AT&T 992 2-Line Corded Phone
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- Multi-Line Operation: 2 Lines Operation
- Type: Corded Phone
- Features: Caller ID Speakerphone LCD Display
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96
AT&T 992 a quality, value 2-line office phone
Pros
Simple, easy to use 2-line phone with relatively easy setup.
Cons
Programming of quick-dial preset buttons is cryptic.
Recommended it?
Yes
The Bottom Line:
This phone sells for around $65 and is an excellent, quality, value 2-line phone. Setup can be tricky but it has excellent sound quality and had a good display.
AT&T is one of the few manufacturers offering a reliable two-line desk telephone at a reasonable price. This phone is ideal for a small or home-based business or a home with two lines.
Set-up has been improved over previous models such as the 972. The LCD display is easier to read and now has a selectable LED backlight. The angle of the display is a huge improvement over the impossible-to-see 972.
Configuration is accomplished by following menus. Following the printed guide is the best way to step through all of the steps (and there are quite a few.) The 992 allows the user to select a priority line, so each time it is picked up, it will go to that particular line, unless it is in use, in which case it will automatically switch to the second line.
The only difficulties are in programming the preset buttons. Because of the ability to assign multiple numbers to each button, setup is a bit tricky and requires help from the manual to get it right. This is the only annoying feature I found in set-up. Once set, however, this process becomes a memory. Menus become intuitive after a short leaning curve.
The 992 offers mute, hold, conference calling and two-line caller ID. It is possible to dial from caller ID numbers and to store them in memory locations. One button "call history" allows the user to being up caller ID logs for one line or the other or both, combined. This is very convenient because the user does not have to walk through the two logs separately.
Sound quality is a vast improvement over the 992 on both speakerphone and handset. It's really good. It's not tinny and there are no rattling sounds. They got it right.
After reading other comments about problems with the backlight, I was prepared for flakiness in this area but have not experienced any. The backlight makes the display easy to read at all times.
There are separate volume controls for the handset and speakerphone, using the same up and down buttons. The nicest feature I have found is variable settings for the ringer for each line. While line ringers are a bit too similar unless one listens closely, the volume can be set in steps rather than just hi/lo. This allows the ringer volume to be adjusted so that a business line rings louder than the residential line.
A provision was made for a headset and the phone has an RJ12 jack for passing through one line or the other to a "data" port, answering machine, modem, etc.
The phone is attractive, has an acceptable desktop footprint and soft rubber feet which keep it from "walking" around on the desk. A 9-volt battery (not included) backs up the memory, time settings, etc.
The manual makes sense, is easy to follow and serves as a great setup guide for getting the phone configured easily and quickly. Overall quality is very good and when price point is considered, it is an excellent value. It looks and acts like a much more expensive phone and is a good business or two-line residential solution.
Set-up has been improved over previous models such as the 972. The LCD display is easier to read and now has a selectable LED backlight. The angle of the display is a huge improvement over the impossible-to-see 972.
Configuration is accomplished by following menus. Following the printed guide is the best way to step through all of the steps (and there are quite a few.) The 992 allows the user to select a priority line, so each time it is picked up, it will go to that particular line, unless it is in use, in which case it will automatically switch to the second line.
The only difficulties are in programming the preset buttons. Because of the ability to assign multiple numbers to each button, setup is a bit tricky and requires help from the manual to get it right. This is the only annoying feature I found in set-up. Once set, however, this process becomes a memory. Menus become intuitive after a short leaning curve.
The 992 offers mute, hold, conference calling and two-line caller ID. It is possible to dial from caller ID numbers and to store them in memory locations. One button "call history" allows the user to being up caller ID logs for one line or the other or both, combined. This is very convenient because the user does not have to walk through the two logs separately.
Sound quality is a vast improvement over the 992 on both speakerphone and handset. It's really good. It's not tinny and there are no rattling sounds. They got it right.
After reading other comments about problems with the backlight, I was prepared for flakiness in this area but have not experienced any. The backlight makes the display easy to read at all times.
There are separate volume controls for the handset and speakerphone, using the same up and down buttons. The nicest feature I have found is variable settings for the ringer for each line. While line ringers are a bit too similar unless one listens closely, the volume can be set in steps rather than just hi/lo. This allows the ringer volume to be adjusted so that a business line rings louder than the residential line.
A provision was made for a headset and the phone has an RJ12 jack for passing through one line or the other to a "data" port, answering machine, modem, etc.
The phone is attractive, has an acceptable desktop footprint and soft rubber feet which keep it from "walking" around on the desk. A 9-volt battery (not included) backs up the memory, time settings, etc.
The manual makes sense, is easy to follow and serves as a great setup guide for getting the phone configured easily and quickly. Overall quality is very good and when price point is considered, it is an excellent value. It looks and acts like a much more expensive phone and is a good business or two-line residential solution.
