1-800 Flowers

Worst Experience - Ordered flowers for my 20th anniversary to be delivered to a BUSINESS it included a 20th anniversary message. It took until 2:31 to put them on the truck and did not get delivered before she left at 4. You would think that they would try a little harder. It is sad that a service company can not look at the situation and deliver what's best for the customer. Customer service did point out that the web site says delivery will be between 9am -7pm - Great thanks for that how about you look and at the fact that it is a business + anniversary + ordered the night before

 I would not shop here again

Placed an order to be delivered next day. Never made the delivery. Apparently the address I entered wasn't enough for the delivery. I understand that is my issue however, I rec'd no communication that there was a problem with delivery and never did my   Read full review...

 I would not shop here again

THEY BLATANTLY DELIVERED FLOWERS TO A FUNERAL HOME THAT WAS NOT EVEN CLOSE TO WHAT I ORDERED. I WAS THERE WHEN THEY ARRIVED AND WAS TOTALLY EMBARRASSED.

 I would not shop here again

The flowers I ordered for a birthday celebration were supposed to be “Beautiful bouquet of roses, sunflowers, lilies, daisy poms, seeded eucalyptus, and salal, accented with preserved Fall leaves”. But instead there were carnations and an unidentifiable assortment. There were no lilies, sunflowers, etc.  And it wasn’t a Fall theme.

ALSO I ordered a large size. The picture on the website showed the bouquet as larger than the height of the vase and larger than an accompanying birthday balloon. The bouquet that was received was about the same size as the vase and smaller than the balloon.

I never would have known if the recipient hadn’t sent me a picture.

They gave me a hard time, but finally I got a 50% credit.  

 I would not shop here again

Was a big fan of flowers.com until recently. My girlfiend purchased flowers online for her mother to be delivered on her Bday. They never arrived. My girlfiend called the next  day  & was given the excuse driver was really busy and unable to make the delivery. They offered to charge her half price and make dlievey asap that morning. By end of business day next day again flowers were not delivered. She called again & asked for a refund and she was told no ferund could be issued cause driver was in route to make delivery after 6PM. The representative offered an apology and discounts on future purchases. With this kind of service I wouldn't purchases anything again. Totally unacceptable and ruins the birthday suprise making it seem forgetful on my girlfriend part. Dissapointed with customer service and refusal to issue refund. Will stick with the local flower shops going forward.

 I would not shop here again

What a joke these people are.  They delivered flowers late to my mother-in-laws funeral Saturday.  And the flowers they delivered looked NOTHING like the picture online I ordered.  Their bouquet was the ugliest in the room...by far.  Customer services in non-existent.  Their customer service told me I was being insensitive by getting mad at them.  Insensitive!  INSENSITIVE!!  Wow…a death in my family did not merit them doing their job.  If you are ordering for birthday or Anniversary you are going to get totally screwed.  Talking with other individuals that ordered flowers for Saturday, I paid the most and got the least.   This was my first and last time use 800-flowers.  NEVER AGAIN!!!

 I would not shop here again

This morning at about 7:45am I placed an order online for flowers for my wife. She is a teacher and today is her Open House where parents come to meet the teacher of their child. After I placed the order I realized there was not a section for further   Read full review...

 I would not shop here again

Let me begin by saying that I am very satisfied with good custumer service, good business practices.  If a problem arises, I am not one to get angry, and will be a satisfied customer if the company goes the extra mile to correct the problem.    Read full review...

 I would not shop here again

I had ordered flowers for our 10th wedding anniversary more than two weeks ahead of schedule to be delivered to my wife's business address on a Friday afternoon. She has a stressful job and receiving flowers brightens her day...if she were to ever   Read full review...

 I would not shop here again

For Mother's Day a dear friend sent me 3 bulbs in a cute little metal bucket.  I read the instructions and it said nothing special needed to be done.  I put the cute bucket in my kitchen window and waited for the bulbs to grow. I watered the   Read full review...

 I would not shop here again

I have had absolutely terrible experiences with this company! I Will never buy flowers from them again. I am only using FTD.com from now on, and suggest everyone do the same. The flowers I sent for Mother's Day never arrived, and when I called the call   Read full review...

