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SonicWALL's powerful security solutions give you unprecedented protection from the risks of Internet attacks. SonicWALL offers a full range of support services including extensive online resources and enhanced support programs tailored to meet the needs of SonicWALL's customers.

The WatchGuard® LiveSecurity® Gold Upgrade is designed to meet the aggressive support needs of companies that are heavily dependent upon the Internet for web-based commerce. It offers 24x7 technical support, security broadcasts, software updates and advanced hardware replacement for up to 2000 concurrent users. Software updates are available for all LiveSecurity subscribers throughout the supported life of the product (including the Administration Server and other components) at no additional cost. All WatchGuard products come with an initial 90 day subscription to LiveSecurity. Once the initial subscription has ceased, all WatchGuard SSL customers have 14 days to renew their subscriptions before re-instatement fees are applied. Be sure to purchase LiveSecurity for your total number of concurrent users.This is a 1-year LiveSecurity Gold Upgrade for WatchGuard SSL 500/ 1000 Appliance with up to 2000 users.

The WatchGuard® LiveSecurity® Gold Upgrade is designed to meet the aggressive support needs of companies that are heavily dependent upon the Internet for web-based commerce. It offers 24x7 technical support, security broadcasts, software updates and advanced hardware replacement for up to 2000 concurrent users. Software updates are available for all LiveSecurity subscribers throughout the supported life of the product (including the Administration Server and other components) at no additional cost. All WatchGuard products come with an initial 90 day subscription to LiveSecurity. Once the initial subscription has ceased, all WatchGuard SSL customers have 14 days to renew their subscriptions before re-instatement fees are applied. Be sure to purchase LiveSecurity for your total number of concurrent users.This is a 3-year LiveSecurity Gold Upgrade for WatchGuard SSL 500/ 1000 Appliance with up to 2000 users.

DiskXtender for UNIX/ Linux is a highly scalable solution that delivers policy-based file system data archiving for UNIX and Linux environments that range from terabytes to petabytes. It automatically migrates unstructured files to the most cost-effective storage for data retention and compliance needs while maintaining service level requirements. As a result, organizations gain immediate savings on primary storage acquisition, lower complexity and management overhead, and reduce backup and recovery times. This solution is ideal for organizations in science and research, energy, telecommunication s, medical, and global information systems.

Express service is a complete solution for customers who install and maintain their own network hardware. It offers essential 3Com support elements that let you leverage your in-house resources. Express service provides rapid hardware replacement and easy access to telephone technical support, software upgrades, and 3Com web services.

Enterasys™ SupportNet Onsite offers all of the post implementation support services you need to maintain high network availability and enhanced performance. It provides in-person, onsite assistance from an Enterasys- certified expert to help you diagnose network faults, manage onsite logistics, and serve as a liaison with product engineers for problem escalation as and when necessary. You also get the benefit of 24x7 telephone and Web support, firmware updates and upgrades and advanced replacement parts delivery on the next business day. Also, SupportNet Onsite empowers you to deploy new technologies or services like VoIP and video streaming without the hassle of additional upgrades.

The WatchGuard® LiveSecurity® Service Key is designed to meet the aggressive support needs of companies that are heavily dependent upon the Internet for web-based commerce. It offers technical support, security broadcasts, software updates, and advanced hardware replacement for up to 250 concurrent users. Software updates are available for all LiveSecurity subscribers throughout the supported life of the product (including the Administration Server and other components) at no additional cost. All WatchGuard products come with an initial 90 day subscription to LiveSecurity. Once the initial subscription has ceased, all WatchGuard SSL customers have 14 days to renew their subscriptions before re-instatement fees are applied. Be sure to purchase LiveSecurity for your total number of concurrent users. This is a 3-year LiveSecurity Service Key for WatchGuard SSL 500/ 1000 Appliance with up to 250 users.

DiskXtender for UNIX/ Linux is a highly scalable solution that delivers policy-based file system data archiving for UNIX and Linux environments that range from terabytes to petabytes. It automatically migrates unstructured files to the most cost-effective storage for data retention and compliance needs while maintaining service level requirements. As a result, organizations gain immediate savings on primary storage acquisition, lower complexity and management overhead, and reduce backup and recovery times. This solution is ideal for organizations in science and research, energy, telecommunication s, medical, and global information systems.

