Home Depot

I ordered a live Christmas tree which came with a one inch crack up the trunk about 4 feet and tree was dying.  They will not replace unless you figure out how to get a 9 ft tree into a box that disintegrated when they shipped, wait two weeks until after they receive for them to send a replacement which would put us past about new years.  there email responses are robotic and scripted - they simply shouldn't sell something as time sensitive as Christmas trees if they cant provide good customer service.  I am out $200 and have to go buy another tree.  wont shop home depot again

 I would not shop here again

I've always used Amazon, or others online, and had my order in 3 to 5 days.
I thought I'd give Home Depot a try. They instantly acknowledged my order, and said it was in " routing". This message remained the same for the next 6 days. A call to customer service was a waste of time. She seemed to be reading from a scripted list of excuses as to the problem. Finally after 7 days, I received a tracking number that was assigned to my order, but that's all that changed for the next 4 days. No pick up, no in route, nothing. 11 days later , I checked and they said to expect deliver in 10 working days. Seriously!. This is a small item that will fit in my mailbox, and now 2 1/2 weeks later, I'm still waiting. Unfortunately for them, I am a property manager, and use both Home Depot and Lowes frequently, locally, but after this, I'm off to Lowes.
A shame after 30 years, but in this day and age, customer service is essential to getting and keeping customers, and Home Depot, evidently doesn't recognize this.

 I would not shop here again

Horrible customer service - Since I didn't deal with a person only my computer I had no one to call for help.  All I needed to do was change a phone number so the delivery company could call me before they arrived.  I eventually placed 3 phone calls, wasted 2 hours of my life on hold with the worst message repeating over and over and spoke with 3 different people and even though all assured me thephone number had been changed I almost missed the delivery because they didn't change the number - I only wish now that I had missed the delivery so I could have cancelled the order and went to a local appliance store - I won't make this same mistake in the future. 

 I would not shop here again

Hi.I had one of the worst experiences with the online ordering at Home Depot.I've planced an order on Sept 23rd for 2 x 30 in. x 100 ft. Aluminum Screen to be shipped to me by Sept 29th - I needed the items for a project that very weekend - based   Read full review...

 I would not shop here again

I ordered a washer dryer set in August 2011, did it all via online flyers and by calling in my order.  Like others have written here, it required I be here to receive and sign for my order (which in this case I did not mind).  After having to   Read full review...

 I would shop here again

It is absolute crap.  Web site says 39 items in stock, then they drop ship??? Shipment goes to Trenton MI by UPS then where? Some no-name shipping service in Canada.  I could have walked to Buffalo and back and got what I wanted. Will never order online from them again.  They are the Canadian Tire of online hardware.

 I would not shop here again

I order online nearly every week. Including 3 cameras in the last year, I placed my order with Home Depot for the first time and ordered some Dummy Security Cameras. Im not upset with the product, but I am taken back that my 20 dollar purchase requires a signature. Now I must pick up my merchandise by driving to the nearest UPS location. To make matters worse I was not informed of this policy until after I had placed the order. Also when I received my shipping confirmation they directed me to Fed Ex tracking when UPS was the shipper. I don't understand how is it that huge companies like Newegg, BH Photo, and Amazon can ship really expensive items but Home Depot cant. I think the problem comes out of the corporate office. Where the lawyers and men in black make up the policy. Keep it up guys soon you will go the way of the Roman Empire in flames. Yeah I know you probably dont think thats possible neither did they.

 I would not shop here again

Regarding OUTRAGEOUS shipping charge.  Item: 011-018-NOB - small 3 in 1 Led flashlight.  14" long and weighs 0.6 lbs. Qty - 12 units ordered - total weight for product is about 7 Lbs. Total packaging less than 12   Read full review...

 I would not shop here again

Delivery problem with a lawn mower. Still not delivered after 3 weeks. Not able to inform accurately neither to suggest other items or any action. Very poor service. They keep telling : it is going to be delivered between 10-14 days, so I can't cancel my order.

