Apple iPod classic 3rd Generation (10 GB) MP3 Player
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- Number of Songs: 2500
- Usage: Music
- Interface: USB Firewire
- Screen Size: 2 inch
- Main Storage Type: Hard Drive
- Storage Capacity: 10 GB
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iPod requires customers to become electronics specialists
Pros
Good if you have the time and interest to study electronic repairs.
Cons
Wait to purchase one when the flaws are fixed and customer service is improved.
Recommended it?
No
The Bottom Line:
Wait to purchase an iPod when the manufacturer gets the bugs out of the design. With time, competitors will inspire improvements in product design and customer service.
My new iPod has not operated properly since I purchased it 2 months ago. Last week it shut down for good and flashes only a sad face and notice to go to online support.
Online support offers a great deal of information on diagnosing the problem yourself. After a few hours following the online procedures to diagnose and fix the problem, online support said this iPod needs servicing.
I researched and found the nearest Apple store about 45 minutes away and drove there this morning.
The employees seemed very happy to be visiting with each other because they'd just opened the store for the day. It's kind of nice when people enjoy their workplace. The employees wrapped up their visiting when the group of customers grew to a large enough number.
Some people edged in to get served first while others bickered a bit and others left. I tried alternating between employees, kind of a lottery effort to see which one might finish with another customer and acknowledge me next.
I finally cornered someone who told me that the procedure is to basically go online and figure it out myself. I was told that the rattle in my iPod suggests purchasing another one.
Time invested: 5 hours yesterday, 6 hours today, hours on end over the past 2 months, and here I am online again trying to learn how to fix a brand new product.
Online support offers a great deal of information on diagnosing the problem yourself. After a few hours following the online procedures to diagnose and fix the problem, online support said this iPod needs servicing.
I researched and found the nearest Apple store about 45 minutes away and drove there this morning.
The employees seemed very happy to be visiting with each other because they'd just opened the store for the day. It's kind of nice when people enjoy their workplace. The employees wrapped up their visiting when the group of customers grew to a large enough number.
Some people edged in to get served first while others bickered a bit and others left. I tried alternating between employees, kind of a lottery effort to see which one might finish with another customer and acknowledge me next.
I finally cornered someone who told me that the procedure is to basically go online and figure it out myself. I was told that the rattle in my iPod suggests purchasing another one.
Time invested: 5 hours yesterday, 6 hours today, hours on end over the past 2 months, and here I am online again trying to learn how to fix a brand new product.