The WatchGuard® LiveSecurity® Service Gold Technical Support Program is a premium program designed to meet the aggressive support needs of companies that are heavily dependent upon the Internet for web-based commerce. As a LiveSecurity Service Gold customer, you can contact WatchGuard Technical Support via the web or telephone. Designed for WatchGuard SSL Appliance, it offers support coverage 24 hours a day, seven days a week. It also gives you direct access to U.S. based Priority Response Support Team who assure that you get fast, around-the-clock support assistance when needed. It staffs support center continuously from 7:00PM Sunday to 7:00PM Friday PST/ PDT (GMT-8/ GMT-7), and can help you with any technical issues you might have during these hours. Emergency coverage for critical issues is available via a paging service during all other hours and on New Year's Day and Christmas Day. Realizing that your SSL Appliance is a mission critical component of your network and business, the maximum response time f

The WatchGuard Firebox X8500e with 1-Year LiveSecurity combines a powerful firewall and VPN endpoint security appliance with expert guidance and support. The Firebox X8500e is the highest performance unified threat management appliance from WatchGuard, offering multi-gigabit firewall throughput and LiveSecurity offers high-value support services including hardware warranty, technical support, software updates, and threat alerts. Built-in application proxies, stateful packet firewall, and full-featured VPN combine to provide proactive zero day attack protection. A powerful suite of security service subscriptions are integrated for spyware defense, anti-virus, intrusion prevention, anti-spam, and URL filtering. Advanced networking features, including high availability, Multi-WAN load balancing, VLANs, WAN and VPN failover, and policy-based routing provide the reliability, redundancy, server load balancing, and traffic shaping that demanding, high-speed networks require.

Designed specifically to support Enterasys™ software applications like NetSight™ Atlas, Dragon™ IDS, VPN or firewall, Enterasys™ SupportNet Software Application Service provides critical support elements for effective configuration, maintenance, support, upgradation and management of software environments. This service facilitates efficient operation of your infrastructure to minimize downtime, and also offers product-specific support, such as password- specific access to Dragon's extensive signature library. It provides technical support over the telephone and the Web, in addition to software updates and upgrades to ensure that your software is up-to-date and operating at peak performance. With access to technical expertise 24x7 via a toll-free technical support hotline, SupportNet Software Application Service ensures that in-depth troubleshooting information and answers to your basic technical questions are just a phone call away. Or, if you prefer, you can receive online assistance via Enterasys' Se

DiskXtender for UNIX/ Linux is a highly scalable solution that delivers policy-based file system data archiving for UNIX and Linux environments that range from terabytes to petabytes. It automatically migrates unstructured files to the most cost-effective storage for data retention and compliance needs while maintaining service level requirements. As a result, organizations gain immediate savings on primary storage acquisition, lower complexity and management overhead, and reduce backup and recovery times. This solution is ideal for organizations in science and research, energy, telecommunication s, medical, and global information systems.

The 1-Year Gold Support Extended Service Agreement from Citrix® gives you service coverage for 1000 NetScalar Application Switch. This service is provided for a time period of one year from the date of purchase. Along with this it provides service for 24 hours from Monday to Sunday. Also it offers replacement service depending on the necessity.

The WatchGuard® LiveSecurity® Service Key is designed to meet the aggressive support needs of companies that are heavily dependent upon the Internet for web-based commerce. It offers technical support, security broadcasts, software updates, and advanced hardware replacement for up to 1000 concurrent users. Software updates are available for all LiveSecurity subscribers throughout the supported life of the product (including the Administration Server and other components) at no additional cost. All WatchGuard products come with an initial 90 day subscription to LiveSecurity. Once the initial subscription has ceased, all WatchGuard SSL customers have 14 days to renew their subscriptions before re-instatement fees are applied. Be sure to purchase LiveSecurity for your total number of concurrent users.This is a 3-year LiveSecurity Service Key for WatchGuard SSL 500/ 1000 Applaince with up to 1000 users.

The 3-Year Express Service from 3Com® provides an advance hardware replacement, telephone technical support as well as software upgrades for the equipment covered by your service contract.

