ANTOnline

I had an extremely poor experience with AntOnline. Before making an order, I discussed the return policy with a customer service representative to make sure I could return the item if not happy. After the order was received, I requested to return it and was subsequently denied. Customer Service was very rude, did not follow up on my appeal and basically told me tough luck. I will never order from ANTOnline again. Their return policy/process is deceptive and dishonest.  Only buy any item from them if you are 100% sure it will arrive undamaged and you will be completely satisfied with it.  Otherwise, be aware that you likely not have any luck returning any item (damaged or not). 

 I would not shop here again

I don't like to write bad reviews, but felt this was necessary.  I purchased 2 items on an order through buy.com.  Both items were handeled by Antonline.  I received one of my items in approx 4 days.  It was great!  I was sent   Read full review...

 I would not shop here again

Item was damaged and they wanted me to ship the item back to them within 10 days and pay for it.  I can understand if I ordered wrong item or changed my mind but it is ridiculous to have to pay for shipping (twice) on an item that was broken.  Also I have never heard of a 10 day return policy.  Obviously this is set up that way because they ship a lot of damaged items and do not want them back.  I would suggest not buying anything from this company.

 I would not shop here again

Ordered from ANTOnline via Amazon. $900 printer. Was supposed to ship within 48 hours. A week later it still hadn't shipped. We had to call. the "shipped" it the next day and we received notification and a tracking number from Amazon. A week later we still didn't have it. They sent som BS saying it was damaged in transit AFTER we contacted them to find out where it was. Asking us if we still wanted it or should they refund. We called to get them to do the right thing and two day it. They wouldn't. Because we only paid for ground. As soon as we got off the phone they sent us an email saying that Amazon was cancelling the order. We called Amazon and they not only didn't cancel it, they would never do that. The tracking number they had given us (originally provided by ANTOnline) was bogus. Never entered the shippers system.

ANTOnline is a scam, their customer service is more of a disservice.

 I would not shop here again

I ordered from antonline 2 months ago.  I still have not received my purchase.  They charged my account and said they would find out what happened.  They have made ME call UPS numerous times.  I've called, emailed antonline this entire time and they keep giving me the runaround.  They refuse to give me a refund or another product to replace the one they have lost.  I strongly do not recommend buying anything from this website!  You'll never get it and be out the money you paid for it!!

 I would not shop here again

I bought a wired landline phone from Antonline. It did not work - the microphone in the handset was dead, the caller ID did not work, and the speakerphone function did not work. The phone was useless.
Antonline directed me to their returns page. Completing the forms on the returns page would have required that I agree to a restocking charge if I'd gone that route. I refused to agree to paying a restocking fee for a defective product. They said they'd refund without a restocking charge if I returned the junk phone. I paid the return postage and sent the phone back, and they refunded the purchase price, but not shipping and handling, which was half of the purchase price.
So they made a profit on the shipping, and now they get to ship the useless phone to someone else and rip them off.

 I would not shop here again

Horrible experience. They sent me the wrong monitors and then made me pay all return shipping charges (about $30) before I could get a refund. Customer service was horrible with minimal contact and confusing interaction. REFUND TOOK 70 DAYS. Pitiful experience from a pitiful company. Overall rating: F-

 I would not shop here again

Item as promised. Good communication. Easy to use online site. Would recommend this seller to others & use again myself.

 I would shop here again

The good reviews and the great prices all seemed promising until I had a service problem.    I received two boxes of expensive HP photo paper both of which had been damaged probably at the factory as the shipping looked fine.   Usually one gets a free ride back to the store that delivered the damaged goods via a pre-paid UPS label.   Not so at AntOnline.   Had to pay it myself.   And I requested a product replacement rather than a refund and got no response at all.    I called support and "Zak" told me that I could have exercised the product warranty by contacting HP and letting them sort it out.   He also couldn't tell me if the product had been successfully returned as their system in support didn't have that info!  It's been 21 days since I returned the product with no confimation of receipt by Antonline and very little help in the resolution process.   It's too bad, too.   The prices were some of the best... 
You can always tell when a company is dragging it's feet in good customer service...and that would be AntOnline.

