AJ Madison

AJ Madison had the microwave I was looking for at the best price. The item was on backorder for a few weeks, but I knew that up front. Delivery was as expected.

 I would shop here again

Although the web site listed my purchase as "In Stock," my order was not shipped until 2 1/2 weeks after I ordered it. Despite calling five times to customer service to ask when my order was going to ship, I was never able to talk to a live person and my recorded messages were not returned. I received one response to an email saying that my order would ship the following week; it did not. I only got a phone call when I left a message and email stating that I wished to cancel my order. Although the price was great and the product was exactly what I was looking for, it arrived 24 days after I ordered it. I really didn't believe that I would receive this product until it arrived. I had gone as far as order another range from another vendor. I was never provided with a tracking number or a shipping company. It was not the delay that I objected to as much as the lack of information. Since this was gas range that had to be professionally installed in my kitchen, I couldn't schedule the installation until it arrived, thus delaying my use of the range for another 10 days. I placed my order on the 4th of September and didn't have it in use until the 13th of October. This was not a good online buying experience due to lack of customer service.

 I would not shop here again

I received double billing and double items. Have sent three e-mails and left 4 voice messages at customer survice without any response from AJ Madison. Stay away.

 I would not shop here again

The experience is the worst it can possibly be. The order was placed and an email was sent to me that the order had been shipped. Of course that meant that it had been billed. Two weeks after receipt of that email, I still have no merchandise. After many many attempts to contact the Customer Service department to at least obtain the shipper and tracking information, I received no reply at all. Eventually I did contact someone about the order. The only thing they could tell me was that they would get the tracking information and email it to me. That never happened. I have been billed, and have no merchandise and no idea as to whether it ever existed. I cannot get a valid response and am considering contacting the authorities about fraudulent practices by AJ Madison. I am absolutely dissatisfied with my experience with AJ Madison and would caution anyone that is considering doing business with them.

 I would not shop here again

very prompt. the washing machine and dryer arrived in 5 days, which was faster than the delivery date i was getting from local merchants. they also had a wide selection of merchandise in the items i was looking for. i would definitely do business with them again. thanks.

 I would shop here again

Ordered the a/c unit. I was sent tracking info but it never showed shipped. I placed a phone call to customer service and was told they would check into it and reply via email or phone the next day. I received an email a week later saying the product had shipped. Upon installation I found that a tube had broke away from the condenser and had to wait an additional two weeks on parts and service from GE.

 I would not shop here again

I waited for a response to an item that was suppose to be in stock. I never got a shipping date confirmation and after a week time I called the company and they could not explain why I was not contacted and told the item was not in stock and had been discontinued even though it was listed as an in stock item. They refused to make any offer to anything comparable and acted as though they didn't even care if they sold anything to me. This was one of the most unpleasent experiences I have ever had purchasing over the internet. I would not recommend anyone do buisness with this company.

 I would not shop here again

The website was wonderful. Very organized and easy to use. The prices were lower than anyone else we checked. The delivery was prompt and the delivery people were courteous. We liked our range purchase so much that when our microwave broke, AJ Madison was the first and only place we shopped for a new one. Any time we need a new appliance in the future, AJ Madison will be our first choice. Thank you.

 I would shop here again

Since the purchase weighed over 100 pounds, the shipping was key. The company AJ Madison contracted with did an excellent job. But AJ Madison told me one thing about inspecting the product before signing for delivery, and the shipping company has a contradictory policy. In the end, the product was in good condition, but if it hadn't been, there could have been trouble.

 I would shop here again

My exprience With AJ madison was a good one.though I do have a problem with the Fedders A/C I received.(it is extremely nosiy) if I had bought from a local merchant,I would have brought it back to the store.I feel I am now stuck with a product that I spent nearly 500.00 for,and that I am not happy with it.

 I would shop here again

The product showed "in Stock" and in fact it was not...I had to send an e-mail asking about when the product would be delivered and then they sent it out the next day...their e-mail claimed they were waiting on their supply...which to me meant that it was "not" in stock which caused a substantial delay in my receiving the product.

 I would shop here again

Final Resolution (10/20/04) Well...it's been something of an Oddysey. It all started on 9/1/04 and it ended today, 10/20/04. AJ Madison has, when all is said and done, made an honest effort to make me happy. They not only credited me for the   Read full review...

 I would shop here again

I ordered a range hood from A J Madison in Aug. When I received it, it was broken. I called immediately to get it exchanged. I was told by customer service that they would get it worked out. One week later, I had heard nothing. I called and they then   Read full review...

 I would not shop here again

Response to oour concerns were answered promptly.

 I would shop here again

Found Ajmadison thru Google and was blown away by their prices. They beat Lowe's, Home Depot, I am building my own house and was getting a few mini split Air Conditioners. After speaking with one of their salespeople, who was very educated and friendly I received the selection I needed.



Delivery was unbelievable. Within one week we received them. It was delivered by a very experienced trucking company. They placed it in my home, exactly where I needed it.



I would recommend them for anyone that wants a pleasant shopping experience



 I would shop here again

Hello,
I bought an Amana Stainless Steel range from AJ. This was the first time I had made a major purchase over the internet and was nervous. The stove arrived quickly and was a great deal! I saved hundreds of dollars buying it from AJ Madison and from the internet purchase to the friendly delivery guy all has gone smoothly. I have already recommended AJ to friends.
Thanks!
Chris

 I would shop here again

The overall experience was fine, however the first unit arrived damaged and the second/replacement unit showed up after the hot weather had passed by.

