AT&T 992 2-Line Corded Phone
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- Multi-Line Operation: 2 Lines Operation
- Type: Corded Phone
- Features: Caller ID Speakerphone LCD Display
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SPOKE TOO SOON --> Phone works fine - Programming is misleading
Pros
Good feature set, good price.
Cons
Manual/Menu misleading, not setup properly. Caller ID either inop or intermittent.
Recommended it?
No
The Bottom Line:
Good design but the caller id doesn't function the way it's supposed to. Other than that, seems OK. Will return it to Staples if I can find a suitable replacement.
*** I thought I had the phone figured out, but I guess I didn't. The Caller ID now works intermittently. Everything reported below is still valid. It's just that the "fix" only brings it from INOP to INTERMITTENT functioning status. Not acceptable.***
People have reported the Caller ID feature on this phone not working. When I first got the phone, it didn't work for me either. I discovered an interesting anomoly by trial & error that makes the phone work properly.
For people who subscribe to voicemail service, the phone has a COVM indicator light that flashes when new VoiceMail is present. This light also comes on steady when Caller ID has new calls to display. Through the programing menu (under the "Voice Message" section), this feature can be turned on/off independently for each line.
This programming option is controlling more than just the VoiceMail waiting (flashing) feature (despite what the Ops Manual indicates). It is also controlling the Caller ID. If this option is turned off for a particular line, the Caller ID will not work for that line.
I have Caller ID on both lines and I have VoiceMail only on line 2. Therefore, I had the COVM Indicator (Voicemail indicator) for line 1 turned off. CID worked fine on line 2, but not line 1. To make CID work on Line 1, I had to turn on the COVM Indicator for line 1, even though I don't have voicemail on that line. The phone functions properly now.
Despite this problem with the programming menu and the ops manual, I think this phone is great. Haven't had it long, so time will tell.
I read all review dated prior to Sept '06 before buying. Decide to go for it anyway because of the price & because I've had a good experience with the 962.
People have reported the Caller ID feature on this phone not working. When I first got the phone, it didn't work for me either. I discovered an interesting anomoly by trial & error that makes the phone work properly.
For people who subscribe to voicemail service, the phone has a COVM indicator light that flashes when new VoiceMail is present. This light also comes on steady when Caller ID has new calls to display. Through the programing menu (under the "Voice Message" section), this feature can be turned on/off independently for each line.
This programming option is controlling more than just the VoiceMail waiting (flashing) feature (despite what the Ops Manual indicates). It is also controlling the Caller ID. If this option is turned off for a particular line, the Caller ID will not work for that line.
I have Caller ID on both lines and I have VoiceMail only on line 2. Therefore, I had the COVM Indicator (Voicemail indicator) for line 1 turned off. CID worked fine on line 2, but not line 1. To make CID work on Line 1, I had to turn on the COVM Indicator for line 1, even though I don't have voicemail on that line. The phone functions properly now.
Despite this problem with the programming menu and the ops manual, I think this phone is great. Haven't had it long, so time will tell.
I read all review dated prior to Sept '06 before buying. Decide to go for it anyway because of the price & because I've had a good experience with the 962.