 I would not shop here again

ANTOnline sold me a used/returned GDB 50 MSN Direct Receiver. Received item on 1/7/09 and contacted MSN Direct to activate the subscription only to learn it had already been activated by someone else on 10/28/08. ANTOnline refuses to allow me to return!

 I would not shop here again

ANTOnline is perhaps the WORST online company I have ever ordered from. I have placed three different orders with ANTOnline in the last 6 months and none of them have ever shipped: One from Amazon and Two From their online store. One of the orders was   Read full review...

 I would not shop here again

I ordered nutcrackers w/ picks.  When I received my package, the nutcrackers were not the ones I ordered.  I called to complain and asked for return instructions.  At the same time I placed another order for the original nutcrackers and   Read full review...

 I would not shop here again

I ordered 8 GB memory module, ANTOnline sent me 4 GB memory module. I contacted ANTOnline customer service, they said nothing they can do. "Don't order this from us again, something is wrong with out computer system, you will just get the wrong part."

 I would not shop here again

         Only after Antonline was notified that I filed an Amazon and BBB complaints and after BBB contacted them did they refund the money they collect for the three QS-25 cables that Antonline did not shipped, but   Read full review...

 I would not shop here again

Very fast service, great TechShell Clear/Purple skin for MacBook Pro - Is a gift so I haven't field-tested it myself...

 I would not shop here again

I have ordered a Sony camcorder battery charger through Amazon, which I am very happy with, The price and the delivery has been good.

 I would shop here again

I have ordered a sony camcorder battery charger through Amazon, which I am very happy with, The price and the delivery has been good.

 I would shop here again

I have bought several computer items from this store and never have any problem whatsoever. Their price is very competitive compared to other stores, a lot of time the cheapest. If Amazon does not have the items that I want or it was not cheaper, then I   Read full review...

 I would shop here again

I had a very good first shopping experience with ANTOnline through the Amazon.com Marketplace. My order had multiple items in it. Some items were shipped separately from different warehouses (no extra shipping costs), and all items were received within 5   Read full review...

 I would shop here again

Perfect! Delivery speed was excellent, order was accurate, customer service as great. My products arrived in one piece and I saved lots on shipping costs! I would definitely do business with AntOnline again. Their price was lower than any other store.

 I would shop here again

I ordered (twice) and received a Uniden steroe hands-free headset for my cell phone. It is the BEST hands-free device I have EVER used--provides clean, static-free sound even in my noisy truck. And the price is unbelievable.

Great service, great products--ANTOnline is the best!!!

Bill Averill





 I would shop here again

ANTonline is horrible. They refuse to accept returns without their valid RMA # and they refuse to give you an RMA # if you are honest on the questionaire about opening the user's manual. Apparently opening the little plastic baggie that holds the manual is a crime punishable by refusing to allow a customer to return a probuct you don't like. I have never ever dealt with such a ridiculouis company with horrible customer service practices like this. I will never, never do business with them again and I will be submitting a complaint with the bbb.com.

 I would not shop here again

Usually when I select a product based on price through Amazon, it is being offered by ANTOnline. I've ordered from them a number of times and find them to offer really low prices/discounts on the items I'm looking for. They also ship quickly and offer reasonable rates on the shipping.

 I would shop here again

I was very satisfied with the delivery time on the product that I purchased. The product was exactly the same as advertised and the price was unbeatable. I will recommend you to friends and family.

 I would shop here again

I HAVE HAD GENERALLY EXCELLENT EXPERIENCES WITH SEVERAL DIFFERENT TRANSACTIONS WITH ANTONLINE. THEIR ORDER ACCURACY HAS ALWAYS BEEN EXCELLENT. THEIR CUSTOMER SERVICE DEPARTMENT HAVE ALWAYS BEEN KNOWLEDGEABLE, PLEASANT AND EAGER TO BE HELPFUL.THE   Read full review...