 I would not shop here again

This is my second time using them and they got the order wrong both times. I got a call today from cust service that my same day delivery confirmed order was NOT delivered. It's now 3 days later and it was for my daughter's 21st birthday. Boy, dad looked like a real a-whole, thanks flowers. They offered to send it out promptly (3 days later) and the girl assured me she would call the florist so it would look EXACTLY like the picture online, or she'd locate another florist. Got a call after lunch from my daughter that the flowers arrived. Send me a picture I asked. NOTHING like my online order picture. OH, and the message I put in the online greeting card space? Couldn't get that right either. They are depending on local florists to fulfill these orders and my guess is they just don't pay enough to the local florist fulfilling the order to get it right.  They did refund my money after an hour talking to cust service. Never again.

 I would not shop here again

Buyer beware!! Used to be a great company. Will never use them again. Horrible customer service. Impossible to get through on phones. 40 minute plus wait times. Delivery ordered a week in advance for the day before mother's day and the flowere were never delivered. Emails confirming delivery with flowers still at florist. No response form customer service emails. Horrible treatment of loyal customer. So sad because they used to be a good company.

 I would not shop here again

APPALLED! Complete failure to deliver a bouquet that even resembled what I had ordered. The arrangement was supposed to be "Plum Crazy" with lots of purple flowers... what was delivered? Pink and white and some other random greenery. Oh, but there was one purple flower so I guess that counts. And don't get me started on size - the LARGE arrangement I ordered was supposed to be approx 17"x15" in a vase. What was delivered was 7"x8" in a 3" square jar looking thing - that was RED. 1-800-Flowers should be completely ashamed of themselves. And when I called Customer Service to get my "satisfaction guaranteed" all they would do is either credit me 20% or give me a $20 credit towards my next purchase. HA, like anyone in their right mind would bother ordering from them again. So, even if you only get 50% of you had ordered and paid for, they're only willing to give you 20% of it back. My recommendation to everyone wanting to get flowers - go to Safeway and hand-deliver... the quality and quantity will be much greater.

 I would not shop here again

They have totally failed me twice now.  On Valentine's Day they did not even ship the flowers, and this was the main gift for my wife.  They told me they would send a 50% gift card of the total price, and I never received it.  Fast forward   Read full review...

 I would not shop here again

I order from this guys online. The order was delivered early on the set day which was great. Some of the flowers were still in bud so the arrangement was very fresh. However, I think it takes away from the presence of the arrangement when the biggest flowers in the arrangements are not in bloom yet. The recipient thought it looked poor or empty. And the biggest disappointment wasn't even that!
I had purchsed a large arrangement, but they delivered a small one. How convenient!! There's a $10 difference between sizes and 2 inches difference in height. So I paid $60 for a large that was supposed to be 20 inches tall, but got a small one (16 inches) for the same price. 
After I called to complain, they offer me a 20% refund of the total price (~$15) when the price difference between the small and the large was $20+ tax+S&H.
These people will cheat you out of your money and you won't be satisfied so buy a small one to begin with -'cause that's what you're gonna get!

 I would not shop here again

I've used 1-800-flowers about a half dozen times over the past year and two of those six experiences were so appalling I have chosen never to use this service again.  The first time, the florist couldn't find the address (and this was not a   Read full review...

 I would not shop here again

My experience ordering flowers for Valentine's Day 2009 can be summed up this way:  Coupon Useless, Customer Service nearly Non-Existent, but flowers were beautiful. In the end, it doesn't matter to me that the flowers turned out fine.    Read full review...

 I would not shop here again

I did not get my order 2 times in a row.  1st was for funeral arrangement and 2nd for Valentines day. They really can not deliver the flowers on time.   Wow, worst site to order flowers.

 I would not shop here again

I didnt realize that they would use UPS to attempt delivery. UPS doesnt know anythign about flowers, and were "unable" to deliver to a building where I have a (real) local florist deliver every annually.I thought they worked with or had 'local', but 800flowers informed I had a "special" order that had to be delivered from the warehouse. Actually, I ordered a very standard vase package for Valentines Day.
I believe you will do better by using local florists, using goggle map search to find one if needed in a distant location.