 I would shop here again

I still haven't received my Lynx BBQ cover. I finally received an email that indicates it's on its way -- but who knows? I've yet to see it or get any updates on why it's taking so long.

 I would not shop here again

I did a lot of price comparison, and found that AJ Madison has the lowest price. I ordered a air conditioner on a Thursday night and it arrived at my doorstep (San Jose, Ca - mind you) Tuesday morning. It was a great pleasure dealing with them.

 I would shop here again

I received the unit sooner than expected. Thanks.

 I would shop here again

Repeated e-mails inquiring about shipment delays went unanswered. Finally a phone call was made to cancel the order.

 I would not shop here again

I was unprepared for receiving a shipment that was not delivered to my kitchen. That option should have been offered.

 I would shop here again

I was interested in a wine cooler and the AJ Madison website said it was in stock. I was skeptical so called them on the phone to make sure it was in stock - they said it was. Just to make sure, I called again the next day to see if it was in stock   Read full review...

 I would not shop here again

Found Item I was looking for and the price was good. The shipping was slow with the trucking co. I ended up calling the trucking co. and went and picked up the unit.

 I would shop here again

Web site was great. Had all the specs I needed to see. And delivery was fast. I've already recommended AJ Madison to others! - EK

 I would shop here again

Merchandise advertised as being in stock IS NOT AVAILABLE in stock. Was told merchandise shipped when it had not. I ordered the item shown in stock. My order was accepted and a couple of days later cancelled because merchandise had been in back order for a long time- therefore, WAS NOT IN STOCK as advertised. Couple of weeks later, the vendor changed the ad, lowered the price, and again showed the item in stock. I re-ordered. Received an email saying the item shipped via FEDEX. When I inquired about delivery details, the vendor replied cancelling the order because the item was in back-ordered for a long time. AGAIN- not in stock, told it shipped when it had not, order cancelled automatically without first consulting the customer. Yet, the vendor keeps enticing customers to order. This is good material for a State Attorney General investigation exemplifying unacceptable businee practices.

 I would not shop here again

Found exactly the product we needed, located it on the website quickly, was pleased with the superior description of the product and the wide inventory on the site that I could compare my selection to, used the shopping cart with no problems and no repetitive questions that take up time, placed the order easily and waited for it to arrive. Received an e-note indicating the item was shipped and a couple of days later, voila! it arrived. Couldn't have been simpler or more satisfactory. Many thanks. JV

 I would shop here again

Saved $600 off of the price Sears quoted me. Would have liked to see the option to have it installed though. It was just dropped off and left on the pallet. It had oil all over it too.

 I would shop here again

Web service was perfect, but some little problems with delivery company(everything was OK, eventually.).

 I would shop here again

1st time online appliance purchase - easy, fast, convenient, delivered to my door, no hassles. I'd do it again and I'd go to AJ Madison again. Thanks!

 I would shop here again

I was hesitant to purchase a major appliance on-line, however, it was a terrific decision on my part. I saved money and time and was extremely pleased with my purchase. I would, and have, recommend this to friends and family.

 I would shop here again

Very dissatisfied with AJ Madison. The initial order was placed by fax and we did not receive any kind of confirmation. After 6 or more attempts to contact the company and receive order status we received a curt email two weeks later saying that the company does not deliver to our specific Canadian province (BC). Their FAQ says they deliver to Canada. This makes no sense. AJ Madison is _not_ a retailer I would recommend to anyone.

 I would not shop here again

Placed order for microwave oven on 8/2 and received confirmation. Tracking showed "Pending" for over a week. Finally called AJ Madison and could not get a reason why it had not been shipped. On 8/12 received email:

"Amana has back-ordered this item for months, we therefore, canceled the item,
so you should not have to wait.

We are sorry for the inconvenience. Your card has not been charged.

Thanks.

Irving"

I'm now looking for another vendor and microwave--Amana no longer lists the advertised model AJ Madison is selling.

 I would not shop here again

average service for online buying just average

 I would shop here again

Tracking system did not specify a delivery date

 I would shop here again

This seems to be a common theme - easy to place an order but outdated site information and non-existent customer support. I tried to buy a refregirator. When I was placing my order online, everything went smooth and I received a confirmation in my email   Read full review...

 I would not shop here again

After reviewing many sites looking for an Energy Efficient Refrigerator, AJ Madison seemed to be the best offering. Their location was a state tax benefit as well.

The order was processed immediately, shipping took about the normal time.

I had one problem, the Trucker refused to bring the unit into the house. I am on the West Coast and was unable to contact AJ Madison that evening. I sent an email and explained the situation. Instead of no response, I received a phone call. The gentleman was very apologetic and offered to pay the expense of calling someone of my choosing locally, and that AJ Madison would pay for the service. I explained that I had managed to borrow a dolly and that the Fridge was installed and working beautifully. I will probably use AJ Madison in the future, and will recommend them to my friends.



 I would shop here again

Not satisfied.. Tried to Switch and Bait. Said item was discontinued but it was not. Tried to sell another brand..

 I would not shop here again

My initial shipping arrived damaged. AJ Madison did a decent job of getting a new unit shipped within a week of my request. Overall, I think they did well.

 I would shop here again

Very quick and accurate service. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

 I would shop here again