1-800 Flowers

Full review
Positive: Fast and prompt delivery

Negative: I ordered a flower bouquet for my mother's birthday. Not only they delivered a VERY different from what I wanted bouquet (for example, the vase had a huge yellow bow instead of neutral stones inside and simple neutral bow around it; ugly brown-orange color lilies and ferns, dark purple small flowers instead of pink - COMPLETE DISASTER!). It was so dark my mother said she felt she received a wrong order - she thought it was for the funeral. I felt so embarrassed I can even tell you.
When I tried to address it through their online feedback form, I got the feeling that their customer service representatives either did not speak English, or didn't read what was being asked. I asked how I can cancel my account online so that I don't receive any emails ever again from them- and they told me that I cannot cancel my ORDER online (I already received my order, idiots! that is why I am leaving you my feedback!). I described that I didn't get what I ordered- and they replied that their bouquets are SLIGHTLY different from what is posted on their website. I wish I could show you the photos of what I ordered and got so you can see for yourself. A word of advice: NEVER ORDER FROM FLOWERS.COM!