 I would not shop here again

On june 8, 2011 I ordered 2 coast led lenser P14 flashlight which their system says on-stock. I phoned their hotline on June 12 to find out the status of my order & was told that I should receive shipping alert in 48 hours. Two days later no email from them so I phoned them up again on June 14 to inquire. Again I was told that the item is ready for shipping & should receive an email on shipping details in 24 hrs. Until today I havent received any shipping info so I phoned up their hotline and found nothing has been done yet....I'm so frustrated and totally overwhelm by home depot's poor customer service and unprofessionalism. The lady told me that she'll make an inquiry and I should have an update in 48hrs......Will see.

 I would not shop here again

I ordered a workbench kit. It's heavy -- metal legs, and a 6 foot long particle board top.  It was not properly packed for shipment. It was in the sort of thin cardboard box you might see on the shelf at the store. There was no packing material at   Read full review...

 I would not shop here again

Recently purchase a 34" Ariens walk behind move from Homedepot.com.  Great experience.  They also accepted a 10% off in-store only coupon.  Free delivery ... to a local Ariens dealer, who assembled, tested and then delivered the machine to my home.  Total time from order to my garage... 5 days.  Can't ask for much better service.  Should also note that the purchase price, before coupon was $200 less then I could find any where else... online or in any store.

 I would shop here again

The Home Depot Online Store was a great experience for me. I am remodeling my home and The Home Depot Online Store was very helpful.There are a variety of great items to choose from. It was easy to find everything I was looking for. The Home Depot   Read full review...

 I would shop here again

very bad customer service!
I ordered a shed a month ago, I recieved it late, spent 2 hours putting it together to find the last roof piece was incorrect. Now I paid 100 dollars for delivery because I have no truck.
To resolve they made me purchase a second one and I would only be reimbursed for the 1st one after they picked it up 9 which would be scheduled ina few days).
2.5 weeks later.... tghe new shed has arrived, but still noone has picked up or called about picking up the old one.
Every time we call they give a different story... oh its in transit, oh we are calling later today to schedule, UPs has it. HELLO? it has been sitting here for WEEKS and no phone calls , NOTHING! They lie to me each time i talk to them. I am about torent a truck and drive it to the damn store so I can be reimbursed.
Just horrible, I can't believe they would operate this way.

 I would not shop here again

I strongly urge you to NOT purchase from Home Depot online.  I ordered eight light fixtures.  One of the lights was damaged in transit so UPS did not deliver it but instead returned it to Home Depot.  I have been trying now for 24 days to receive a credit for this item I never received.  Every time I contact them I am told I the credit will be issued in 5-7 business days.  I'm still waiting.  I will update this if I ever receive the credit. Update: April 13.  Finally received the credit for the merchandise I never recieved.

 I would not shop here again

Home Depot is a place that I often go to. However when I can't get out of the house, or just do not feel like it. The Home Depot web site is a great place for me to shop at. It saves me time, and often it also saves me money because they do offer sales   Read full review...

 I would shop here again

Terrible Experience.  Sent order confirmation but did not ship order for 2+ weeks.  Spent hours on phone with customer service to fix.  Once shipped, was not delivered within the promised time window (6 day range), or on the day that was promised after that.  Will not shop from the vendor again. 

 I would not shop here again

Like everyone said homedepot online is a nightmare to buyers please dont buy on them online youll be rip off or waste your money , seems the customer service your talking to is from earth but the shipping department is from planet mars they dont clearly talk to each other about your orders.. well i have my bad times with them so to all buyers out ther beware.

 I would not shop here again

I ordered a snowblower on December 26, 2009.  Obviously, this is a hectic time for snowblower makers and several models were marked as unavailable.  I picked one that was supposedly avialable.  The website said to allow 5-10 days for   Read full review...

 I would not shop here again

I ordered an Amana fridge from the Home Depot online store.I received the fridge DEAD ON ARRIVAL.   I wanted them to take it back for an exchange/refund.  They said that I should call the Warranty company so that they can   Read full review...

