Ace Hardware

Ordered an item three weeks before Christmas. Then used their online tracking to find out what happened to my order today (12/21). The order had been cancelled!! I received absolutely NO notification that my order had been cancelled. I called to see why my order had been cancelled and was told that the item was out of stock. The item was still listed on the web site and their system said that there were two in stock- plus I had placed my order 11 days ago. The absolute WORST online retailer I have ever used. You would think that a national retailer would have a competent online store - it was useless!! You are better off writing a letter to the North pole.



 I would not shop here again

Shopped on-line for GutterStuff (wonderful product), and needed a lot to cover my house. Had it shipped to my local store, got there on-time and the store manager was very helpful and quick to find the boxes and help me put them in the car.   Read full review...

 I would not shop here again

Stay away from Ace Hardware Online store... Ordered an item, a month later, still waiting for the item. Emailed them, and they told me the item is on the way. Then waited for another 2 more weeks, still nothing. Then sent them another email, and again told me it would be here next week. I should have read the reviews before placing an order with Ace Hardware. I guess just have have to wait for another 2-3 weeks and send them another email.

 I would not shop here again

Ace is the "helpful place"? ... not so much! I ordered products online. Selected ship-to-store, completed the order online and received an order confirmation email. All seemed normal. When it didn't arrive in 8-10 business days, I called back to   Read full review...

 I would not shop here again

This is a good online store because you can find exactly what you want and not pay for shipping. I wanted a small Rival Crockpot and would have been charged $10 shipping from an ebay store. For a low price item I felt that that was unacceptable. I then wanted a particular electric smoker. With gasoline prices being as high as they are, I didn't want to drive all over the place looking for the exact smoker (and just try calling Target for telephone information, Walmart is better, but none of those big stores have good (i.e.knowledgeable) telephone customer service. Acehardware.com not only had exactly what I wanted, it was more than $20 cheaper than anywhere else (and didn't require driving around or paying for shipping.) Ace does take about a week or 10 days , but so does ebay for shipping the larger items (I have had ebay take two weeks).

 I would shop here again

My experience with Ace Hardware on line was the worst experience I have had in all my on line ordering history. The order was wrong, the on line information was wrong, the shipping info was wrong.It has been 26 days and I have not received the product.
The worst of the experience was that when I would call their "customer service"; I could not get any information. These people DO NOT work for Ace, they are outsourced. They continually said that they would call me back with the information. This did not happen.
I would recommend NOT ordering from ACE Hardware on line.

 I would not shop here again

I WAS LOOKING FOR SPECIAL BRACKETS THAT NO ONE SEEM TO CARRY EVEN ON THE WEB. I CONTACTED THE MANUFACTURER WHO DIRECTED ME TO ACE HARDWARE. THEY WERE VERY HELPFUL AND NOT ONLY ORDERED THE BRACKETS BUT GAVE ME A CHOICE OF COLOR.
THEY CONFIRMED BY EMAIL AND HAD THE MANUFACTURER SHIP THEM DIRECTLY TO ME. THEY ARRIVED AS PROMISED AND WERE MUCH CHEAPER THAN I EXPECTED AS ACE DISCOUNTED THE PRICE. THEY WERE VERY HELPFUL AND EASY TO DEAL WITH.
THE OTHER NEGATIVE LETTERS ABOUT ACE HARDWARE ALL SEEM TO INVOLVE SHIPPING THE PURCHASES TO A LOCAL STORE WHICH DID NOT SELL THE PRODUCT AND HAS LITTLE OR NO REASON TO ASSIST THE BUYER.

 I would shop here again

Ever been to one of those all you can eat places with so many choices that one can’t take it all in at one glance? Before even picking up a plate you scout the territory, sizing up the entrees, side dishes, and desserts. There’s so much to eat,   Read full review...

 I would shop here again

I assumed that a reputable name company like Ace Hardware would have it together, but no. I will never do business with this online store again. Pro: the price was right, local store folks tried to help Con: order never arrived, couldn't be tracked   Read full review...

 I would not shop here again

I ordered two exhaust fan motors from acehardware.com. Ace offered free shipping to my local Ace store which sounded like a pretty good deal. I got an e-mail order confirmation right away and was told to expect delivery in 8-12 business days (excluding   Read full review...

 I would not shop here again

I ordered 12 6"x9" notepads from the Ace Warehouse on Dec 28,2005. I was advised it shipped on Jan 11, 2006 to a store about 15 miles from my house and I would be notified when they arrived. Well after waiting for a couple of weeks I was told that I had   Read full review...

 I would not shop here again

I ordered a water heater blanket from Ace Hardware in early December 2005 and chose the in-store delivery method. It's now mid-January and I still have not received my item. Customer service has been practically non-existent. At other   Read full review...

 I would not shop here again

Very bad experience. They entered the wrong product on my order. Once I realized it via their web site, they said the order although had not shipped, they were unable to cancel the order. If I refused delivery, I would be responsible if the shipper lost the product. I will not order from them again.

 I would not shop here again

three weeks ago i tried to find out about an ace hardware store in my neighborhood. it's conveniently located, prominently displays an "open" sign, and is listed in the online store locator, but every time i went there during normal business the store   Read full review...

 I would not shop here again

This was a terrible experience. I ordered quite a long time ago (11 full days) and the order has not even been shipped from the warehouse. I called and the people were less than helpful and then said it would still be 4-10 bus. days until the store would receive the product for me to pick it up. I am looking for a new place to shop.

 I would not shop here again

It was okay... I found other stores offered a better description with more emphasis on customer care.. As per cost I have seen better prices on other online stores IE Walmart and Amazon..I will continue to check the site for more updates

 I would not shop here again