 I would shop here again

Worst Company I have ever dealt with. Shipped to the wrong address and after over several weeks the credit to my credit card still has not been issued. Customer service is non-existent. Wlold never but from them again.

 I would not shop here again

I ordered 4 black wire CD racks and was positively surprised how fast they were shipped. Very well packaged and NEW/MINT condition. Customer service is on top of all orders and very communicative about sales confirmation, payment received and also tracking info emails.
It was an all around positive on-line buying experience and I highly recommended ANTOnline.

 I would shop here again

I ordered 4 toilet repair kits from ANTOnline (AO). AO sent only 3 kits, yet charged me for four. 2 of the 3 kits had broken plastic blister seals and it developed that one of the kits was missing a vital part. Upon notification, AO sent a fourth   Read full review...

 I would not shop here again

Checkout process is good. Communication is excellent as I am getting a constant update on my order via email. Delivery can be improved since it took almost 2 weeks to ship within US.

 I would shop here again

It was a wonderful experience shopping with ANTOnline. I found the wireless wall switch that I have been looking for on Amazon and it directed me to ANTOnline. I placed my order in minutes and the product was delivered by UPS to my door 3 days later. The product works great and has made everyone in our household happy. I highly recommend buying from ANTOnline. Simple and fast delivery turnaround. I will keep them in mind for any future needs. You can buy with confidence and will be pleased with their service.

 I would shop here again

ANTOnline was outstanding on all counts! Just purchased the Grace Wi-Fi radio from them and WOWEE! My husband can't stop smiling and there is no more scratchy crappy AM radio in our house. Hubby can listen to all of his favorite Talk radio stations   Read full review...

 I would shop here again

Excellent Service. The web-based ordering system worked very well. Shipment was extremely prompt. I am 100% satisfied with ANTOnline, would purchase from them again, and would recommend them to others.

 I would shop here again

The ANTonline Online Store is great! Excellent description of the inventory, fast delivery of items ordered & great customer service--I will do business with them again!!

 I would shop here again

The product was as described on their website. It went out the same day and was delivered on time. Couldn't really ask for more. Would buy from these folks again anytime.

 I would not shop here again

I purchased a talking caller ID unit from ANTOnline. I was incredibly impressed with how quickly I received my shipment. The unit was exactly as described. I'm very pleased!

 I would shop here again

I ordered 4 dual battery chargers to meet a business order through Amazon.com. Antonline provided the proper parts at the best price. The delivery of the order was very prompt and accurate.

 I would shop here again

I had a wonderful experience shopping at ANTOline. I received my merchandise (Transcend USB 2.0 8 GB Flash Drive) in record time. It looked exactly like the item pictured online, just more beautiful. I love it! It is smaller than I thought it would be but that is a plus because it doesn’t hang out of the USB port like traditional USB Flash Drives. I appreciate the fast service and the beautiful products from ANTOline. I will certainly order again...in fact, I already have. They have some great gift items. Since most of my family and friends are gadget connoisseurs I plan to order most of my Christmas gifts from them. Thanks!

MJ



 I would shop here again

I have done business with ANTOnline for several months now and I keep coming back. These folks are great...prices are affordable and shipping is so very fast. I will keep recommending ANTOnline!

 I would shop here again

I recently made a purchase from ANTOnline of a U-Suit Leather Cover Case for my Apple MacBook Pro. Aside from their excellent price on the item, which is what led me to them in the first place, they processed my order very quickly. My package arrived sooner than I expected. It took only three days from the date I placed the order. It was also very well packaged in a large protective box. This was my first order from ANTOnline and based on this experience I would not hesitate to do more business with them in the future. On a scale of 1 to 10, this time they've earned a 10.

 I would shop here again

Great Seller! Item arrived in excellent condition. Deliver was speedy, order was accurate, customer service was not needed, I am satisfied and the memory I ordered is pleasantly working.

 I would shop here again