 I would not shop here again

I purchased a 10,000W generator from HomeDepot.com. It was a mistake to purchase an item this large and expensive from a faceless entity and I will not do this again. Details aside, it is impossible to communicate with a human being at this organization.   Read full review...

 I would not shop here again

I recently purchased over $3500 of appliances on HomeDepot.COM.  I found that one of the items I bought isn't what I wanted so I called to inquire about a return. 

I was told I could return it to the local store, which is convenient, but that I would be charged a 15% restocking fee. 

I find this return policy to  be extremely poor service and unfortunate.  I can't imagine that I will buy anything on homedepot.com in the future.    

 I would not shop here again

Beware Home Depot Online's unfriendly return policy. I recently ordered a TV wall mount advertised as being for 10" to 30" LCD TVs, with no mention of exceptions. Turns out it's not compatible for Samsung TD260 LCDs, which I bought it to mount. When I called for the return authorization, the customer service rep told me that I would be responsible for return shipping costs, and that the company would not refund my original shipping costs, putting me out over $12 for something that had not been my error. When I protested, the rep put me on hold, and returned to say the company would give me a "one time only" free return shipping arrangement. When I said I felt I should be reimbursed for the original shipping charge that delivered the item to me, there was a much longer hold, then news of another "one time only" refund of the original shipping cost.

You bet it's one time only. I will never again order anything from Home Depot Online; I can't imagine Amazon.com or any other savvy online retailer taking the default position of "You're responsible for shipping costs, even if we screw up."

 I would not shop here again

I bought a refrigerator at at Home Depot because, with free shipping and an internet sale, the price was considerably cheaper than the same model at Sears outlet.  I read with trepidation some of the reviews of the online shipping service, but noted many of them were old.  So I made the purchase and have nothing but positives to report.  They offered delivery times starting about 4 days out.  I picked Saturday.  The day before, they gave me a 4-hour delivery window.  When that window got here, it was not long before the phone rang that the truck would arrive in about 20 minutes.  15 or 20 minutes later, the truck was in my driveway.  The two men were professional, cooperative, and seemed to know what they were doing.  At least one had taken training on how to install a refrigerator.  I should note that the delivery service is provided by a shipping company that delivers a variety of products for other stores in the area as well.  In short, though, no problems, done right, five stars.

 I would shop here again

I have to say that I had the most unbelievably good experience with homedepot.com.  We came home from vacation to find that our old refrigerator had bit the dust sometime before we got home.  In a jam and living out of an old college fridge   Read full review...

 I would shop here again

I purchased ascentia cabinets from HomeDepot.  It is Wilshire with toasted cinnamon.  I am extremely unhappy with the quality of the cabinets. 1) When cabinets arrived none of the door fronts or drawer fronts were adjusted.  They all were   Read full review...

 I would not shop here again

I purchased a fireplace from HD and when it arrived, everything was in order. The price was lower than most too. I do recommend it!

 I would shop here again

I recently ordered a double towel bar and matching toilet paper roll holder online after not finding what I wanted at the store. The web site was very easy to navigate. I like the feature of being able to narrow my search by certain criteria   Read full review...

 I would shop here again

I absolutely DO NOT recommend Home Depot. Poor customer service, poor delivery (damaged products, poor exchange policy. Also, the review section on the Home Depot Website is a scam. I left a review, but Home Depot only publishes selected "top" reviews   Read full review...

 I would not shop here again

I am a frequent visitor to the Home Depot on line store. I have visited the site a few times since last year, making multiple purchases along the way. When looking for a store to shop at on line I want some thing that is secure to shop from, ships fast,   Read full review...

 I would shop here again

Positive: Fast delivery (3 days, normal shipping), order was correct, best price for this item.
Negative: I ordered 4 interior door knobs from Home Depot.com, and it was shipped in a box the size of a dishwasher! It was filled with all this bulky foam packing material, which didn't do any good because 2 of the knobs and their parts were spilled out all over the box. I'm actually missing 3 parts, but I think I can manage the installation without them. Besides that inconvenience, I'm just annoyed at the wastefulness in the packaging.

