It is in new condition!! Comes with everything (slip cover,iserts,case, etc.) just like if you were going to buy it from a retail store. The free shipping will include a tracking number! Return Policy: If for any reason you are unsatisfied with the item your purchase (damage, or - not as described) from us, we will be more than happy to exchange your product or refund the purchase price. However, refunds and exchanges are only issued during the 30 days. Following your purchase date. All items must be returned within 7 days of receipt in the exact condition as sent. Shipping is the responsibily of the buyer and is non refundable. When returning we recommend using a recorded/insured service as we can not be held responsible if a returned item is lost in the mail. Before returning... Less