An effective enterprise network enables organizations to become more customer- focused, address new business opportunities, increase profitability and reduce total cost of ownership of performance management. However, there are many difficult network problems that can directly impact the level of service that the network provides to the end user. Network performance issues, which are commonly intermittent and random incidents, can negatively impact a networks’ overall efficiency. Analyzing these events can be time consuming, especially when trying to recreate or pinpoint certain network conditions. Without the original packets for back-in-time network forensic functionality network professionals have no other course of action than to sit and wait for the issue to reoccur. This approach to network performance assurance commonly equates to an extended mean time to resolution (MTTR), which in turn can impact end users. IT professionals need the ability to continuously capture packet-level details in order to q

Enterasys™ SupportNet Premium offers all of the post implementation support services you need to maintain your network availability and performance. It ensures that your infrastructure is available where and when it is needed, and provides the firmware upgrades you need to feel confident that the solutions that make up your infrastructure won’t become obsolete with changes in technology. SupportNet Premium provides fast response for replacing parts: 2-hour round-the-clock delivery.

The Extended Warranty from Enterasys™ offers an optimum level of protection for your network by providing access to the manufacturer's networking expertise and repair facilities. This service offers 9x5 telephone support to answer questions regarding a covered product. Web support is also available to provide technical documentation and to address less time-critical inquiries. Additionally, if a product is determined to be faulty, it will be repaired or replaced within 30 days, and freight charges to return the repaired product will also be covered. The Extended Warranty is appropriate for customers with non-critical network components, and devices reaching the end of their product lifecycle.

A reliable and predictable network is critical to the success of your business. Prevention of outages and reduction of network downtime translates directly to improved customer service and greater profits. Force10 Networks offers the StarSupport suite of services to help customers achieve higher network availability. The foundation for StarSupport is the Force10 Technical Assistance Center. Available 24 hours per day, 7 days per week, Force10 TAC provides world class internetworking experts that can resolve any network issue. StarSupport services also encompass modular. Customers can extend their hardware warranty by choosing the Return to Factory option. Under this option, customers can return parts to Force10 for repair free of charge. Turn around for repair or replacement of parts is five business day after receipt.

nGenius K2 provides IT staff with at-a-glance status of the health of critical application services along with early warning of anomalous performance conditions. nGenius K2 addresses the challenges of real-time Service Delivery Management by providing at-a-glance overviews of the current state of application services in the network. nGenius K2 also contains an analytics engine that provides early warning of problems. It analyzes key performance indicators and various other network statistics for abnormal changes in network behavior without the need for setting or administering thresholds. It detects a wide range of problems, including rising and falling patterns for application and link utilization, application responsiveness as monitored by KPI metrics, and VoIP jitter problems.

The PowerTrust service plans offer premium service plan coverage and features for most large Powerware UPS products. The PowerTrust Preferred service plan combines the most popular UPS and battery preventive maintenance, remote monitoring and diagnostic services to deliver superb UPS performance from your Powerware UPS. The PowerTrust Preferred service plan provides service priority status. You can enjoy a new level of confidence, knowing that power protection systems are optimized for peak performance - delivering continuous, computer-grade power to critical systems and applications.

Designed specifically to support Enterasys™ software applications like NetSight™ Atlas, Dragon™ IDS, VPN or firewall, Enterasys™ SupportNet Software Application Service provides critical support elements for effective configuration, maintenance, support, upgradation and management of software environments. This service facilitates efficient operation of your infrastructure to minimize downtime, and also offers product-specific support, such as password- specific access to Dragon's extensive signature library. It provides technical support over the telephone and the Web, in addition to software updates and upgrades to ensure that your software is up-to-date and operating at peak performance. With access to technical expertise 24x7 via a toll-free technical support hotline, SupportNet Software Application Service ensures that in-depth troubleshooting information and answers to your basic technical questions are just a phone call away. Or, if you prefer, you can receive online assistance via Enterasys' Se

The LiveSecurity Gold Service Program from Watchguard™Techno logies is designed to meet the support needs of companies that are heavily dependent upon the Internet for web-based commerce or VPN tunnels. It features expanded hours of coverage, industry-leading response times and direct access to the U.S. based Priority Response Support Team to assure you get fast, around-the-clock remote assistance when needed.

