kerry patteson, Ron McMillan, Joseph Grenny, Al Switzler - Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior
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kerry patteson, Ron McMillan, Joseph Grenny, Al Switzler - Crucial C...
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We all face crucial confrontations. We set clear expectations, but the other person doesn't live up to them. We feel disappointed. At work we're likely to dub them missed commitments; with a friend, broken promises; and with a teenage son, violations of common courtesy.
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Crucial Confrontations - Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler - 9780071446525 - 0071446524
ISBN13: 9780071446525. ISBN10: 0071446524. by Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler. Published by McGraw-Hill Publishing Company. Edition: 05
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Crucial Confrontations : Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior
The authors of Crucial Conversations furnish a selection of tools to help resolve touchy, controversial issues in the office and at home, including how to determine whether an issue is worth confronting, how to avoid jumping to nasty conclusions, how to decide which problems to handle and in what order, and how to motivate people without threats. Original. 100,000 first printing.
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Crucial Confrontations by Kerry Patterson
Free Worldwide Delivery : Crucial Confrontations : Paperback : McGraw-Hill Education - Europe : 9780071446525 : 0071446524 : 01 Sep 2004 : Shows you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behaviour. This work lets you discover skills to resolve touchy, controversial, and complex issues at work and at home. It also includes scripts modelling the best way to deal with confrontations.
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