A Matter of Fax

I got the shipment for my Mitsubishi WD-52631 DLP TV replacement lamp on July 2nd, 2009, put it in and it works great so far. When I mistakenly ordered the wrong part, your customer service is helpful and courteous guiding me through the RMA process. The RMA process is a breeze. When I shop for something such as this TV replacement lamp, I look for fair pricing, order accuracy, fast delivery, and a company that stands by the product offering. AMOF did all that. When I am ready to reorder again, it is without hesitation that I go with AMOF. I am very pleased with the overall experience with AMOF. I will recommend to all my friends to consider AMOF the next time they shop. A very HAPPY customer, sincerely, Felix Leonardi, TX

 I would shop here again

I searched for a fuser (Q2429A) for my HP 4200 laser jet printer and found the cheapest price for at A Matter of Fax.

Based on my shipping preferences I was expecting delivery in 4-14 days.  I got my shipment in 2 days!  Keep it up!

 I would shop here again

I ordered a Toshiba TB25 replacement lamp for a TV. Both the ad and the order sheet said "Toshiba projector lamp," factory sealed. It was NOT Toshiba - it was a knockoff, and furthermore it did not work from Day One. It took two weeks to receive the faulty mis-advertised part and two weeks to get a return credit. I appealed for return shipping reimbursement due to BOTH false advertising AND defective part - and it cost me $25 to get it to them to meet their 10-day deadline. No luck with shipping reimbursement. You'll be sorry if you shop here - I certainly am.

 I would not shop here again

Perfect transaction.  Ordered an Epson V500 Photo Scanner; arrived in perfect condition.  Opted for the free delivery, which was quoted as 10 day delivery.  Scanner arrived within 3 business days.  Overall very happy.

 I would shop here again

Great price and quick delivery.  I purchased brother HL-2170 laser printer. Very happy with experience and would use them again.

 I would shop here again

Matter of Fax is an excellent vendor and I would order from them again without hesitation! Fully stocked, quick online processing and super fast free shipping! Well done, guys!

 I would shop here again

Hassle-free transactions, super low prices and excellent service make for a great online shopping experience. Will definitely shop here again.

 I would shop here again

I ordered a replacement bulb for my HDTV (JVC TS-CL110UAA: Projection TV Lamp). Overall, it was a very good shopping experience. I really liked the order tracking service. I'd say its the best I've seen.

 I would shop here again

Order was processed and delivered promptly. Almost immediately received confirmation email when order was received and charged. Was also provided with an email for each item as it was shipped (which included a tracking number to follow the deliver   Read full review...

 I would shop here again

Items was easy to find the HID bulb that I needed. It was reasonable priced $112.00 compared to $250.00 on other sites. Received it at my door in 5 business days. Took 10 minutes to change out.

 I would shop here again

Orderd speakers from this company, they called 2 days later and said they were not in stock and would not be geting anymore stock of this item.  However when I check the site the speakers are still listed as "In Stock" but the price has gone up over $100.  Before you buy with the company check the Better Business Bureau they have a F rating.

 I would not shop here again

standard delivery,the Item arrived 3 days after I placed my order in excellent condition,and I was ready to get back to the business at hand!


 I would shop here again

The website was easy to navigate. I read some of the reviews before deciding to order. I think the lamp I ordered for my TV is not the original maufacturer's part but it fits. Shipping was very fast - I ordered the item Monday evening and received by Friday.


 I would not shop here again

Expecting another run around like i received from the company I ordered before, I was pleasantly surprised when I received my Printer ink in the exact time specified. Two thumbs up!

 I would shop here again

I ordered a lamp for a Mitsubishi DLP TV, The price was awesome, the delivery was great, and you offered free shipping, everything went very smoothly. I have no complaints, but I was worried that I purchased the wrong item for lack of my knowledge on it. You know the old saying," If its too good to be true, it probably is!" Just my cautious nature I guess, but it was correct and I'm very pleased. Other sites sold just the bulb for $25+ more dollars, and you had the entire assembly for less, about $100 dollars less than there assembly prices. The lamp housing takes a lot of abuse from the heat the lamp puts out and should be replaced with the bulb. With the affordable prices you offer I can keep my TV at peak performance and feel the lamp will operate cooler with clean screens for better airflow. I also own a Mitsubishi WD-73835, would like to see that lamp at your site also, its a very new model, maybe you will have it soon. I will also order it from you when needed. Great Job A Matter of FAX!