The Scalar i2000 intelligent enterprise library from Quantum® uses iPlatform™ architecture and integral iLayer™ management software which gives end users an unmatched level of control over the backup process. The Scalar i2000 is designed to meet the rigors of high-duty-cycle data center operations and to support the integration of next-generation disk-based backup solutions. In addition, its form factor is designed to provide maximum density, flexibility, and utilization of physical resources in enterprise data centers. Its use of a standard 19-inch rack form factor provides easy space planning and simple integration into data center environments. The Scalar i2000 offers ultra high density of 746 cartridges per square meter and has the higher media import/ export capability, offering up to 192 LTO bulk loading slots in one library.

One year basic service contract including one minor annual preventive maintenance visit performed during regular business hours, one major annual preventive maintenance visit performed during evening or week-end hours for three-phase, 208 volt UPS suite (up to 40 KVA) including primary battery string or cabinet plus one auxiliary battery cabinet, and one year on site warranty service, 24-by-7 basis for three-phase UPS power module only (up to 40 KVA) for locations within 250 miles of service area. Excludes replacement batteries. Additional preventive maintenance and on site warranty charges apply for auxiliary battery cabinets. PREREQUISITE: Purchase of Tripp Lite start up service at time of UPS suite activation or preventive maintenance service prior to activation of warranty renewal.

By purchasing Citrix hardware support you are maximizing your hardware investment by eliminating downtime and improving operational efficiency. As with all Citrix products, fast and reliable technical support will be delivered, whether you need a software upgrade, a status update on an open incident or an information portal for the latest news, hotfixes and industry information.

Quantum's Silver Support Plan is designed for mid-size to large enterprises that want to complement their in-house technical capabilities with on-site ADIC service. The Silver Support Plan entitles customers to priority call handling and a four-hour on-site response target, Monday through Friday, during normal business hours.

DiskXtender for UNIX/ Linux is a highly scalable solution that delivers policy-based file system data archiving for UNIX and Linux environments that range from terabytes to petabytes. It automatically migrates unstructured files to the most cost-effective storage for data retention and compliance needs while maintaining service level requirements. As a result, organizations gain immediate savings on primary storage acquisition, lower complexity and management overhead, and reduce backup and recovery times. This solution is ideal for organizations in science and research, energy, telecommunication s, medical, and global information systems.

The 1-Year Gold Extended Service Agreement from Citrix gives you service coverage for NetScalar Application Switch. This service is provided for a time period of one year from the date the device is purchased. Along with this it provides 24 x 7 support to solve your problems.

When your storage systems must be available around-the clock and operations must be restored as rapidly as possible, Overland Storage Gold level support is the solution of choice. PRODUCT FEATURES: Technical support available 24 hours per day, 7 days a week, 365 days a year INCLUDING holidays; On-site repairs: Once your issue has been diagnosed as a hardware failure, Overland Storage will dispatch a qualified engineer to your site for arrival within four (4) business hours. This excludes recognized public and company holidays; Includes software Maintenance for Protection OS on applicable products; 24x7x365 access to Overland's technical support Web portal; Multiple year extensions may be available.

Available in most major metropolitan areas worldwide, the High- Availability Service Plan is a leading class of service that incorporates all the key features of the Standard Service Plan along with 24x7 phone support and four-hour onsite service. This plan helps ensure that network problems are quickly addressed, thereby minimizing system downtime for key business applications.

nGenius Performance Manager offers a more efficient, less cluttered environment for managing the delivery of business services across the network. nGenius Performance Manager provides all of the tools necessary in a single integrated application that ultimately makes IT personnel more effective. Based upon application- level traffic data collected from NetScout Probes and infrastructure devices, nGenius Performance Manager provides a comprehensive view into the performance of the network and applications that comprise the services upon which your business depends. nGenius Performance Manager helps optimize your business services by letting you resolve performance problems, accurately plan for capacity, monitor voice over IP service and communicate throughout the organization through easy-to-comprehend web-based reports.

The Express Category 92 Extended Service Agreement from 3Com® provides advance hardware replacement, telephone technical support, and software upgrades for the equipment covered by your service contract. It offers a choice of response times for advance hardware replacement. Telephone technical support engineers promptly answer your questions. Additionally, it includes software upgrades to optimize your product performance.