 I would not shop here again

Let me just say, I feel like a fish out of water in Home Depot. I know very little about home maintenance and/or how to fix things. I’m lucky I can replace the printer cartridge in my computer printer. I wander around that store like Moses in the   Read full review...

 I would shop here again

I ordered an area rug and was told it would arrive in 5-10 days. Later I was given a UPS shipping number and told to be at home for the delivery on a specific day. I took off work to be there, but no delivery. I called Home Depot who contacted UPS and   Read full review...

 I would not shop here again

I was more than a little leery about ordering from HomeDepot.com after reading some of these very negative reviews, but I could not be happier with my experience. I ordered an obscure product and expected it to be shipped in the two to three days stated on the website. I paid for the 2nd Day Air shipping as I needed the product as soon as humanly possible, (the item is not available in any of my local stores - not just Home Depot, it is not available ANYWHERE!!).

I received a shipping notification two days after placing my order, and it actually shipped the day before (one day after the order was placed)!! So I received my item three days after placing the order, which is earlier than I had anticipated. Yay Home Depot!

 I would shop here again

Quick Shipment! I was thrilled! Until I went to the store and the $39.96 item that I purchased online had a $10 price tag at the store! Plus, the item showed as "not available in stores" on their website too. so I paid $50.97 for something I could have spent $10.76 on and had the same day. Of course, Home Depot online doesn't price match...so I'm screwed out of $51.00 for a couple of weeks and still have to go back and purchase the item for $10.00 at the store. GRRRR

 I would not shop here again

I love visiting Home Depot stores. In fact, I believe it is their customer service that sets them a part from other places I could shop. This is, in part, why I was so utterly taken aback by the complete absence of customer service via Home Depot online.   Read full review...

 I would not shop here again

I ordered a garden shed from the Huntington, N.Y. store, or at least TRIED to order one from these fools. Despite five phone calls over two days from me to the inept delivery "associate", she could not muster the competence to schedule a simple delivery   Read full review...

 I would not shop here again

Had wood floors installed. Bad and sloppy work. Customer service was not helpful. Home Depot never returned calls and did not seem concerned with our problem. My husband wrote comments on the sign off sheet stating our dissatisfaction of installation, which evidently was never looked at once it left the house. Home Depot agreed to repair the work but have not heard from them. I will not shop at Home Depot again and would really warn customers to take a good hard look at the reviews...it just might save you a lot of headache and dollars.

 I would not shop here again

Three projects, three nightmares. What are the odds?
Nightmare 1: kitchen cabinet refacing. Three day project took five weeks. Seems they showed me samples from one manufacturer and delivered product from another manufacturer with crappy quality and wrong stain color.
Nightmare 2: Silestone counter top in kitchen. Ordered and paid extra for the beveled edge. Counter installed had beveled edge but the edge was not polished. Had to remove counter top, take to factory to fix then reinstall. One day project took 10 days.
Nightmare 3: Kitchen floor. Paid to have old floor that was installed in 1988 removed, floor leveled and new vinyl put down. Guy shows up at 8:00 a.m., said he had to get an additive for the filler to level the floor, never came back. One day project took seven.
NEVER... EVER... USE HOME DEPOT!!!!!!!!!!!!!

 I would not shop here again

I was very pleased when I first received my fire pit from The Home Depot. Unfortunately the box didn't do well at all in shipping and had a huge dent in the copper bowl.

When contacting The Home Depot they refused to do anything to assist me - asserting that I had somehow damaged the fire pit myself when installing it.

I wound up having to have dispute the charge on my credit card in order to get any satisfaction. Be careful if you buy from Home Depot online!!!

For the past six months I've been ordering from Lowes online and have been very happy. Good luck if you order from Home Depot.



 I would not shop here again