 I would not shop here again

1800Flowers is incredibly unreliable.  It's like a clearing house for flower companies and florist generally give less attention and detail to flowers ordered through 1800Flowers than if you call the florist directly.  I recommend calling a florist directly, build a relationship.  You'll get better care and much more concern and attention to detail.  Skip the middle man and disconnect 1800Flowers!

 I would not shop here again

SAD, that is the only way to describe the flowers my wife got!I ordered the plum crazy arrangement for my wife in the morning and they were delivered that day... no problem.Of the 3 sizes available I ordered the "large"   Read full review...

 I would not shop here again

Ordered flowers for the funeral of a friend's baby and got a confirmation e-mail. Three days after the order was supposed be delivered, I sent an email asking for confirmation of the delivery.  I figured I was being overly concerned because if they hadn't, I would have been notified.

WRONG!  "The flowers weren't delivered," the rep. said.  "So you were charging me for flowers that were never delivered?" I asked.  "Well ... umm ... well," she stammered.  Then the rep asked me if I'd like the flowers delivered to the person's home.  First, I don't have her home address.  Second, like the flowers would actually get there!

Personally, I think it's a scam.  How many occasions are there where you can ask, "Did you get the flowers?  I know your mom just died and all, but I have something even more important to discuss with you."  How many times have they charged people for flowers that never arrived?

 I would not shop here again

Perhaps this is an isolated incident but I feel compelled to write a review. I received flowers from my boyfriend, which he ordered through 1-800-Flowers.com and I was sorely dissapointed. When the flowers arrived, they did not appear to be very fresh. I followed the directions for watering and reviving them, which came with the flowers. Even though I followed the directions to the letter, the flowers only lasted a couple of days before they started to droop and wilt. In addition,they never bloomed as the instructions indicated they would and the arrangement even if it had bloomed was not very attractive. I have sent flowers on numerous occasions via ProFlowers and I have always been very satisfied. If I can figure out a way to warn my boyfriend about 1-800-flowers.com without hurting his feelings, I will do so.  

 I would not shop here again

This is my 3rd order in a week to 1-800-FLOWERS.  NOT one of the delieveries arrived on time.  One didn't even get there until the day after Christmas.Anyways, I ordered the Merry Mistletoe- here is the description: Kiss the   Read full review...

 I would not shop here again

These folks were the worst floral delivery service I've ever used.

First they sent a bouquet with half the flowers dead and the other half dying.

When I told them a coupon off my next purchase wasn't going to cut it, they promised a redelivery at no change - it never came.

After many phone calls and emails back and forth (and they actually fraudulently edited my emails when forwarding them to their complaints department) I had to cut off payment at the credit card.

Never use 1-800Flowers - I never will.

 I would not shop here again

Be very careful when you order from this vendor. The flowers I ordered last night were sent loose in a box accompanied with a vase and the recipient had to make her own arrangement!

UPDATE:  I decided to try them again since I have learned that some flowers say "delivered by local florist" and some say "delivered by UPS or FedEx."  The UPS/FedEx ones always come not arranged.  So I found an arrangement I liked tonight and it said "delivered by local florist" so I placed it in my cart to checkout.  At checkout it said "delivered by UPS or FedEx" . . . glad I paid attention.  So I called and she couldn't figure it out at first and then, after talking with her supervisor decided that they didn't have a florist in the area I wanted to deliver to.  Be very careful when you order from them . . . as I stated before.

I have written them off and ordered my flowers from Teleflora where I can actually choose the florist who will arrange and deliver my flowers.  (And they had several who were located in the town I wanted to send the flowers to.)

 I would not shop here again

I deeply regret ordering flowers for my mother's funeral from flowers.com. I selected a beautiful bouquet and paid an additional fee for the "premium" selection of "stunning" flower arrangement. The flowers that were on display at the memorial service   Read full review...

