DVD Empire

Do to a problem with their website that they know about; in order to place an order for 2 $150.00 gift certificates, one has to complete the order process completely and checkout for each certificate. One cannot just select CONTINUE SHOPPING and put in   Read full review...

 I would not shop here again

I see that there are numerous negative reviews for this store. I have ordered from it about 3 times and am happy to say that my order was not only accurate and arrived in a timely manner, but the movies I ordered were the cheapest prices around! I'll continue to shop at this store because of this and if I experience anything other than the service received so far, I will be writing another review. For now...I am satisfied with this store.

 I would shop here again

I found a DVD I wanted at DVD Empire for a great price so I ordered it. It was supposed to be new. However, when it arrived there was no manufacturer sticker seal across the top that all new DVD's have and the DVD itself had a few minor scratches. Looked to me as if it was a used DVD. DVD Empire also sells used DVDs so it wouldn't surprise me if they had sent me a used one instead of new. When I called customer service to inform them of the scratched DVD that I had been sent they gave me a song and dance of excuses and were very unaccommodating. The sales rep said that she could only take the DVD back for store credit and that I would be accountable for all shipping costs. I wanted a full refund so that I could buy the DVD locally from a trusted seller. She was very uncooperative so I asked to speak with a manager. The manager was more helpful but still would not reimburse me shipping fees for a scratched up DVD that they had sent me. Very unreasonable and I will not do business with again.

 I would not shop here again

It took them five weeks to cash my check. The item said reserved but as soon as my check cleared the item was on order. I waited a total of two months before I got my DVD set.

 I would not shop here again

I used to buy from DVD Empire quite alot, but then I found this site DVDDestination.Com and they have all their DVD's at a discount of at least 30%off and an In Stock DVD Selection I couldn't believe. I order from them every week, and I'm always happy with them. Sometimes I was stuck waiting for a DVD Empire order, and now I hear about all these problems with their customer service. At DVD Destination they even have a Live Online Customer Support feature which makes it easier than ever to get in touch with someone and they are always polite and helpful. I once lost a package with DVD Empire and never got a Replacement, yet at DVD Destination a package wasn't delivered 7 days after I ordered it, so they sent a Replacement out that day, no questions asked. I used to think DVD Empire was good, but after shopping at DVD Destination I'll never go back!

 I would not shop here again

Everything is fine, until you make the mistake, big mistake, of peeking in the adult section. In a s   Read full review...

 I would not shop here again

This is definitely my favorite on-line merchant. My orders have always been shipped quickly and deli   Read full review...

 I would shop here again

I had ordered regularly from DVD Empire for several months. Then one of my orders failed to show up (shipped via Priority Mail). I wrote to customer service and asked what to do. She said there was nothing to do but cross my fingers and hope that it   Read full review...

 I would not shop here again

I have purchased countless DVDs from DVD Empire, and with good reason: Their selection is outstanding, and so is their service.

The Selection: While it may have started out as a strictly DVD business, they've not only split their DVD   Read full review...

 I would shop here again

I ordered a DVD. Took a long time to get it. Then it was the wrong one.

Repeated request to change it fell on death ears.

Finally return the DVD in pieces. Forget about it.   Read full review...

 I would not shop here again

You have prepare to be treated like a criminal.

You think you have your order confirmed and just wait for the arrival of your order. Wake up. A confirmed order means nothing. They have a verification process. You have to submit copies of   Read full review...

 I would not shop here again

I placed an order for a DVD. I received a confirmation number. So I told my son hewil get his DVD.

Then in a few hours, I received another -mail. My credit card was selected for random testing. I haveto photocopy my credit card statements and   Read full review...

 I would not shop here again

Very bad experience.
They confirmed my order and cancelled it. Theyt ask for fax copies of drivers licence and copy of credit card statments.

This will incur additional cost because I have no photocopies and no fax and it is a long   Read full review...

 I would not shop here again

This company breached a contract on a confirmed order.

Asking for more information on my credit card and need to see my driver's licence. All for a $14.00 purchase after the order was confirmed.

Don't take a chance with them.   Read full review...

 I would not shop here again

At our house we have a movie night every week. One person gets to pick the movie and the snack. Not a real big deal but something we enjoy.

We will watch the movies either in the living room or the family room, depending if the movie is   Read full review...

 I would shop here again

DVDEmpire.com
I was looking for Father’s Day gifts and since my Father is a DVD/Movie freak I wanted to get him a few DVDs. I chose DVDEmpire.com as my first choice because of their high rating on Epinions. After looking at their   Read full review...

 I would shop here again

I first started buying DVDs from DVD Empire a couple of years ago, right after I got my first player and I've bought virtually every one of my disks there since.

DVD Empire makes it so easy, so quick and give you so much information that I   Read full review...

 I would shop here again

DVD Empire claims to have shipped me two DVDs on January 18. On February 5, I inquired as to the status of the order, only to be told that I had "chosen" USPS Media Mail, and for that reason they could not consider the package lost until 5 weeks had   Read full review...

 I would not shop here again

I don't know how I stumbled upon this web store, but I am so glad that I did. I got my DVD player about 6 months ago, and this is by far the best place to get DVD's--both online and in real stores. Here's why...

1. The selection-- they have   Read full review...

 I would shop here again

When I order product online, what I look for is reliability and service. I want to feel secure that when I provide a company with my credit card number and order a product, I want that product delivered to my home in a reasonable amount of time, and I   Read full review...

 I would shop here again

I was recently looking for some new DVDs, and thought I'd try out DVDEmpire.com. When it comes to shopping online, I have not solidified my loyalties at all, and I am more than willing to try out a new vendor if they have what I am looking for and   Read full review...

 I would shop here again