 I would shop here again

I placed this order on 2/15. A day or two later I was contacted by telephone by the company, explaining that the exact product (a projector bulb assembly) was seriously backordered, but they had the bare bulb in stock. They asked if I wanted to order the bare bulb instead. I said yes, and they promised to ship it right away. Not having received anything, I attempted to contact the company by email and telephone 3/5. All voicemail boxes were full and nobody was answering the phone, so I used their web form. I got an answer on 3/6 via email telling me to call them, again there was no answer and again I could not leave a message. I finally called them from work on 3/7 and they apologized profusely, said that the order had been misplaced, but that they would ship it expedited that night. Now it is 3/21 and I have no bulb, no communication, no answers on the phone, and the web page has no tracking information on the order but also says the order cannot be cancelled. Buyer beware!

 I would not shop here again

In this time of economic needs it is important to find the best product and deal.  "A Matter of Fax" has afforded me that opportunity by providing a product for a lot less than most companies and their delivery of the product was excellent. I  will certainly use this company again and would recommend that anyone needing a product, check "A Matter of Fax" for great savings.  Thanks, Willie Zavala Jr.

 I would shop here again

When on your website ordering a Sony Projection replacement bulb, I mistakenly purchased the 3 year bulb warranty. All it took was a telephone call to your customer service department and my mistake was corrected immediately by Kelly. The customer service skills demonistrated by Kelly represented your company well. I have already recommeded your company to other friends.

 I would shop here again

Very pleased with my purchase of a Samsung replacement lamp. A Matter of Fax had the best price on the internet saving me over $70. I received free shipping and received my lamp in 2 days time. The item was well packaged to prevent breakage. I highly recommend A Matter of Fax for future purchases.

 I would shop here again

great service, fast sfipping, product as described and would highly recommend
I purchase a toner from them and the product was delivered to calif. in six days
very happy

 I would shop here again

The prodcut was received within two days after ordering. It was in new condtion and exactly as described. There was a slight billing error but one phone call and it was corrected without any problem. Would purchase from them again.

 I would shop here again

Thought it took longer than it should to get the product in my hands.  I like the secure steps, but think it could be done faster

 I would shop here again

Mistakenly reordered a previous order, an Okidata OEM black toner cartridge. Order was cancelled at my request before being charged to credit card. Very good service.

 I would shop here again

It was easy to find A Matter of fax Online.  Finding the item I was needing was easy to do.  They had lots of items to choose from.  Lots of brands and types of merchandise to choose from.  The design of the website was easy to   Read full review...

 I would shop here again

Ordering the ink cartridge pack, PGI-9, Value Pack was easy and straightforward. Arrival was within the reasonable time allotted and the product performed as expected. Using several online comparison shopping engines show me that "A Matter of Fax" was the lowest priced at the time. A Matter of Fax is a good company and it is recommendable to anyone.

 I would shop here again

I found A Matter of Fax during a web search of office equipment resellers.  Its website was easy to navigate and search specifically for what I was in need of.  I was able to view several different options and features prior to selecting the final product.  The purchase and checkout was easy to do and I was able to track the processing of my transaction very easily. This is a great company to do business with.

 I would shop here again

This was my first order with A Matter of Fax & I am extremely satisfied! I found the printer I wanted at a very competitive price & it was delivered quickly.

 I would shop here again

On 11-26-08 I ordered 2 boxes of Xerox Toner (106R445) for our church. They arrived on 12-04-08. Pretty good delivery time for the fact that we are located in WA state on the Pacific Ocean.

Comment not a complaint: this time I did not receive an email with a shipping tracking number or date of estimated arrival. Our office has limited office hours and I like to have someone here when our order is expected. This time, too, had a surprise - the price was much lower. Awesome for a small church's budget.

Judy

 I would not shop here again

I am a very small business owner and pricing is key for me. Your pricing on the toner for my Xerox 6350 and 8560 pinters I use is excellent. The best I could find and trust me I spend a lot of time looking. My only small confusion was in placing the order. Because the display graphic was oem I thought that on 2 of my purchases that was what I was buying versus compatible. But to your credit I received a call from a representative verifying that the order was what I intended, which it was not. Things were quickly corrected and saved me much frustration. That means a lot and you can bet I'll be back. Thank you.

 I would shop here again

I was impressed and will be returning to your site in the future for other items as well. I was nice to find a place to order these cartriges at a good price with great service. Everything went as promissed and was very easy.


 I would shop here again