 I would not shop here again

This week I have used 1800flowers for the first and last time. One of my friends had a baby and I wanted to sent a simple vase of flowers. The website specified that same day delivery is available and I placed same delivery order. I got order   Read full review...

 I would not shop here again

I wanted to send some flowers to my mom for her birthday. After shopping around, I decided to go with 1-800-Flowers.com. They had a lot of great options and had some high ratings on many different comsumer opinion sites. I had remembered that   Read full review...

 I would shop here again

I ordered the Large Plum Crazy #2287L for my wife on our anniversary. $53.98 when you include the delivery charge. First the florist called ahead of delivery time stating that they "weren't going to waste they're time" delivering it if no one was going   Read full review...

 I would not shop here again

My July, 2008 letter to Ms. Kaufman explains it all. Keep in mind: my response to this letter was a form letter apology and a $10 coupon. I sent the response and coupon back. Ms. Julie L. Kaufman, jkaufman@1800flowers.com Director of Customer   Read full review...

 I would not shop here again

I have used 1-800Flowers for a number of years. I've had my share of bad experiences - mostly quality and timing. Their choice of delivery, UPS, is a terrible one and often accounts for problems in delivery. Example, I ordered flowers for my wife's birthday on 7/28 to be delivered on 8/5. UPS showed up at 7:45pm and left them in my garage. The driver was too lazy to walk to the front door and ring the bell. Result? Flowers never arrived on the birthday and were found in the garage next morning. 1-800-Flower-Dump claims they authorize UPS to put the flowers in your garage if they choose. If you are in the business of selling time sensitive, perishable items, would you allow your delivery agent to leave them anywhere and your customer go searching for them? Also the recipient doesn't know they are coming and would not know to search for them.

Quality issues are consistent with other reviews here.

Jim McCann, their CEO, has become complacent. Other reviews and overall rating of 1-800Flowers bears this out. Shop elsewhere - you'll get better quality and customer service for your money and avoid UPS if you can.

 I would not shop here again

I have ordered before from this HORRIBLE company and never been satisfied. I once ordered flowers to be delivered on a specific date. I got nervous as the day wound down and no delivery confirmation from that special someone. I checked online, and saw   Read full review...

 I would not shop here again

Prepaid expensive flowers. After going through a process where you iteratively first pick the arrangement, then type in the recipient's address, and then they show available delivery dates... (I went through several choices where they said that such a   Read full review...

 I would not shop here again

I ordered my mother an arrangement of purple irises (her favorite flower) with white roses with seashells in the bottom of the vase and she got yellow daisies, some kind of red flowers, and rocks in the bottom of the vase! When I called about it, 800flowers said they would contact the florist and have the flowers resent. The second delivery did have the roses, but still no irises. 800flowers said that substitutes are allowable and I guess they figure since you probably won't be seeing your order anyway, it doesn't matter what they send! I will never use 800flowers again.

 I would not shop here again

Terrible experience. So much for same day delivery. After waiting on hold for 15 minutes because there was no tracking number online, I was told that the florist delivered the flowers. Not so. I also never received a confirmation email even though my order was in their system. I was told it would be delivered the next day and given an apology with a whopping 20% off my next order. Like I would use them again. Maybe with 50% off. For a company that is delivering a product most likely based on a date, i.e. birthday, holiday, death, graduation you would think they would see the importance of delivery. FTD from here on out.

 I would not shop here again

I ordered a plant last year for my husbands birthday. The website was easy to order from and it was to be delivered to him at home while I was at work. I picked a wicker basket with a plant and happy birthday balloon. Nothing girly about it! The plant   Read full review...

 I would not shop here again

I first ordered from them for a funeral on the night before the funeral. I chose an arrangement I liked, but couldn't get the order to go through on the website. (Strike 1.) So I called customer service. Despite the fact that I had chosen an   Read full review...

 I would not shop here again

Now that my parents live about 3000 miles from me, I have to get creative when it comes to holiday gifts. I hadn't used 1-800-flowers before, but we had seen that they were offering a special online, and that was what drew me to the site for the first   Read full review...

 I would shop here again