Professional services are rapidly becoming a key component of the IT infrastructure environment. Purchasing Avocent Care professional services as a support system for your mission-critical IT infrastructure ensures that you can support and comply with the IT requirements and expectations of your business. You will also have the tools to meet the ever-increasing needs and expectations placed on IT departments in today's demanding environment. The Avocent Care Warranty Premium Program offers next day replacement service on eligible hardware in combination with 24 x 7 telephone support.

Designed specifically to support Enterasys™ software applications like NetSight™ Atlas, Dragon™ IDS, VPN or firewall, Enterasys™ SupportNet Software Application Service provides critical support elements for effective configuration, maintenance, support, upgradation and management of software environments. This service facilitates efficient operation of your infrastructure to minimize downtime, and also offers product-specific support, such as password- specific access to Dragon's extensive signature library. It provides technical support over the telephone and the Web, in addition to software updates and upgrades to ensure that your software is up-to-date and operating at peak performance. With access to technical expertise 24x7 via a toll-free technical support hotline, SupportNet Software Application Service ensures that in-depth troubleshooting information and answers to your basic technical questions are just a phone call away. Or, if you prefer, you can receive online assistance via Enterasys' Se

nGenius K2 provides a high-level view of the health of application services, as well as automatically detects changes in network and application behavior to provide advanced notice of potential performance problems. nGenius K2 delivers the Key Performance Indicators (KPIs) in the powerful KPI-to-Flow-to-Pac ket workflow process, providing early warning from a powerful analytics engine that evaluates all applications seen by the nGenius System. nGenius K2's service alarms and virtual topology maps allow IT to quickly identify and prioritize issues that must be addressed based on impact to the business. In short, nGenius K2 allows you to get a jump on network and application performance issues. nGenius K2 resides on the same server as nGenius Performance Manager and makes use of existing mechanisms for refining and retrieving data from the nGenius Performance Manager's database. Leveraging information collected by strategically deployed nGenius Probes and nGenius InfiniStreams, K2 uses your network's own packet

Ideally suited to organizations where quick response and rapid recovery are essential, Enterasys SupportNet is designed to provide you with the support you need to minimize network downtime, cost effectively. In addition to firmware upgrades, telephone and web support around the clock, you can take advantage of Enterasys' logistics capabilities and receive advance replacement of parts within hours of identifying the problem, dramatically minimizing downtime without a major investment in inventory. Advance replacement service response options are available to meet a full range of business and support needs. You select the delivery time that best matches your unique requirements - Enterasys SupportNet with next-business-day delivery or SupportNet Premium with around-the-clock delivery to achieve two- or four-hour response times for your more critical network components.

Enterasys™ SupportNet Onsite Premium offers all of the post implementation support services you need to maintain your network availability and performance. It provides in-person, onsite assistance from an Enterasys- certified expert, who will help you diagnose network faults, manage onsite logistics, and serve as a liaison with product engineers for problem escalation when necessary. You also benefit with 24x7 telephone and Web support, firmware updates and upgrades and advanced replacement parts delivery. Also, SupportNet Onsite Premium provides a fast response time of 2-hour round-the-clock delivery.

Today, you need to deliver unprecedented levels of service to support the growing demands of your business - mission-critical business applications, 24-hour global operations, multimedia and converged network solutions. Whether you are a service provider, e-business, or an enterprise, you need 24x7 uptime to deliver maximum business productivity, and a knowledgeable and experienced service partner whom you can count on to answer questions and quickly resolve networking issues. Providing you with the support you need for day-to-day operations, ExtremeWorks Support Programs are an integral component of the comprehensive ExtremeWorks service solution from Extreme Networks. Advanced Hardware Replacement services provide parts only delivery to customers based on the level of service delivery they purchase.

nGenius Performance Manager collects performance data from a wide variety of network data sources, allowing it to monitor the usage patterns of all network infrastructures, topologies and applications (see Network Visibility and Data Sources for details). nGenius PM then presents the results in a collection of real-time and historical views and reports that highlight the performance of applications, identify the users and abusers of network resources, as well as the network capacity various resources are consuming. Dedicated data collection devices that are strategically distributed throughout the core, distribution and access layers of the network provide nGenius Performance Manager with the granular performance data necessary to monitor networked applications for a complete picture of all factors that explain network performance.