Reasonable customer service.

But VERY BAD quality control. The quad cane has uneven legs, diagonally, makes it UNsafe for elders to use. I ended up returning this $20 dollar purchase, yet paid about $20 round shipping for NOTHING. Be careful with what you order with them.

 I would not shop here again

I was charged 2 days after ordering. Now its been almost 3 weeks and my order hasn't even been shipped yet. I've contacted customer service via email about my order status, but received no replies.

 I would not shop here again

I do most of my shopping on the web, so I have had my share of good and bad experiences. The service I received from ActiveForever was great. I purchased the Perfect Pushup and the Bongo Board from them. When I called them to get a tracking number   Read full review...

 I would shop here again

I ordered the All In One Shower Commode Companion Wheelchair and my wife is very satisfied with the product. I purchased it at 1 p.m. ET and received it within 5 days of ordering it; they had told me it would have been shipped within 7 days, so I really enjoyed the surprise! I'll keep doing business with ActiveForever because there's no other place out there that has as large of a selection of medical equipment for reasonable prices.

Their customer service reps aren't rude; they just know how to get business done in a quick fashion. I have to tend to my wife, so I don't have time to spend talking over and over again with sales staff. I hope that Activ Forever stays in this business, because I'll be doing all of mine through them whenever I need rehab equipment!

 I would shop here again

I advise you to never, EVER order from ActiveForever.com. I certainly won't! This is my complaint. At a cost of $6.12, I returned an item I'd bought from them on January 22 (roll-up drums, they were defective). On February 19 it came back to me with the   Read full review...

 I would not shop here again

Placed my order, my credit card was billed and within 2 weeks I received part of the order. Subsequently my credit card was billed again, putting the total amount I was billed over the order total I had agreed to. I contacted their customer service department three times, including with each email a copy of the receipt ActiveForever.Com had provided clearly showing that I had been over-billed and their response was to send me a copy of their shipping charge schedule. Finally today they contacted me and very sarcastically indicated that I had already sent the receipt on two prior occasions, blamed the over-billing on their software, made no apology and promised to refund the amount I had been over-billed. I still have not received the rest of my order and they have not provided a delivery date for it's fulfillment. Needless to say I will not purchase through them again.

 I would not shop here again

It was a great purchase and experience! I have already recommended!

 I would shop here again

all was fine

 I would shop here again

I ordered gifts for my elderly mother in law in early December. She didn't receive them until Jan 17, well after the holidays. When I complained about the slow delivery, I was told it was because of Christmas deliveries. I ship for a living and the reason this wasn't received promptly is because it wasn't shipped promptly. I'll let EVERYONE I know in need of this type of product about the poor shipping policy and poor customer service. The person on the phone told me repeatedly "I'm New", like that would make everything OK or excuse her incompetence. It doesn't, and I'm disgusted that a company selling products designed to improve the quality of life for handicapped people cares so little about them actually getting said products in a timely manner.

 I would shop here again

The website was very easy to navigate. The purchase was easy.

 I would shop here again

Quick delivery of product at a good price!

 I would shop here again

no real issues,

 I would shop here again

Very efficient. Received the items sooner than I expected.

 I would shop here again

Paid for 2 day express shipping - did not receive it for 5 days. Ordered a product from drugstore.com on the same day, paid for express shipping and got it in 2 days.

 I would shop here again

The shopping experience was fine however they had an upgrade of their website hours after I placed the order and my account and order history was deleted from their server. I had to call to verify my order went through and fortunately it did. However, the order and my prior purchases have been permanently lost. I expect many customers lost their information as well. In my case it was unfortunate it happened right after I ordered. They are a worthwhile company, however, and I will be doing business with them again.

 I would shop here again

Their service was excellent! I would shop there again and suggest them to family and friends.

 I would shop here again

Good selection reasonable pricing and shipping costs items arrived in good condition and intact

 I would shop here again

I ordered a NECKpro Cervical Traction Device from ActiveForever.com on 1/5/07 (with no indication that it was out of stock). Their shipping info page states that most orders received by 1pm mst are shipped the same day. I ordered at exactly 1pm mst so   Read full review...

 I would not shop here again

I expected the delivery last week. UPS should have shipped by now.

 I would not shop here again

Due to weather delays FedEx didn't get order to me until 2.5 weeks had passed. I would try using ActiveForever again but if my experience was not improved greatly I would probably not use them after that.

 I would shop here again

This was the only merchant that carried the model of walker basket that I needed. I was happy to find one this size

 I would shop here again

I order my purchase on 12/22/06, it was deducted from my bank account, however to date, I have not received notification that it was shipped. It is the holiday season, but communication is missing. Never have I encountered a situation like this, and will not recommend this merchant.

 I would not shop here again

Everything went smoothly. No complain.

 I would shop here again

I was very satisfied with the service.

 I would shop here again