1-800 Flowers

Full review
I had a terrible experience with 1-800-flowers.com. I placed a same day delivery order to a hospital and received a confirmation that my order went through stating the correct delivery date. There didn't seem to be any problems. The next night, I decided to check the status anyway online to see what time it was delivered and saw that it only said the order was placed. I called thinking that maybe the Internet wasn't up to date on the status. Well, to my surprise, I found out that the flowers were never delivered. I was told by the supervisor that someone was supposed to call me, but they don't know why no one did. They took it upon themselves to discontinue looking for a florist for two days and I was never notified that there was a problem. They said I could receive a 20% discount and have flowers delivered the next day (three days later). They couldn't even guarantee that a florist would deliver it. We don't care about the credit, we just wanted flowers delivered to our 95 year old grandmother after her surgery to let her know we were thinking about her. We cancelled the order with 1-800-flowers and will never do business with them again.